Ratings based on 1,635 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

location is perfect.

Posted Sep 29, 2014
Pros: Location
Cons: wiping down the bench's out side in the mornings for people to sit on.
Location: lot's to do shopping, museum, hippo tour a great surprise and lots of fun, resturants
nice place but when we got up in the morning our coffee machine didn't work so had to buy coffee the next morning house cleaning didn't leave any coffee so once again no coffee. Cost me 20.00 and I felt that the hotel should have picked that up
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2014
Great location. Staff very helpful in directions and suggested restaurants and cabs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

excellent hotel and close to harbor

Posted Sep 27, 2014
Pros: all aspects were excellent
Loved our stay at the Grand Pacific. Staff very friendly - Timothy in the restaurant was outstanding. Bell captain was very helpful in taking care of our vehicle.
5 out of 5
Recommended
for Couples
by A verified traveler from delta bc

great view...lots of interesting action...

Posted Sep 24, 2014
1 night stay ...great view with lots going on in the harbour...very clean room with all the amenities ...staff was very helpful and really nice....wouldn't hesitate to book another stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and atmosphere.

Posted Sep 22, 2014
It was a short stay but was very impressed at first sight of hotel. Warm receiving, cosy room and excellent views from room balcony. Really enjoyed our stay with swimming.
4 out of 5
by A verified traveler from Washington State

Unnecessarily pricey...

Posted Sep 21, 2014
Pros: Location, it was right next to where our boat departs from and less than 4 minute walk from downtown.
Cons: The price needs to match the conditions of the room.
Location: Location was great, and you just need to walk for a few minutes to start exploring downtown Victoria.
I suppose I didn't do as much research as I could have when booking. I assumed because the price was relatively high that I would have the usual's in the room (like a microwave or fridge). The room I booked had a high square footage which was completely unnecessary since I was not in my room during the day. The curtains had a few small holes and black marks on them and the bathtub was partially clogged. It wasn't horrible experience but for the amount being charged I expected much better. Outside of the room the staff was pleasant and helpful. The concierge was able to point us to the nearest currency exchange and looked like he had a lot more information ready for us if needed. My balcony looked across to the Holiday Inn which was substantially cheaper and seemed to have more going on. Note: We thought the room didn't come with a fridge. When we thought we misplaced one of our passports and went through every single drawer and cabinet we found it hidden beneath the TV in the dresser. I guess I can't complain but it didn't seem obvious to me.
5 out of 5
Recommended
for Everyone
by A verified traveler from rural British Columbia

'Inner Harbour hotel' really on the inner harbour.

Posted Sep 21, 2014
Pros: What more can I say.
Location: Within one block are the parliament building, BC museum, Empress Hotel, ferry to the US, Bateman museum, and the main busking area of the harbour.
This is a delightful hotel. We would stay there again. We were upgraded to a suite with two balconies, overlooking the beautiful Victoria harbour, right in the centre of the downtown scenic area. The staff were friendly and helpful, and I wouldn't hesitate to recommend it to friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney/Hua Hin

Great hotel ...reminiscent of a by gob era

Posted Sep 18, 2014
Pros: Loved its central location, helpful staff and facilities...
Cons: Maybe it's a little 'tired' looking in certain areas...maybe rub back some of the wood and modernise the curtains and bed covers....
Location: Close to everything especially all modes of transport
The location of this hotel is fabulous...great value, great views, great restaurants and cafes both in the hotel and nearby, great walks and very very pleasant and helpful staff...would definitely stay here again
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Nice location

Posted Sep 18, 2014
Pros: Room is good, location location location :)
Location: all activities are near buy
We went as family for one night Room comfortable and clean location is the best little small kitchen
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Location Close to everything

Posted Sep 18, 2014
Harbor, parliament building and other tourist places were few blocks away from the hotel. Only complain is about the size of the room. It was too small. Nice and clean room though.