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Reviews of Hotel Zed Victoria

3 out of 5
Hotel Zed Victoria
3110 Douglas St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emma on Apr 6, 2024
Thank you for the great review, Ben!

8/10 Good

Chanel

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy this place is so pet friendly, we brought our big dog with us and the staff were wonderful and welcoming. The room was small but very clean and adorable with their decorating.
Stayed 1 night in Mar 2024
Response from Avery on Mar 24, 2024
Thank you, Chanel, for your awesome review. We love both our furry and non-furry travels here at Hotel Zed. We are glad you all like our newly renovated room, they are super cool with all the new digs!Hope to see you again soon!

6/10 Okay

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Avery on Mar 17, 2024
Hello Kelly, Thank you for your review and your patience with us during out renovation. Your suggestions were noted and passed on to our renovation team. Thank you again as your feedback helps us evolve and better our service for another guest like you!

10/10 Excellent

Fortnite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has been amazing. Just the construction is the only reason I put a lower score for around the property but I am pleasantly impressed with the accommodations.
Stayed 1 night in Mar 2024
Response from Jess on Mar 16, 2024
Thank you for the feedback! Please come visit us when the renovations are completed so you can enjoy the experience to the fullest.

10/10 Excellent

Claresta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows fluffy, soft blankets, best staff, amazing service. Visiting the Zed is always a fun time, even when they're uncer construction💞
Stayed 4 nights in Feb 2024
Response from Emma on Feb 29, 2024
We really appreciate your review, Claresta! Thank you for your kind words. We can't wait to welcome you back post-renovations!

10/10 Excellent

vanessa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were great and the rooms are cute!!
Stayed 2 nights in Jan 2024
Response from Emma on Feb 29, 2024
Ah thanks, Vanessa! Luckily for you (and us) things are about to get much more great and cute with our current renovations. Come back and visit again soon!

8/10 Good

Mical

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, don't love the location, very busy road and pretty noisy all night
Stayed 1 night in Feb 2024
Response from Emma on Feb 29, 2024
Thank you for your honest review, Mical. The road can certainly be a little bit noisy - sometimes even the earplugs don't cut it! We do hope you'll give us another try when the rest of our hotel, away from the road, is available and newly renovated!

8/10 Good

Callie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It's pretty run down.
Stayed 3 nights in Feb 2024
Response from Emma on Feb 29, 2024
Thanks for the review, Callie. You're right, we are definitely in need of some love... and luckily for our guests (and us!) we're undergoing an awesome renovation. We hope you'll come back again one day and experience it for yourself!

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at Zed multiple times. The rooms are clean and inexpensive for a quick work trip. The hotel is undergoing renovations and I look forward to seeing to upgraded spaces.
Stayed 1 night in Jan 2024
Response from Emma on Feb 3, 2024
Thank you for taking the time to leave a review, Carla. We can't wait for you to join us post-renovations. It's going to be pretty special!

10/10 Excellent

João

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place, nice and clean
Stayed 1 night in Jan 2024
Response from Emma on Jan 21, 2024
Thank for the review, Joao! We hope to welcome you back again soon.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To me this hotel was the best it seems to encapsulate the victoria vibe, its super friendly the staff were all so pleasant, it seems like management really carecfor all its staff , the pool was nice and warm not hot but not cold a nice balance , the hot tub was nice and they have a cute waterslide also , but i lived that they had gifts in the room like a yoyo and some cute stickers ,, and the rooms are cute modern , i really enjoyed my stay thanks zed , hope to be back in the future soon , peace
Stayed 1 night in Jan 2024
Response from Emma on Jan 13, 2024
Wow Scott, thanks for such an awesome review! We're so glad you enjoyed your stay and even happier that our staff left such a great impression. We can't wait to welcome you back soon!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Emma on Jan 13, 2024
Thank you for the review, Robert! We hope to welcome you back again soon.

10/10 Excellent

Yaoyang

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Dec 2023
Response from Hotel Zed Victoria on Dec 15, 2023
Thank you for the 5 out of 5 rating! We really appreciate you staying with us and hope to see you again

10/10 Excellent

Tessa

Stayed 1 night in Nov 2023
Response from Hotel Zed Victoria on Dec 15, 2023
Thank you for the 5 out of 5 rating, Tessa! We hope to welcome you back again soon.

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro fun, bit noisy!
The retro vibe at Hotel Zed was super fun for my teen daughter and I on a little 3 night getaway to Victoria. Central location but not walkable to downtown. Waterslide, pool and hot tub were great! Room was cute and clean. Nice extras like a yo-yo and comic book. Beds a little worn and uncomfortable. Great value overall. Microwave and fridge nice to have but would prefer in room coffee over lobby. Only major caveat was be sure to have earplugs if you're a light or late sleeper. Highway noise was prevalent and our back window faced a school bus parking lot. So during school time expect the beeping of reversing buses around 8:30-9am. Still would recommend for fun and value! Will be excited to see again post-renovation.
Stayed 3 nights in Nov 2023
Response from Sarah on Nov 20, 2023
Thank you for the detailed review, Allison! We look forward to seeing you again after the renos!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sarah on Nov 6, 2023
Thank you for rating us!

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and we would stay there again
Stayed 2 nights in Oct 2023
Response from Sarah on Nov 6, 2023
Thank you for the awesome rating, Gordon!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sarah on Nov 6, 2023
Thanks for rating us, Henry!

10/10 Excellent

Lonni

Stayed 5 nights in Oct 2023
Response from Sarah on Nov 20, 2023
Thanks for rating us, Lonni!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from krysta on Oct 24, 2023
Thanks for the 5 outa 5 review! We hope to see you again!

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Kool place Staff was exceptional, We would return when back on the Island
Stayed 1 night in Sep 2023
Response from krysta on Oct 24, 2023
Rose , We are so glad you had a great time! We will see you again. Thank you!

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Krysta on Oct 12, 2023
Dear Robert, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Cheers,The Hotel Zed Team

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Fun little hotel but the property could use some TLC. As much fun as the funky lipstick is the building's are definitely dated and in need of some renovations. The tiles in the bathroom are chipped and behind the funky facade you can see their is a need for some more deeper work to be done.
Stayed 1 night in Oct 2023
Response from krysta on Oct 25, 2023
Hi Jeremy,Thank you for the feedback. Spoiler alert we have started some much needed renovations and dare I say Hotel Zed is going back to the future. We do hope you give us another try once everything is completed!

10/10 Excellent

heather anne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good location, fabulous prices and wonderful staff! What is not to like!!!
Stayed 1 night in Oct 2023
Response from Krysta on Oct 12, 2023
Dear Heather Anne,Thank you for the glowing review! Please do come back and stay with us again.Our best,The Hotel Zed Team

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from krysta on Oct 24, 2023
Thank you Patricia for the great rating!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Krysta on Oct 12, 2023
Dear Michael,We very much appreciate you taking the time to review us and hope to see you again!Best regards,The Hotel Zed Team

10/10 Excellent

Anthony

Traveled with partner
Liked: Amenities
The yo-yo was fun, the comic book was a little too dark , I was hoping for a 50's or 60's style. The pool and hot tub was excellent , having the slide was nostalgic. I enjoyed the common area where they served free coffee and tea. You could listen to a record or two also. We will be back
Stayed 2 nights in Sep 2023
Response from Krysta on Oct 12, 2023
Thanks Anthony we are glad you were able to enjoy all our wonderful and unique amenities and look forward to your next stay with us!All the best,The Hotel zed Team

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Unique all
Stayed 1 night in Sep 2023
Response from Krysta on Oct 12, 2023
Dear Amelia. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,The Hotel Zed Team

4/10 Poor

Areeb's

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly - moldy room. Stay away
Stayed 1 night in Sep 2023
Response from Sarah on Nov 6, 2023
Hi Areeb, thank you for the feedback. We are so sorry to hear that we did not meet your expectations. Please feel encouraged to reach out if you would like to further discuss your experience. Thank you again.

2/10 Terrible

Kathleen

Liked: Cleanliness, staff & service
Room was super small. Not even a chair to sit in. Pool right below with screaming kids up til 9:45 pm. Noisy neighbours yelling and slamming doors. Would never stay there again and would not recommend to friends. Price exceeds quality.
Stayed 2 nights in Sep 2023
Response from Sarah on Nov 7, 2023
Hi Kathleen, We're very sorry to hear that Hotel Zed didn't meet your expectations. We appreciate any and all feedback, positive or otherwise, and will take your comments regarding the room size, noise, and amenities into consideration (we are undergoing a full renovation, so things will look a little different here pretty soon!) Thank you again.

2/10 Terrible

Tanya

Business traveler
Disliked: Staff & service, amenities
Worst hotel experience ever. Do not stay here. Go a little further afield to an air bnb so that you can sleep and enjoy your life. This place is between a highway and a construction site and Kyle at the front desk is gross. Pile driving at 7am during the week. Saturday at 8am - a skillsaw in a room above me. NOT Awesome. Screenshot the photos for your Instagram and go somewhere else...It's not worth it.
Response from Sarah on Nov 7, 2023
Hi Tanya, we're sorry to hear that you did not enjoy your stay. We appreciate the feedback.

6/10 Okay

Nicholas

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was meh
Stayed 1 night in Sep 2023
Response from Sarah on Nov 6, 2023
Hi Nicholas, we're sorry to hear that your stay was unremarkable. We are in the middle of a full renovation and would love to have you back once we've taken Zed back to the 70's!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a personality. Friendly and helpful staff. Far from downtown
Stayed 1 night in Sep 2023
Response from Sarah on Oct 12, 2023
Thank you for the review, Veronica!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for the great rating!

8/10 Good

Ian

The decor and vibe is very unique :)
Stayed 1 night in Sep 2023
Response from Krysta on Oct 12, 2023
Hi Ian we are glad you enjoyed our unique vibe and hope to see you again soon!Cheer,The Hotel Zed Team

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
simple and clean
Stayed 5 nights in Sep 2023
Response from Krysta on Oct 12, 2023
Thanks Daniel for the great rating. We are very proud of our amazing housekeeping team that keep everything clean and tidy. We hope to welcome you back soon.Our best,The Hotel Zed Team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really excellent staff and good quality, comfortable rooms with a funky feel! It was too far out of town for us to walk it, and the area felt a little “edgy” but the taxis were not expensive and very reliable (we used the relatively new Uber and also local taxis booked through the motel reception). We did think the walls and ceiling were a little thin so it could be a problem if you had noisier neighbours. It was a one night stopover for the ferry in the morning and was great for what we needed.
Stayed 1 night in Sep 2023
Response from Sarah on Oct 12, 2023
Thank you for the excellent review, Adrian!

10/10 Excellent

Lokesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Krysta on Oct 12, 2023
Thank you Lokesh for the great review. We hope to see you again!All the Best,The Hotel Zed Team

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and i loved the vibe the hotel has. Pool was great, ping pong and bikes to use also helped pass the time.
Stayed 3 nights in Sep 2023
Response from Krysta on Oct 12, 2023
Thank you Lisa.We are glad you enjoyed some of the amenities, we hope to have you back in the future! Warm Regards,The Hotel Zed Team

8/10 Good

marcella

Stayed 1 night in Sep 2023
Response from Krysta on Oct 12, 2023
Dear Marcella.Thank you for taking the time to review us we appreciate your feedback.Cheers,The Hotel Zed Team

10/10 Excellent

Carrera

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute property. I love all the colours and the retro vibes are fun. Staff were very welcoming and friendly.
Stayed 1 night in Sep 2023
Response from Krysta on Oct 12, 2023
Thanks Carrera.We are always glad to hear when guests enjoyed their stay. Please do come stay with us again.All the Best,The Hotel Zed team

10/10 Excellent

Yuliia

Stayed 1 night in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for the great rating!

8/10 Good

Jason

Traveled with family and small children
Liked: Amenities
Great hotel to stay with a family. The beds are comfy, the pool and slide are great, the restaurant was delicious, free coffee 24hrs and location is good. The hotel is a bit older and the walls are a bit thin and loud but not much you can do about that. We would stay again.
Stayed 2 nights in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for the review, Jason!

10/10 Excellent

Donna

Loved the vibrant colours, nice and clean, staff was very friendly
Stayed 1 night in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for the review, Donna!

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service
Overall just ok
Room was clean and staff very friendly. However, at check-in I was told that they overbooked and only after some rearrangements they were able to honour my prepaid reservation. The location is a bit disappointing, very noisy and not a nice area overall. The Ruby is convenient for breakfast, a bit overpriced, though.
Stayed 2 nights in Sep 2023
Response from Sarah on Oct 12, 2023
Thank you for reviewing us, Andrea.

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was nice and quite at night. worth the money.
Stayed 1 night in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for reviewing us, Helen!

10/10 Excellent

John

Business traveler
Easy access to the room. Quiet at night.
Stayed 3 nights in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for the awesome review!

10/10 Excellent

KY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids like the water slide a lot! Close to KFC, Denny’s and shopping mall. On the street that bus goes to Downtown from ferry terminal.
Stayed 1 night in Sep 2023
Response from Krysta on Oct 12, 2023
Thank you so much for the lovely review. We are so glad you had a great time!Best regards,The Hotel Zed Team

10/10 Excellent

Ayleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at hotel zed. It’s a cool place to stay.
Stayed 5 nights in Aug 2023
Response from Sarah on Oct 12, 2023
Thanks for the great review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sarah on Oct 12, 2023
Thanks for the excellent rating!