Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Our stay was only one night.

Posted Jul 5, 2014
Pros: Our first stay and all was very good.
Location: We were in Victoria for a wedding and the hotel was close to out friends place as well as the U of Vic.
My wife and I were impressed with every facet of our stay. The room was very clean, the staff were very helpful and friendly. To top things off was a very nice breakfast in the restaurant.
3 out of 5
Recommended
for Students
by A verified traveler

Rooms on west side are warm

Posted Jul 3, 2014
Cons: maintenance
The Lakes Inn, the pub, is good. Their staff is attentive and the food is good. Are roommate was hot. They moved us to the room next door and it was slightly better. It's ok for a night or two.
5 out of 5
Recommended
for Everyone
by fun travel from m

Awesome

Posted Jun 29, 2014
Peaceful, comfortable, clean. This hotel has many amenities and it is a very nice place to say stay. I would recommend this for singles, couples, families, groups,everyone!
4 out of 5
Recommended
for Everyone
by Big from BC

Nice rural setting away from big city.

Posted Jun 18, 2014
Pros: Liked the rural setting, friendly staff, nice lobby and restaurant..
Cons: Fan in the bathroom, and a thermostat to turn down the heat.
Location: Butchart Gardens, and Dominion Astrophysical Observatory
Toilet was broken when we arrived but they fixed it right away. Found the room a bit warm but couldn't find a thermostat so had to turn on the AC to cool the room. Then I was able to sleep with windows open and the AC off. Lovely.
Comment from Hotel Management
Jan 19, 2014
Good Day Big, Thank you very much for posting your comments about your stay at the Howard Johnson Hotel and Suites. I am sorry the toilet was broken upon your arrival in the guest room, and I have spoken with the housekeeping team to make sure that this situation does not occur again. It is a great thing that the windows do open for fresh air. Thank you again Erik Brook Manager of Operations
5 out of 5
Recommended
for Everyone
by Barb from Ontario

COMFY STAY

Posted Jun 13, 2014
Pros: Location for airport service
Cons: Noisy pop etc. machines in hall
Location: Handy for airport.
The staff were outstanding & very eager to accommodate us for our stay. Nice rooms ,nice restaurant ,good parking. Hope to stay again on my next visit.
Comment from Hotel Management
Jan 19, 2014
Good Day Barb, We are so very happy that you enjoyed your stay at the Howard Johnson Hotel and Suites. I will pass on your comments to the staff in the hotel. We look forward to your return visit soon. Sincerely Erik Brook Manager of Operations
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient place to stay for a family reunion.

Posted Apr 24, 2014
Pros: Clean. Great bed and pillows. I slept in comfort.
Cons: Staff at front desk need to try getting some engagement with their clients. Interact and review guest experience.
Location: Great location for staying while visiting friends in the area for a reunion. No other options in the area. It's a hotel for people who use the airport
Staff were unengaged, brusque and dismissive. I was not asked on check-out about the experience of my stay. I was not invited to give feed back. I was unimportant as a guest.
Comment from Hotel Management
Jan 25, 2014
Good Day, I was most unhappy to read your recent comments about your stay at the Howard Johnson Hotel and Suites Victoria. It is our mission to provide great location, great value and great service with kindness, passion and pride. I am very sorry that the front desk staff did not provide the great service we are know for. All guests are important to us - and I wish to apologize for the staff making you feel you were not important. Sincerely Erik Brook Manager of Operations
4 out of 5
Recommended
for Everyone
by Doris from Vancouver, BC

Perfect location to our meeting

Posted Apr 24, 2014
We found the staff to be very helpful finding places to eat etc. The room was comfortable and we slept well. The restaurant was excellent for breakfast so we ate there both mornings. We will come again and recommend it to others.
Comment from Hotel Management
Jan 25, 2014
Good Day Doris Thank you for taking the time to post your comments about your recent stay at the Howard Johnson Hotel and Suites Victoria. Our mission is to provide a great sleep and great value and great staff. We are happy to hear that we did meet our expectations and you had a great breakfast each day. Hope to see you again Regards Erik Brook Manager of Operations
3 out of 5
Recommended
for Everyone
by T from Trabuco Canyon, CA

Good location, but hotel not great.

Posted Apr 21, 2014
Pros: It has a good location.
Cons: The drawers in the room are really small & it is hard to store stuff for a longer trip - we were there for 6 nights.
The hotel is easy to get in & out of. My first contact with the front desk, Benjamin, wasn't positive from the beginning. He isn't the most friendly or helpful & shouldn't be the first contact & face of the hotel. The other hotel staff was pleasant overall. The restaurant is good as is the bar. We had some drama in the hotel, with a fire alarm & evacuation on one morning & the day of check out the elevator stopped working which almost caused us to miss our ferry reservation since we had 3 children & luggage to carry down 3 flights of stairs! The rooms are adequate & the wifi is good. The "gym" is a treadmill facing the hot tub.
Comment from Hotel Management
Jan 25, 2014
Good Day T from Trabuco Canyon, CA I am so very sorry you did not have a great stay at the Howard Johnson Hotel and Suites Victoria. We take pride in providing a great location, great value and great service. I personally do apologize for the poor service your received from Benjamin. This is certainly not indicative of Benjamin, as he does take great pride in providing excellent service on a consistent basis. I do understand how frustrating fire alarms can be, and when the fire alarm does go off the elevator does not operate. I am sorry that your family had to walk down from the third floor due to elevator being shut off because of the fire alarm. Sincerely Erik Brook Manager of Operations
5 out of 5
Recommended
for Everyone
by Garry from Canmore AB

Awesome facility!

Posted Feb 26, 2014
Extra ordinary attention to ever imaginable detail of the property
Comment from Hotel Management
Jan 19, 2014
Good Day Gary THank you very much for you kind workds about your stay at the Howard Johnson Hotel and Suites Victoriar I will pass on your commnets to the staff Erik Brook Manager of Operations
4 out of 5
Recommended
for Everyone
by russ from kamloops BC

Pleasant stay at Royal Oak

Posted Feb 11, 2014
Pros: Good location good parking good food
We enjoyed our stay. Easy access off and onto the highway