Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Hotel average; close to Victoria airport

Posted Jul 31, 2014
Pros: Proximity to airport. Pool
Cons: Must be renovated
Location: Close to a fun little center on Royal Oak drive, including quite a good family type restaurant(Romeo's)
Reception staff average. General cleanliness slightly better than average. Nice pool.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sherwood Park, AB

Great location

Posted Jul 20, 2014
Pros: Very clean, friendly staff and restaurant was so convenient - food was great. Pool was an added bonus and very well maintained.
Cons: New mattresses
Location: Easy walk to stores and to beautiful park at Elk Lake
Went to Victoria for a wedding and the location was perfect. Only concern was that the beds were both saggy on the side closest to the end table in between the beds. Kept feeling like you were falling out of bed all night. Other than the bed, great service - having the restaurant and lounge of the premises was a bonus - great food!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops, BC

Our stay was only one night.

Posted Jul 5, 2014
Pros: Our first stay and all was very good.
Location: We were in Victoria for a wedding and the hotel was close to out friends place as well as the U of Vic.
My wife and I were impressed with every facet of our stay. The room was very clean, the staff were very helpful and friendly. To top things off was a very nice breakfast in the restaurant.
3 out of 5
Recommended
for Students
by A verified traveler

Rooms on west side are warm

Posted Jul 3, 2014
Cons: maintenance
The Lakes Inn, the pub, is good. Their staff is attentive and the food is good. Are roommate was hot. They moved us to the room next door and it was slightly better. It's ok for a night or two.
5 out of 5
Recommended
for Everyone
by fun travel from m

Awesome

Posted Jun 29, 2014
Peaceful, comfortable, clean. This hotel has many amenities and it is a very nice place to say stay. I would recommend this for singles, couples, families, groups,everyone!
4 out of 5
Recommended
for Everyone
by Big from BC

Nice rural setting away from big city.

Posted Jun 18, 2014
Pros: Liked the rural setting, friendly staff, nice lobby and restaurant..
Cons: Fan in the bathroom, and a thermostat to turn down the heat.
Location: Butchart Gardens, and Dominion Astrophysical Observatory
Toilet was broken when we arrived but they fixed it right away. Found the room a bit warm but couldn't find a thermostat so had to turn on the AC to cool the room. Then I was able to sleep with windows open and the AC off. Lovely.
Comment from Hotel Management
Jun 19, 2014 by Erik Brook, Hotel Management
Good Day Big, Thank you very much for posting your comments about your stay at the Howard Johnson Hotel and Suites. I am sorry the toilet was broken upon your arrival in the guest room, and I have spoken with the housekeeping team to make sure that this situation does not occur again. It is a great thing that the windows do open for fresh air. Thank you again Erik Brook Manager of Operations
5 out of 5
Recommended
for Everyone
by Barb from Ontario

COMFY STAY

Posted Jun 13, 2014
Pros: Location for airport service
Cons: Noisy pop etc. machines in hall
Location: Handy for airport.
The staff were outstanding & very eager to accommodate us for our stay. Nice rooms ,nice restaurant ,good parking. Hope to stay again on my next visit.
Comment from Hotel Management
Jun 19, 2014 by Erik Brook, Hotel Management
Good Day Barb, We are so very happy that you enjoyed your stay at the Howard Johnson Hotel and Suites. I will pass on your comments to the staff in the hotel. We look forward to your return visit soon. Sincerely Erik Brook Manager of Operations
4 out of 5
Recommended
by A verified traveler

Posted May 18, 2014 on Hotels.com
Comment from Hotel Management
Aug 23, 2014 by Erik, Hotel Management
Hello Thank you very much for taking the time to post online your thoughts about your stay at the Howard Johnson Hotel and Suites Victoria. Thank you again Sincerely Erik Brook Manager of Operations
4 out of 5
Recommended
by A verified traveler

Posted May 6, 2014 on Hotels.com
Comment from Hotel Management
Jul 19, 2014 by Erik, Hotel Management
Good Day Thank you for posting your comments about your recent stay at the Howard Johnson Hotel and Suites Victoria. Erik Brook Manager of Operations
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient place to stay for a family reunion.

Posted Apr 24, 2014
Pros: Clean. Great bed and pillows. I slept in comfort.
Cons: Staff at front desk need to try getting some engagement with their clients. Interact and review guest experience.
Location: Great location for staying while visiting friends in the area for a reunion. No other options in the area. It's a hotel for people who use the airport
Staff were unengaged, brusque and dismissive. I was not asked on check-out about the experience of my stay. I was not invited to give feed back. I was unimportant as a guest.
Comment from Hotel Management
Apr 25, 2014 by Erik Brook, Hotel Management
Good Day, I was most unhappy to read your recent comments about your stay at the Howard Johnson Hotel and Suites Victoria. It is our mission to provide great location, great value and great service with kindness, passion and pride. I am very sorry that the front desk staff did not provide the great service we are know for. All guests are important to us - and I wish to apologize for the staff making you feel you were not important. Sincerely Erik Brook Manager of Operations