Ratings based on 1,248 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton/

Beautiful inn with water on 3 sides close to all.

Posted Jul 2, 2015
I arrived early, at 9:15 am and thought I would have to drop my bags and wander around till check in but my room was ready. I was very impressed and it made my first day so easy. I had an in room spa treatment that was fabulous. The staff were all friendly and helpful. I ate at Aura twice and had great food. The servers were wonderful and I learned about Victoria made gin (delicious!) and bought some to take home at the local distillery. Overall it was a great trip and I will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the location and gardens.

Posted Jun 1, 2015
We had our pet with us and really enjoyed the gardens/paths/and grass for our little one to venture. The views were stunning . Will come back for sure. Staff very friendly and most helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay room. Older and could use some updating.

Posted Jun 1, 2015
We did have a lively visit to Victoria. I thought the hotel had been renovated. We myst have been in the older rooms.
Comment from Hotel Management
Jun 19, 2015 by Louise - Guest Experience, Hotel Management
Thank you for your review. Although I can't tell from this anonymous review what room you stayed in, I can confirm that although our Laurel Wing Rooms were not renovated, they were recently furnished with new furniture and paint. We hope to see you for your next lively Victoria visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from home

Lovely hotel

Posted May 24, 2015
Close to attractions . Beautiful view . Staff was great ! Restaurant delicious !
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice hotel right on the waterfront

Posted May 16, 2015
Pros: We loved the view from our room and the proximity to attractions such as Fisherman's Wharf, Parliament Building, Empress Hotel, Royal BC Museum etc...
Cons: The restaurant, we had breakfast there one morning and it was not that good and quite overpriced. We did not go there again during our trip.
Location: Location was great, close to lots of things such as Fisherman's Wharf, Parliament Building, The Empress Hotel, Royal BC Museum etc.
This hotel was nice and had great views of the harbour. We could even lie in our beds and watch the sea planes take off and land and watch the ferries pass by. It was very quiet and peaceful.
3 out of 5
by A verified traveler from Edmonton, AB

Nickel and dime

Posted Apr 29, 2015
The room rate was good but room Internet was $8.00 a day and $17.00 a day to park your car. The coffee and hot water in business center was almost always cold or empty. Very suprising. Overall I was dissapointed with their attention to detail.
Comment from Hotel Management
May 1, 2015 by Louise - Guest Experience, Hotel Management
Thank you for your review Jeff, we are disappointed. Our Expedia listing does indicate that parking and Wi-Fi charges are additional. Our parking fee of $17 per night, including complimentary valet service, is very competitive with other hotels around Victoria’s inner harbour. Wi-Fi is complimentary in all of our public spaces, including our cozy & quiet Live-Inn Room. Wireless in-room internet is available for a one-time charge of $9.95 plus tax. Although we test the temperature of the hot beverage service throughout the day, we appreciate you sharing your experience with us. We never want someone to leave here feeling unhappy and hope that you will stay with us again.
3 out of 5
by A verified traveler from Campbell River

Faded glory

Posted Apr 26, 2015
Pros: Close to the harbour and waterfront
Cons: Major reno and upgrades
We were disappointed with the overall condition of the hotel. Lots of construction going on outside at the time of the visit certainly did not make for a very good first impression. While the hotel was clean and fairly well appointed, it is in desperate need of a good renovation and upgrade if they are going to continue charging such high rates. Next time we visit Victoria, we will stay at the Delta.
Comment from Hotel Management
May 5, 2015 by Keir MacPherson - Director of Rooms, Hotel Management
Dear Pat, We share your frustrations as the City of Victoria completes their water main project outside our hotel. The good news is, by the upcoming end of the project we will have our own independent waterline which will enable us to measure, and be solely responsible for controlling the consumption of this precious resource. In regards our own updating, we do have a scheduled plan which we are continually improving our hotel. We have just completed a group of rooms and will continue with improvements throughout the hotel. We are sorry to hear that you may not choose to stay with us for your next visit, but we do hope that we have an opportunity to delight you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nanaimo, BC.

Posted Apr 25, 2015
Beautiful hotel and service. Neat rooms and great restaurant!
3 out of 5
by A verified traveler from Vancouver Island

Getting tired.

Posted Apr 15, 2015
Pros: The staff is still very pleasant.
Our last visit to the Inn at Laurel Point was three years ago and we noticed a definite change. The hotel overall is looking tired, the carpets have spots, the towels are thin and fraying, the bath robes have seen better days. The outside terrace needs a good cleaning to get rid of the mold. No newspapers in the front lobby, fake coffee cream in the fridge. All little things but the hotel is definitely not on an upper trend.
Comment from Hotel Management
Apr 24, 2015 by Keir MacPherson - Director of Rooms, Hotel Management
Dear Linda Thank you very much for your comments and we are sorry to hear that your stay was not on par with your previous stay. Rest assured, many of the things you highlighted have indeed been recognized by our team and actions such as a soft renovation, and the purchase of new guestroom supplies are already underway. We do appreciate, and thank you for highlighting that our staff are very pleasant, as in the end, they are indeed our best asset. On your next visit to Victoria, we hope you choose to stay with us and we have the opportunity to delight you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles area

Excellent Stay

Posted Apr 14, 2015
Pros: Location, staff and room.
Cons: Personally, I'd rather see a higher price that was inclusive of parking and WiFi, as opposed to a lower price with plus-plus fees.
Location: Easy access to everything downtown. Royal BC Museum, Parliament Buildings, tours, pubs and restaurants.
My wife and I go to Victoria at least once a year, and we know the city well. This is the first time we've stayed at the Laurel Point, but it won't be the last. Hotel staff was very welcoming, room was very comfortable and clean, and we had a pleasant view of the inner harbor (or harbour, as it's spelled in Canada). They have a restaurant, but I'd recommend it for breakfast only. It's an upscale, limited menu, and while the food is tasty, I'd opt for a better selection at another restaurant. I can recommend their seared scallops, as they were fresh and perfectly cooked, and the place rocked it for breakfasts. The negatives was a surprise daily parking fee and no free WiFi if booked through Expedia.
Comment from Hotel Management
Apr 28, 2015 by Louise - Guest Experience, Hotel Management
Thank you for your comments, we are so glad that you enjoyed your stay and are disappointed to learn that you were surprised with a additional charges. Although our Expedia listing does indicate that parking and Wi-Fi charges are additional, surprises like these are never fun. We hope that when planning your next trip to Victoria, our reservations team can assist you with your booking.