View Restricted Standard Room (Laurel Wing) | Premium bedding, in-room safe, desk, blackout drapes

Reviews of Inn at Laurel Point

4 out of 5
Inn at Laurel Point
680 Montreal St, Victoria, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 706 out of 1072 reviews" "
Rating 8 - Good. 240 out of 1072 reviews" "
Rating 6 - Okay. 76 out of 1072 reviews" "
Rating 4 - Poor. 25 out of 1072 reviews" "
Rating 2 - Terrible. 25 out of 1072 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Virgilio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok, not what I expected.
Stayed 2 nights in Apr 2024
Response from ILP on Apr 19, 2024
Thank you Virgilio for sharing your valuable views. We're sorry that we failed to make your visit as enjoyable as it could have been and lacked on your expectations. Thank you for contributing to our ongoing commitment to growth as a team, as a company, and as a community. We eagerly anticipate the opportunity to welcome you back to the INN in the near future.

10/10 Excellent

Umberto

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with gorgeous views of the city! Pet friendly and good dining options.
Stayed 3 nights in Apr 2024
Response from ILP on Apr 15, 2024
Umberto this is wonderful thank you! We're so pleased you and your pet enjoyed your stay with us. See you again!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the harbour; I enjoyed a harbour view room. Check-in was great. Aura service was alright; one server was having an off day. Corridors are drab. Used room service trays linger for hours. A luggage cart stayed in the hall all day.
Stayed 2 nights in Apr 2024
Response from ILP on Apr 17, 2024
Thank you for your feedback Brian. There is no excuse for the corridors to be clutter with trays and carts, my apologies.

8/10 Good

Shannon, Burnaby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would suggest to revamp the showers. The water never got hot and the shower head is way to low. We had to squat to get under it.
Stayed 1 night in Apr 2024
Response from ILP on Apr 17, 2024
Thank you Shannon, I appreciate the feedback. We typically don't receive comments on the hot water, we'll be addressing that room. Thanks again.

10/10 Excellent

sterenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay!
Stayed 3 nights in Apr 2024
Response from ILP on Apr 13, 2024
Thank You Sterenn, so pleased you enjoyed your stay!!

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and gracious.
Stayed 3 nights in Apr 2024
Response from ILP on Apr 13, 2024
Thank You Harold, so pleased you enjoyed your stay!!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from ILP on Apr 13, 2024
Thank You Jane, so pleased you enjoyed your stay!!

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay
Stayed 1 night in Apr 2024
Response from ILP on Apr 11, 2024
Emma, this is wonderful, thank you! So pleased you enjoyed your stay with us

6/10 Okay

Harpreet

Traveled with family and small children
When I booked through Expedia it was showing that the breakfast will be included in my booking and it wasn’t mentioned anywhere that I am booked through third party so all these facilities shown on the website won’t be counted and I ended up overpaid for the breakfast
Stayed 2 nights in Mar 2024
Response from ILP on Apr 14, 2024
Dear Harpreet,We genuinely appreciate your response. Your feedback is invaluable to us as we strive to enhance our services.Your insights into your recent experience are deeply valued. They provide us with clarity on areas where we can improve.Upon thorough review of the Expedia website, we couldn't find any mention of complimentary breakfast or breakfast included in the rate on our hotel page. Our listing clearly states, "Breakfast Available," with a note stating that "Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 13-24 per person". We apologize if there was any confusion or frustration caused by this discrepancy. We encourage you to review your confirmation letter and let us know if there is any conflicting information.Please note that we offer packages on our official website that include breakfast and parking. We recommend booking directly with us for your next visit if you're interested in any of these packages. Our reservation team will provide detailed explanations and ensure any confusion is cleared up.Thank you once again for your feedback.

4/10 Poor

Iain

Disliked: Staff & service
Very slow whilst waiting with two children fairly late in evening. The reception staff spent a long time with two groups of customers before explaining breakfast and meal options. When we checked in given room key told to take lift to second floor where we wheeled luggage to second floor ourselves. We did not receive any info regarding breakfast options and by time reached room we found the dining options finished just at 9.30.
Stayed 1 night in Apr 2024

10/10 Excellent

Lara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Apr 2024
Response from ILP on Apr 9, 2024
Thank you Lara, so pleased you enjoyed it!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay at Inn at Laurel Point. The front desk staff were exceptional and the location was excellent. We enjoyed walking everywhere from Fisherman's Wharf to Downtown and all along the harbour.
Stayed 5 nights in Mar 2024
Response from ILP on Apr 7, 2024
This is wonderful Maria, thank you! We're so pleased you enjoyed your stay with us, the location really is perfect isn't it? See you again.....

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing!!! Very clean and great rooms! Very close to park and walk where we wanted to go
Stayed 1 night in Apr 2024
Response from ILP on Apr 7, 2024
Thank you Tammy, we'll share your comments with our Team, they'll be thrilled!

8/10 Good

dani

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Very good location close to the water but not many restaurants around.
Stayed 3 nights in Apr 2024
Response from ILP on Apr 7, 2024
Thank You Dani for the feedback, it is helpful. So pleased you enjoyed our location. Hope to see you again.

10/10 Excellent

jean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ILP on Apr 7, 2024
Thank You Jean, so pleased you enjoyed your stay!!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with a great location (waterfront) and great walkability.
Stayed 3 nights in Mar 2024
Response from ILP on Apr 4, 2024
Wonderful Michelle, thank you!

10/10 Excellent

LEO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service however need better parking spaces for guests
Stayed 1 night in Mar 2024
Response from ILP on Apr 4, 2024
Thank you for your feedback Leo. I'm wondering if you were looking for overheight spaces? We do have alternatives for vehicles that are over 6'2" that our Guest Services Team can provide in future.

10/10 Excellent

Dong Rak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge and front desk is really friendly and helpful. Rooms is clean with nice view
Stayed 1 night in Apr 2024
Response from ILP on Apr 4, 2024
Thank you so much for your comments, we'll share them with the Guest Services Team!

10/10 Excellent

Eleanor, El Cerrito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, nice room and reasonable price.
Stayed 3 nights in Mar 2024
Response from ILP on Apr 4, 2024
Thank You Eleanor for the feedback, it is helpful. So pleased you enjoyed our location and the Room!! Hope to see you again.

10/10 Excellent

Wessley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and good staff, backing to inner harbour - wonderful views. They should add breakfast as well
Stayed 2 nights in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Wessley for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

4/10 Poor

Marita

Traveled with family
Disliked: Property conditions & facilities
Hotel is in a great location. The beds were terrible. I really wanted to love our stay, but on so little sleep it was hard to enjoy the trip.
Stayed 2 nights in Mar 2024
Response from ILP on Apr 3, 2024
Marita, I am so sorry you didn't have a good sleep. We will note your room number and see what we can do. This is a very unusual comment but an important one. Thank you for letting us know.

10/10 Excellent

Jocelyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing ! Everything is great!!
Stayed 4 nights in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Jocelyne, so pleased you enjoyed your stay!!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting Gorgeous view
Stayed 1 night in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Jessica for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

6/10 Okay

Jules

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from ILP on Apr 3, 2024
Thank you Jules, hope to see you again and do even better!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ILP on Apr 3, 2024
Thank You Chad, so pleased you enjoyed your stay!!

10/10 Excellent

Nidhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from ILP on Apr 1, 2024
Thank you Nidhi, so pleased you enjoyed your stay!!

10/10 Excellent

Nancy

Traveled with partner
Excellent service at the front desk.
Stayed 1 night in Mar 2024
Response from ILP on Apr 1, 2024
Thank you Nancy, so pleased you enjoyed your stay!!

10/10 Excellent

PATRICIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Walkable location from ferry terminal. Toilet got stuck open and water did not shut off. I removed the top ad reset, but the inside was full of black mold.
Stayed 2 nights in Mar 2024
Response from ILP on Mar 31, 2024
Thank you, Patricia, for your response.We appreciate you taking the time to leave a review. Your feedback is invaluable to us, as it helps us continuously improve the quality of our services.Your candid thoughts about your recent experience with us are greatly appreciated. One of the most fulfilling aspects of my role is relaying to our colleagues that they have succeeded in creating memorable guest experiences!We're sorry to learn that you encountered an issue with the bathroom that we overlooked. Your feedback will be shared with the relevant department responsible, and your hotel profile will be updated accordingly. This ensures that we can prevent similar issues in the future and tailor your next stay to your preferences. Thank you for contributing to our ongoing commitment to growth as a team, as a company, and as a community.Please don't hesitate to reach out if you have any additional comments or questions. We eagerly anticipate the opportunity to welcome you back to the INN in the near future.

8/10 Good

Eli, Winnipeg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is changing $25 /night for the parking. When you are coming back late hours, there is no available spt to park.
Stayed 2 nights in Mar 2024
Response from ILP on Mar 31, 2024
Thank you for taking the time to leave a review, especially for the high ratings you awarded to each department!We regret to hear about the challenges you encountered with parking during your stay with us. As you may be aware, it was a busy week for the hotel with high occupancy and events. However, the parking fee includes valet parking service, which is intended to alleviate this challenge for our guests, allowing our team to handle it while you enjoy your vacation without any added pressure. It saddens me to hear that you did not reach out to our front desk to express your concerns, as our team is always eager to provide prompt assistance.Rest assured, your hotel profile notes will be updated accordingly so that we can offer a more tailored service during your next visit.

10/10 Excellent

Donald

Stayed 3 nights in Mar 2024
Response from ILP on Apr 17, 2024
Amazing! Thank you Donald!

8/10 Good

Fe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great views. King ocean view room was clean, large and stunning inside and out. No hot tub is a missed opportunity and disappointing. Also rooms have no latch to lock from inside which made us a tad uncomfortable
Stayed 1 night in Mar 2024
Response from ILP on Apr 3, 2024
Thank you for your feedback. Our location really is special. We do have brand new electronic locks as well as dead bolts on all guestroom doors for your safety. We hope to see you again.

8/10 Good

Haley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice hotel and grounds. Gorgeous views of the inner harbour from our balcony. Nice staff. Lacking in amenities unfortunately. The pool and gym are in dire need of upgrades. No spa or hot tub. Wish there was a spa on site of affiliation with one. Great location for walking to the city (didn’t need to use our car at all).
Stayed 2 nights in Mar 2024
Response from ILP on Mar 29, 2024
Thank you for your feedfback Haley. We are excited to be upgrading our Fitness Room this spring. The pool however is a bigger endeavor. We can recommend spa services all within walking distance of the hotel. As you experienced, our location is very convenient. Hope to see you again!

10/10 Excellent

king wing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are wonderful seaview .
Stayed 2 nights in Mar 2024
Response from ILP on Mar 26, 2024
Thank you for your review. Our location and views are amazing aren't they?

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again
Stayed 2 nights in Mar 2024
Response from ILP on Mar 24, 2024
Thank you Cyndi, so pleased you enjoyed your stay! Will see you in the future.

10/10 Excellent

diane

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was A1. Staff brought a microwave to our room so we could warm milk for our toddler. Would be happy to return.
Response from ILP on Mar 24, 2024
Thank you Diane, so pleased you enjoyed your stay!!

10/10 Excellent

diane

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel choice on the harbour. Super helpful staff. Conveniently located near Parliament buildings and shops etc.
Stayed 2 nights in Mar 2024
Response from ILP on Mar 24, 2024
Thank you so much Diane! So pleased you enjoyed your stay with us. Hope to see you again,

10/10 Excellent

James

Traveled with family
Liked: Amenities, property conditions & facilities
Our favourite part of the trip was everything!!!
Stayed 3 nights in Mar 2024
Response from ILP on Mar 21, 2024
Love it!! Thanks James!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time staying at the Inn at Laurel Point and would highly recommend it. The view from the room looking over the water was gorgeous. It was kid friendly, very clean and conveniently located. We would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from ILP on Mar 21, 2024
Thank you Susan, so pleased you enjoyed your stay!!

10/10 Excellent

Noreen, Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there as my son and his fiancé purchased an elopement package. They did a tremendous job for them. Our room was on the Laurel side of the hotel which has a small balcony and a view of the inner harbour. The room was clean and if I have any complaint is the the ceiling needed to be vacuumed as there were dust bunnies. Everything else was perfect. The Aura Restaurant was very good!
Stayed 2 nights in Mar 2024
Response from ILP on Mar 19, 2024
Thank you Noreen for your feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see you again!

8/10 Good

ke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ILP on Mar 19, 2024
Thank you so much! So pleased you enjoyed your stay with us. Hope to see you again,

10/10 Excellent

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms with a view of the harbor. Excellent restaurant. Staff are exceptional.
Stayed 1 night in Mar 2024
Response from ILP on Mar 18, 2024
Thank you Cassie for your feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see you again!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Beautiful setting on the water and a view across the harbour. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from ILP on Mar 18, 2024
Thank you Matthew for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

10/10 Excellent

natasa

Traveled with partner
Liked: Cleanliness, amenities
Location is perfect ocean view,stafff very friendly and polite.
Stayed 1 night in Mar 2024
Response from ILP on Mar 18, 2024
Thank you Natasa for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

10/10 Excellent

Mellysa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located. Short walk to popular sightseeing and restaurants!
Stayed 2 nights in Mar 2024
Response from ILP on Mar 17, 2024
Thank you Mellysa for the feedback, it is helpful. So pleased you enjoyed our location!! Hope to see you again.

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is terrific very easy to walk to many of the downtown area sites. The coffee shop/bakery in the lobby was great. Staff were pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from ILP on Mar 17, 2024
Thank you Donald for your feedback, we do appreciate it. So pleased you enjoyed your stay overall, we hope to see you again!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, beautiful view and quiet
Stayed 1 night in Mar 2024
Response from ILP on Mar 13, 2024
Thank you Brandi for your comments, we appreciate it!

8/10 Good

Peina

Stayed 1 night in Mar 2024
Response from ILP on Mar 31, 2024
Thank you Peina, so pleased you enjoyed your stay!!

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful place to stay right on the inner harbour of Victoria. Nice views of the water from most of the rooms. Always lots of interesting stuff going on. Close and walkable to downtown Victoria’s attractions yet set back a bit so not in the middle of the crowds. Close to great dining options. Restaurant on site (Aura) very good. Staff was excellent. Great stay at a reasonable price!
Stayed 4 nights in Mar 2024
Response from ILP on Mar 10, 2024
Thank you Doug for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.

8/10 Good

Rossilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ILP on Mar 11, 2024
Thank you Rossilyn, hope to see you again!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The view was spectacular day and night!
Stayed 2 nights in Mar 2024
Response from ILP on Mar 4, 2024
Thank you Lynn for the feedback, it is helpful. So pleased you enjoyed our location and that view!! Hope to see you again.