Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
69% of guests recommend
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Seattle

Posted Aug 18, 2014
Pros: Nothing
Cons: Everything
Location: Na
No good broken down and very load at night there.no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no do not stay there.
1 out of 5
by A verified traveler from victoria

mess

Posted Aug 15, 2014
They never cleaned our room in the 3 nights we stayed, even with the maid clean sign hanging on the door.
2 out of 5
by A verified traveler

Extremes

Posted Aug 9, 2014
No bathroom in lobby Pillows and covers stained and yellow mattress pad missing and out of stock Only one set of bath linens not sure the sheets were fresh, but probably so light bulb missing and out of stock air conditioner dusty like years of accumulation I am running up and down the stairs trying to make my wife comfortable However the staff was exceptionally polite, accommodating and knowledgeable king beds fairly comfortable what extremes
2 out of 5
by A verified traveler from lowe

Very run down, and did not appear to be very clean

Posted Aug 4, 2014
We had a room on the bottom floor and the windows did not close fully or even have a lock. Someone could easily crawl in and out of the window and open without a problem. No security or cameras at all.
3 out of 5
Recommended
for Everyone
by A verified traveler from Courtenay BC

Easy to locate. and close proximity to downtown &

Posted Jul 28, 2014
Arrived early and was given room immediately. Urgent message concerning change of surgery time was not passed on to my room. Being handicapped, it was near two restaurants and bus service to city centre.
2 out of 5
by A verified traveler

Meh

Posted Jul 28, 2014
Gentleman at front desk doesn't speak English. Half used shampoo bottle in the bathroom on arrival.
3 out of 5
Recommended
for Everyone
by A verified traveler

good price, good location

Posted Jul 27, 2014
Pros: good value for the price paid, comfortable clean large room
Cons: price reflects the facilities, i.e no hairdryer, no breakfast facilites
Location: 10 min walk through China Town to downtown harbour area
cheap hotel ideal for a couple of nights, comfortable large room
3 out of 5
Recommended
for Everyone
by A verified traveler from falardeau , qu├ębec

our stay in Victoria

Posted Jul 25, 2014
Pros: bed was confortable, had fridg and microwave, internet was fast, clean
Cons: towells too small
Location: next too china town...centraly located
Our stay was peacefull, the receptionist was very attentive, our room was clean...and had what was required for a stay
2 out of 5
by A verified traveler

Good location, disappointing service and room

Posted Jul 17, 2014
I stayed at this location when my mother visited. It was in a good location and the staff were friendly. We however had a number of problems with the room. The toilet had not been cleaned prior to our stay and there was toilet paper still in the toilet. . It also did not flush correctly and was dripping all night long. The bathroom fan was faulty and noisy. The plug for the hairdryer did not work. In addition the cleaners did not come for 2 days therefore we had to collect fresh towels etc via the reception. I realize that errors do happen and the staff stated that it should not be a problem getting a refund via the new manager as Expedia would need his authorization. This would have rectified the issue and inconvenience. However after calling the manager at the times i was told and leaving my details i am yet to hear from him and he never was around. This is very poor customer service and a shame for a situation that could have been rectified.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2014
Cons: upgrade it
Location: chinatown ,baston square
faucet leaked needs to be up graded can take bus into town close to chinatown