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Reviews of La Quinta Inn by Wyndham Victoria

2.5 out of 5
La Quinta Inn by Wyndham Victoria
7603 North Navarro, Victoria, TX

Reviews

7.2

Good

Rating 10 - Excellent. 218 out of 730 reviews" "
Rating 8 - Good. 227 out of 730 reviews" "
Rating 6 - Okay. 120 out of 730 reviews" "
Rating 4 - Poor. 93 out of 730 reviews" "
Rating 2 - Terrible. 72 out of 730 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everythinhg worked well. good location
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy and satisfied with their stay. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent. I enjoyed my stay..
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Your business is very important to us and we value your feedback. We are happy to hear you enjoyed your stay. Our goal is that every guest leaves happy and satisfied with their stay with us. Thank you for staying with us and we hope you stay again. Cindy Boone/General Manager

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in a great location with great restaurants near by.
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy and satisfied with their stay. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Your business is important to us and we value your feedback. Our goal is that you left happy and satisfied with your stay. Thank you for staying with us. Cindy Boone/General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy and satisfied with their stay. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

2/10 Terrible

Benito Y

Stayed 1 night in Mar 2024
Response from GM on Apr 18, 2024
Your business is important to us and we value your feedback. Our goal is to have every guest leave happy. Thank you for staying with us. Cindy Boone/GM

2/10 Terrible

james

Disliked: Staff & service, amenities, property conditions & facilities
They charge a 100 dollar deposit because we booked and paid online. The linens were stained. Free breakfast was a joke. The mattresses were hard
Stayed 2 nights in Mar 2024
Response from GM on Mar 29, 2024
Your business is important to us and we value your feedback. The 100.00 incidental deposit is because you made the reservation through a 3rd party and prepaid to them. Thank you for staying with us. Cindy Boone/General Manager

4/10 Poor

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air conditioner was so noisy that we had to turn it off to get any sleep.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Your business is very important to us and we value your feedback. Maintenance will be checking on the AC problem. Thank you for staying with us. Cindy Boone/General Manager

4/10 Poor

Leann

Disliked: Cleanliness, staff & service, property conditions & facilities
First experience I had was a bunch of public haircuts on restroom floor and bath tub and then the room service lady knocked one time and opened the door while we were all sleeping.
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Your business is important to us and we value your feedback. We are extremely sorry that you had such a bad experience during your stay. Thank you Cindy Boone/General Manager

8/10 Good

Cheryl

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The bed sheets and covers were clean but stained. The room itself was very nice and comfortable. The checkin in staff were very friendly. Definitely would stay again
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy. Thank you for staying with us and hope you will stay again. Thank you, Cindy Boone/General Manager

10/10 Excellent

Kenneth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here numerous times and just like always, it was a great place to stay.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy. We are happy to see that you enjoyed your stay. Thank you for staying and hope you will stay again. Cindy Boone/General Manager

4/10 Poor

Victoria

Traveled with family and small children
Disliked: Cleanliness
Our room wasn’t clean we found pills on the floor (which was very upsetting because I have toddlers). Beds had hair on them along with the towels. I just don’t feel like the liens & towels are being cleaned properly. We were moved to another room that had a “share door” I guess is what it’s called the people next door kept opening the door on their side and pressing on the door to see if ours was possibly unlocked! My overall stay just wasn’t the best unfortunately! My family and I were woken up by other customers standing outside our door as early as 5 in the morning.
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Your business is very important to us and we value your feedback. I apologize about the room you were first checked into. You were moved to another room and was asked if everything was good. We do have a lot of workers who stay and go to work very early in the morning. I'm sorry your stay was not enjoyable. Cindy Boone/General Manager

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Your business is very important to us and we value your feedback. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

4/10 Poor

Brenda

Liked: Staff & service
Need new beds that are not so worn out!
Stayed 2 nights in Feb 2024
Response from GM on Mar 2, 2024
Your business is very important to us and we value your feedback. We will be replacing the beds in the future. Cindy Boone/General Manager

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hot water in the shower did not work but the sink hot water worked which we told them and I work in the oil field and I couldn’t take a shower cause all the other rooms where full and they wouldn’t even give my money back
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Your business is important to us and we value your feedback. I apologize if water was not hot enough for you. When you checked in we gave you the last available room and we were sold out for the night. FD did ask if you would like to change rooms in the AM once we cleaned some rooms and I understand you would be leaving early. Thank you Cindy Boone/General Manager

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from GM on Mar 24, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

2/10 Terrible

Salvador

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had ominous stains on the molding... large ones at that! The towels we clean but staimed so was the shower curtain. When i turned on the shower a bunch of rust came out. When I arrived no one was up from so i waited about half an hour for someone to finally show up! No apology jusy an annoyed look. She kept my ID wich in my half asleep state swore i had in my wallet when i doublechecked and when i checked out the next day wich took another 20 minutes she didn't give me my ID then either... i had to drive bach and pick it up
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Your business is important to us a take your feedback serious. There is no excuse for having to wait at front desk. I will look into this and see why my front desk is being left unattended. Thank you for staying with us. Cindy Boone/General Manager

10/10 Excellent

Euis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is great
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy and enjoyed their stay. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love staying at this hotel. Quiet and comfortable
Stayed 2 nights in Jan 2024
Response from GM on Jan 28, 2024
Your business is very important to us and we value your feedback. I'm happy to hear that your stay was good. Our goal is that every guest leaves happy. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very quiet, comfortable beds.
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Your business is very important to us and we value your feedback. I'm happy to hear that your stay was good. Our goal is that every guest leaves happy. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from G< on Jan 9, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

6/10 Okay

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just been remodeled. Staff friendly
Stayed 1 night in Jan 2024

10/10 Excellent

carolyn

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from G< on Jan 3, 2024
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, amenities
Filthy parking lots. Close to Denny's.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Your business is very important to us and we value your feedback. With it being a holiday and in the same parking lot as Denny's the parking lot does collect trash. It has been picked up and cleaned. Thank you for staying with us. Cindy Boone/General Manager

10/10 Excellent

Leslie

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 17, 2023
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy.Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

6/10 Okay

Darrell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The info at check-in was not clear
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Your business is important to us and we value your feedback. I'm sorry the front desk staff did not provide clear information to you at check in. I will look into this matter. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

6/10 Okay

charles, Kerrville

Business traveler
Liked: Amenities
Stayed 3 nights in Dec 2023
Response from GM on Dec 11, 2023
Your business is important to us and we value your feedback. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Your business is important to us and we value your feedback. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

6/10 Okay

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like have to pay a 100.00 dollars up front for a deposit.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Your business is important to us and we value your feedback. Your reservation was prepaid to a 3rd party. We do require a 100.00 deposit for incidentals because of this. The deposit is returned to you at check out. Thank you, Cindy Boone/General Manager

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the rooms they were nice the bed are hard but other than that the rooms were clean
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Your business is important to us and we value your feedback. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, price and good location
A nice place to stop each time we travel south for the winter. Will be back next year.
Stayed 1 night in Nov 2023
Response from GM on Dec 4, 2023
Your business is very important to us and we value your feedback. Our goal is that every guest leaves happy. We are honored you choose to stay with us while traveling. Thank you for staying with us. Cindy Boone/General Manager

10/10 Excellent

Sadie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean new and spacious
Response from GM on Dec 4, 2023
Your business is very important to us and we value your business. Our goal is that every guest leaves happy. Thank you for staying with us. Cindy Boone/General Manager

4/10 Poor

Trayvon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Whatever staff member that was working the morning the 19th was VERY rude when i was checking out… she was demanding that she was going to keep my deposit without even telling me why. I had to ask multiple times politely while she kept giving attitude to explain to me why she was going to keep my deposit. She claimed that my girlfriend was smoking in the room and that the whole room smelled like cigarettes and smoke. Mind you none of us smoke cigarettes. When I went to question my girlfriend about it she stated the staff member walked in the room WITHOUT knocking and saw my girlfriend blow a small amount of smoke out her nose. My girlfriend has a small vape pen. If she wanted to keep the deposit for that small amount of smoke and it violates policy that’s fine, but for her to create a whole lie about the room smelling completely like cigarettes and to be that rude for no reason at all was very unprofessional.
Stayed 1 night in Nov 2023
Response from GM on Nov 23, 2023
I would like to apologize for my front desk staff being rude and not explaining the reason for keeping the incidental deposit. We were short staffed and she was attending to breakfast also, but that is no excuse to be rude to a guest.Our policy is no smoking or vaping in the rooms. I will train all front desk agents on the correct way of approaching a guest on this type of situation. Thank you for staying with us and I hope you will give us another chance to give you a better experience while staying with us. Cindy Boone/General Manager

2/10 Terrible

Antonio

Traveled with group
Disliked: Cleanliness, staff & service
The sheets were stained with blood and some kind of liquid and blood stain on the floor by bed. Unable to get clean sheets to sleep on bed. Was not able to sleep on bed. Very unconvenence. Management was uncooperative irritated for me asking to have new sheets.
Stayed 2 nights in Nov 2023
Response from GM on Nov 23, 2023
I would like to apologize that the room was not up to LaQuintas standards. I will look into this and find out from Head House Keeper how this could happen. I am the GM and was out sick that weekend. I will find out who you spoke with and make sure they understand that this is not our way of treating guests. Thank you for staying with us and I hope you will stay again and give us another chance to give you a better experience. Thank you, Cindy Boone/General Manager

10/10 Excellent

Mary

Disliked: Amenities
Dump
Stayed 2 nights in Nov 2023
Response from GM on Nov 16, 2023
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy and with a smile. Thank you for staying with us and hope to see you again. Cindy Boone/General Manager

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice place to stay. The rooms a clean and updated.
Stayed 1 night in Nov 2023
Response from GM on Nov 16, 2023
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy and with a smile. Thank you for staying with us and hope to see you again. Cindy Boone/General Manager

4/10 Poor

Jorge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was great. Unfortunately the room was infested with roaches.
Stayed 1 night in Aug 2023
Response from GM on Nov 10, 2023
Your business is important to us and we value your feedback. I'm so sorry your room had roaches. We have not had a problem with roaches in a while but I have already called our pest control to come spray the room. I'm hoping the staff moved you to another room. Thank you for staying with us. Cindy Boone/General Manager

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise!
The lobby was clean and pleasant. Check in was a breeze. The person who checked me in was very friendly & helpful. Our room was clean & had all the amenities you need. Best of all was the blackout shades on the windows! Absolutely no light came through! Breakfast the next morning was more than I expected. We will defiantly stay here next year on our way to the valley!
Stayed 1 night in Nov 2023
Response from GM on Nov 2, 2023
Your business is important to us and we value your feedback. My team has worked hard so that our guestcan come stay and relax. Our goal is that every guest leaves happy and with a smile. Thank you for staying with us and hope you stay again. Cindy Boone/General Manager

8/10 Good

Rhonda

Stayed 1 night in Oct 2023
Response from GM on Nov 23, 2023
Thank you for staying with us and hope you stay again.Cindy Boone/General Manager

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from GM on Nov 23, 2023
Your business is important to us and we value your feedback. Thank you for staying with us and hope you stay again soon. Cindy Boone/General Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
It was just great
Stayed 1 night in Oct 2023
Response from GM on Oct 31, 2023
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

8/10 Good

Adam

Stayed 1 night in Oct 2023
Response from GM on Nov 10, 2023
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy and with a smile. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
The hotel was coveniently located to local restaurants and attractions. The hotel was clean and nicely updated. And the room rate was very affordable.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Your business is important to us and we value your feedback. We are happy to see your stay went well and you gave us such a great review. I will be sharing this with the employees to let them know their hard work is showing. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience
Clean quite room amenities and other amenities were also good.
Stayed 2 nights in Sep 2023
Response from GM on Oct 27, 2023
Your business is important to us and we value your feedback. Our goal is that every guest leaves happy. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 12, 2023
Your business is very important to us and we value your feedback. Thank you for staying with us and hope to see you again soon. Cindy Boone/General Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 5, 2023
Your business is very important to us and we value your feedback. Thank you for staying with us and hope you will stay again. Cindy Boone/General Manager

4/10 Poor

Wade

Disliked: Cleanliness, property conditions & facilities
Worst LaQuinta I’ve ever stayed in.
All the bed linen had stains and hair on them, pillows are nasty with stains, mattress cover had stains and hair, mattress is nasty and covered with stains. TV remote was broken and barely worked, could not get half the tv channels, a white line across top of tv picture. Phone in room was broken and falling apart. The roll up office chair was rusty and caked with dirt and debris at bottom of armrests. Light fixtures are rusted. Bath linen stained up. Kick plate at bottom of tub falling off. Toilet not properly secured to floor and wobbles back and forth. Smoke detector chirping at 1:30 AM. Killed several roaches. Hot water is warm, not hot, between 95 degrees and 100 degrees at best. Definitely not at the 110 degrees needed for sanitation. Weather stripping at entry door needs to be replaced. Floors were dirty Refrigerator was not stable and very wobbly, had to turn it almost all the way up to keep drinks cold. Probably the worst LaQuinta I have ever stayed in. If my payment through Hotel.com had not been a Non-refundable payment, I would went to a different hotel.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Your business is important to us and we value your feedback. I will have maintenance inspect this room and take care of these issues. I sincerely apologize that the room was not up to our Standards. Cindy Boone/General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rate
Stayed 2 nights in Sep 2023
Response from GM on Sep 28, 2023
Your business is very important to us and we value your feedback. We are happy to see you stay was enjoyable. Our goal is that every guest leaves happy. Thank you for staying with us and hope to see you again. Cindy Boone/General Manager

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had bugs dropping into the room all night. Bed not comfortable Blanket dirty
Stayed 2 nights in Sep 2023
Response from GM on Sep 27, 2023
Your business is important to us. During certain times of the year crickets are really bad in Texas. We have had pest control out to take care of this problem. We are sorry your stay was not satisfactory and will be working on this problem. Cindy Boone/General Manager

4/10 Poor

Priscilla

Disliked: Cleanliness, amenities, property conditions & facilities
Hair was in the bathroom and on the bed and it smelled like mildew and the floor was dusty and dirty
Stayed 1 night in Sep 2023
Response from GM on Sep 18, 2023
Your business is very important to us and we value your feedback. I'm sorry you room was not up to your standards as well as LaQuinta's standards. I will talk with my head housekeeper whom also inspects the rooms and make sure the inspection is being done correctly. This room may have been missed which is not acceptable to me. Thank you for staying with us. Cindy Boone/General Manager