In-room safe, desk, iron/ironing board, free wired internet

Reviews of Lone Star Inn & Suites

2.5 out of 5
Lone Star Inn & Suites
1907 US Hwy 59 North, Victoria, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 345 out of 723 reviews" "
Rating 8 - Good. 221 out of 723 reviews" "
Rating 6 - Okay. 94 out of 723 reviews" "
Rating 4 - Poor. 33 out of 723 reviews" "
Rating 2 - Terrible. 30 out of 723 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Michael,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Brianna

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Brianna,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and loved the conti nental hot breakfast. We had a good stay and we will go back there again.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff friendly and enjoyed our hot breakfast. Providing a pleasant stay is our goal, and we're delighted that we succeeded in making your visit enjoyable. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Guest,Thanks for choosing our hotel for your stay and the 5 Stars you have given us based on the experience. I hope you had a wonderful experience with us. Please revisit us.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Although there was no breakfast it was a great place to stay in short notice. The rooms were clean and well taken care of.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Thomas,Thank you for your feedback. We're glad to hear that despite the absence of breakfast, you found our place to be a great choice on short notice. We appreciate your positive comments about the cleanliness and maintenance of the rooms. We hope to have the opportunity to welcome you back for another comfortable stay.Sincerely, Hotel Manager

10/10 Excellent

Jonathon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable and clean. Staff is super nice, making sure the guest are satisfied.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our rooms comfortable and clean and that our staff provided excellent service. Ensuring our guests' satisfaction is our top priority, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

casaibry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room so much I would highly recommend this hotel for people aren't familiar with Victoria the room was out together well no cuts in the house that I had in my room it was very clean easy access to my room the hot breakfast was amazingly good and the breakfast starts at a very good time for workers who come out and wants coffee it's there right before they leave definitely worth my money
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Guest,Thank you for your recommendation. We're thrilled to hear that you enjoyed your stay with us and that you found the room well-put-together, clean, and convenient. It's wonderful to know that you appreciated the hot breakfast and the early coffee availability. We truly value your feedback and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Mark,Thank you for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Jeff,Thank you for your positive feedback! We're delighted to hear that you found our staff friendly, and that you enjoyed clean and comfortable rooms during your stay. Providing a welcoming and comfortable experience is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Jeff,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Shaun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Jan 16, 2024
Dear Shaun,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Amy,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
Comfortable, clean and affordable.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Jeff,Thank you for your valuable feedback. We are delighted to know that your stay with us was Comfortable, clean, and affordable. Our team takes immense pride in providing exceptional guest service and it's gratifying to know that we have met and surpassed your expectations. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Cesar,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

DANIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear DANIELLE,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite and professional in there work. Once they made sure that you didn't need anything, I never saw them again until the next morning. Check-in was fast and easy with pre-booking with Expedia.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Jeff,Thank you for your feedback. We're delighted to hear that our staff provided you with polite and professional service during your stay. Your compliments about our efficient check-in process are appreciated. We strive to ensure a seamless and enjoyable experience for all our guests, and we're glad to hear that we succeeded in your case. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, friendly staff and the room was very clean a spacious.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Jeff,Thank you for sharing your positive experience! We're thrilled to hear that you found everything great, from the friendly staff to the cleanliness and spaciousness of the room. Providing a pleasant stay is our goal, and we appreciate your feedback. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURPRISE!!!!!!!
Everything was great except there was not a security door latch and I was surprised while getting dressed that housekeeping entered my room at 9 am and caught me with my undies on I thought check out was at 11 am other than that all was good
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Guest,I'm sorry to hear about the unexpected intrusion during your stay. Your comfort and privacy are important, and we apologize for any inconvenience caused by the lack of a security latch and the early housekeeping visit. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of the room
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Linda,Thank you for your feedback. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely, Hotel Manager

8/10 Good

Waylon

Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Waylon,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Great experience. Sat in parking lot and booked motel. Went in lobby immediately and reservation was confirmed.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear James,Thank you for sharing your great experience! It's wonderful to hear that you had a smooth and efficient reservation process. Your satisfaction is important to us. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Carol

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 7, 2023
Dear Carol,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed overnight. Staff were nice and breakfast was good.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 3, 2023
Dear Brian,Thank you for taking the time to leave your feedback. We're pleased to hear that you had a pleasant overnight stay and that you found our staff to be nice and enjoyed the breakfast. Your comfort and satisfaction are important to us, even during short stays. If your travels bring you back our way, we'd be happy to host you again.Sincerely,Hotel Manager.

2/10 Terrible

Lacretia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Lacretia,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Paul and Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend it
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 2, 2023
Dear Guest, Thank you for your stay and wonderful comment. We appreciate your kind words and recommendations. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we did a good job. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 31, 2023
Dear Warren,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

TERRY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear TERRY,Thank you for your stay. We're pleased to hear that you had a quick and efficient check-in experience. We look forward to seeing you on your next visit very soon.Sincerely,Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
a bit dated yet clean and a very good value
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear John,Thank you for your feedback. We're glad to hear that you found the hotel to be clean and a good value, even if it's a bit dated. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Fazliddin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best Hotel and very good service very good breakfast
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 25, 2023
Dear Fazliddin,Thank you for your great feedback. We truly appreciate your glowing review! It's wonderful to hear that you consider us the best hotel and that you enjoyed our excellent service and breakfast. We're committed to providing our guests with the best possible experience, and your positive feedback is a great motivation for our team. We welcome you back for another exceptional stay and a delicious breakfast in the future.Sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property amazing price for a kitchen too. I stayed two times it was so great.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Joshua,Thank you for your kind words. We're thrilled to hear that you found our property to be great and appreciated the value of having a kitchen. We strive to provide excellent accommodations at competitive prices. Your continued support is much appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property amazing price for a kitchen too. I stayed two times it was so great.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Joshua,Thank you for your kind words. We're thrilled to hear that you found our property to be great and appreciated the value of having a kitchen. We strive to provide excellent accommodations at competitive prices. Your continued support is much appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Joe H.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear Joe H, Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was a good stay bed was comfy the room had a musty moldy smell but not to overwhelming
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Jesse,Thank you for sharing your experience. We're glad to hear that you had a good stay with a comfy bed. However, we apologize for the musty moldy smell in the room. Your feedback is important, and we'll work to address any odor issues to provide a more pleasant experience for our guests in the future. I hope you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear James,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good experience. Room was fresh and clean as I walked in. Receptionist was welcoming & very friendly staff. Overall enjoyed our stay. will definitely recommend.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Robert, Thank you for your stay and wonderful comment. We really appreciate your kind words and recommendations. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 Excellent

francisco

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 6, 2023
Dear Francisco,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

6/10 Okay

Atlas

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 25, 2023
Dear Atlas,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and we are pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Greg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, breakfast was good. Very pet friendly
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear Greg,Thank you for your 5 out of 5 rating and for sharing your positive experience. We're pleased to hear that the hotel was clean, the breakfast was good, and that you found it to be pet-friendly. Your feedback is appreciated, and we hope to welcome you back in the future for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Amanda,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. It is an honor to be rated so highly by you! Sincerely,Hotel Manager

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
One off stay
We've stayed here several times, the room this time however the bed was very hard. Also the breakfast sausage made us sick. Other than that it's a good hotel, very clean and staff is very friendly. Previous stays we had no issues.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Guest,Thank you for being a returning guest and for sharing your feedback about your recent stay. We're pleased to hear that you find the hotel very clean, and the staff friendly. However, we apologize for the inconvenience you experienced. The entire points you have observed will be investigated and necessary actions will be taken. We hope that you will consider staying with us again in the future, and we'll work to ensure your next stay is more comfortable and enjoyable. Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stay at a a location with easier access.
Excellent service and response from staff. Room was very spacious, linens were clean and room smelled nice. Very quiet and easy to sleep there. Location makes it necessary to drive a long distance outta the way to return to the hotel each night because of one way road, this wouldn’t be a problem if you only stay one night. Floors were very dirty. Made our socks or bottom of feet literally black just from walking on it. Killed 2 cockroaches in the room. A/C started leaking water into the room, so we had to move rooms. Pool was clean. Exhaust fan in bathroom blew the humidity INTO the room, instead of venting it outside?? (Bathroom exhaust fan worked correctly in 2nd room) TV remote did not work in 1st room.
Stayed 13 nights in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Guest,We're pleased to hear that you had excellent service from our staff, found the room spacious with clean linens, and enjoyed a quiet environment for a good night's sleep. However, we are really sorry for the inconvenience caused to you as mentioned in your negative feedback. This is certainly not the level of service we strive to provide to our valued guests. We will investigate the issue thoroughly to ensure it doesn't happen again in the future. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Art

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Working near the port of Victoria and this place was only a 5 minute drive to work..it was the only hotel that had 2 beds a couch for myself and 2 co-workers..I was a lil worried my welding truck would be vulnerable to thieves but my truck was among many other work trucks that were far more vulnerable and we all looked out for each other..I would recommend this for anyone working in the area
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 11, 2023
We sincerely thank you for providing us with the feedback on our services and facilities. It is pleasing to find out that you had a very good experience during your stay with us. We hope to see you again in the future. We are sure, you will have yet another pleasurable experience with us. Thank You.

10/10 Excellent

Art

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Art,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Art

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 22, 2023
Dear Art,Thank you for staying with us and for providing a review through which you gave us five stars. Your rating is very much appreciated and it inspires us to maintain our high standards of hospitality. It is a pleasure to serve such valued guests as yourself, and we hope to see you again soon!Sincerely,Hotel Manager

4/10 Poor

Jennifer De La

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to be cleaned better. The floor wall trimming look gross, around the toilet floor & wall trimmings look horrible. The restroom smelled like pee. It’s a shame because the is beautiful hotel, just needs better cleaning.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Sep 12, 2023
Dear Jennifer De La,We apologize for the cleanliness issues you encountered during your stay. Your feedback is crucial to us, and we take it seriously. We will address these concerns promptly with our housekeeping team to ensure a more hygienic and pleasant environment for our guests in the future. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance to provide you with a cleaner and more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Art

Business traveler
Rooms were big..we got the double with a pull out couch for 3 adults..
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 6, 2023
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

kalpesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Rooms are always clean,staff is very friendly & professional. Every room that I’ve stayed in at the lonestar has a refrigerator & microwave. I’m a trucker. Although they don’t have a large enough parking lot at the hotel to accommodate a large tractor trailer rig. They have an agreement with the truckstop next door to semi trucks there.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Guest,Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager