Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom North Vancouver Island

close to downtown

Posted Jan 24, 2015
very busy weekend, Noisy due to unruly girls basketball team. Staff attempted to quiet guests. Staff apologized and gave a me a discount. Clean large rooms spotless bathroom very close to where I needed to go. Cleaning staff helped me with my luggage. I will use this hotel again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, B.C.

Nice, tidy and clean.

Posted Jan 19, 2015
Pros: Cleanliness, good value.
Location: Victoria downtown - shops, restaurants, pubs.
Conveniently located, the hotel is clean and tidy. The staff is professional and helpful. Recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great rooms

Posted Jan 18, 2015
Cons: hallways were way TOO hot! parking .... when first got there ... awkward... didn't know where to park so we could register????
ok only needed a place for one night - at a conference. Location good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fully Satisfactory

Posted Jan 18, 2015
Pros: Location, accessibility
Location: Harbor front walking, dining
Staff were very pleasant , helpful. Location was easily accessible from airport , easy walk to waterfront
4 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton

Convenient downtown location

Posted Jan 14, 2015
Pros: Excellent location in downtown
I enjoyed just a one night stay. The room was clean and comfortable. The young lady at the front desk was very helpful, welcoming , polite and professional.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Delta, BC

They go the extra mile

Posted Jan 5, 2015
Pros: Friendly staff comfortable rooms
Cons: Toilet in one of the rooms was running but we were able to fix it
Location: Nearby everything
Staff are so accommodating. We found the staff to be polite, friendly and very accommodating. My sister and neices were staying too so we asked for adjoining rooms and got them no problem.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom vancouver

Great location, nice staff, but that's about it.

Posted Jan 1, 2015
Very conveniently located near all the main attractions in downtown Victoria. Staff are knowledgeable, and very friendly and courteous. However, the facilities and decor are a bit dated. The walls are very thin, which makes it rather noisy and also awkward as you can very clearly hear all the conversations, arguments, intimate moments, etc. from neighbouring rooms.
4 out of 5
Recommended
for Families
by A verified traveler

Central location worked well for us.

Posted Dec 25, 2014
Access to Smith's Pub restaurant was very convenient; we enjoyed a wonderful breakfast there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown Victoria

Posted Dec 20, 2014
Within a short walk to the city centre restaurants and cafes close to very convenient
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BC

Excellent location for downtown

Posted Dec 19, 2014
Pros: Price, location, condition.
Cons: More attention to night-time noise within the hotel, especially when pubs and bars close.
Location: Christmas season in Downtown Victoria was a delight for our family.
We parked at check-in and were able to walk to all of the downtown areas over the weekend and just drove away at check-out. Exceptionally convenient!