Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom northern California

Good price and decent room..

Posted Apr 23, 2015
Good price and room was decent.The staff at the counter ,Stephanie,was great she went out of her way to help us.Maid service didn't do much other than make up the beds.hotel gave a discount voucher for the restaurant but one meal there was enough didn't care for the food.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom nanaimo bc

Staff was friendly enough but didn't go the extra

Posted Apr 20, 2015
Paid for two nights got told only one night, this was a gift from my son for his step dads birthday. Ruined our weekend got home to find out that we had two nights stay. Expedia refunded our money, but all the hotel did was say sorry, not good enough. Three people checked our stay, we even enquires about staying one more night got told it would be 109.00 for sat night that they are busy on weekends. Not happy with the service,
4 out of 5
Recommended
for Everyone
by A verified traveler

Access to underground parking

Posted Apr 13, 2015
Cons: Better signage as to the access to the underground parking.
The actual room and building are fine, the parking lot and underground parking are not pleasing.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Nanaimo

Going for the price

Posted Apr 13, 2015
Ok for the price, close to town but still need a car. Room was decent, found pubes in the bed sheets. Cute restaurant with good food. Wouldn't stay here for an extended amount of time!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
A little noisy in the hallways, staff should do rounds and let people know not to loiter around and go into their rooms.
2 out of 5
by A verified traveler

Anywhere but here

Posted Apr 9, 2015
Didn't honor expedia price quote and reservation. Under major construction and didn't offer any recompense. They also forced us to pay weather we stayed or not as it was a non refundable reservation. Wouldn't have stayed if we had known.
Comment from Hotel Management
Apr 10, 2015 by General Manager, Hotel Management
Thank you for your comments. If you are referring to the elevator being out of service as the major construction my apologies. This is a mandated upgrade. We made every effort to advise guests when booking through third party websites and Expedia has made note of it on their website to advise guests of this. Non refundable reservations are just that "non refundable". I'm sorry that you did not enjoy your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

This is a good place for stay a short term

Posted Apr 9, 2015
Pros: Price
Cons: clean up
I stayed in this hotel for two times, 4 nights each, not bad for the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Cons: change the old broken sofa by the front door.
Room is clean, good as we paid, enjoy the time when we stay. close to city center.
2 out of 5
by A verified travelerfrom Coquitlam BC

Friendly staff

Posted Apr 1, 2015
Pros: the staff
Cons: elevator fixed and better lighting and temperature control
Location: the location was close to where other family members were staying.
The staff was very friendly, however, the elevator was broken and our room couldn't have been much farther from the stairs. As someone with mobility issues it made for an unpleasant commute every time we came and went from the room. It would have been helpful to know that the elevator was broken when we booked. The room was very hot, even with the heat turned off and the room was very dark. There were no over head lights and very low wattage bulbs in the lamps. On the plus side the kitchen facilities were fine could have had a frying pan though.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom cAMPBELL rIVER bc

Reasonable rates, close to everything . Nothing ou

Posted Mar 29, 2015
Pros: As above
Cons: The lingering smell
Location: We were ther for only 1 nite & was in Victoria for a specific event. The hotel is located close to shopping mall, restruant on site
Average hotel with average rates. Close to everything with just a short ride downtown. There was a strong stale cigarette odor in the room. The green lights on the micro-wave & air conditioner had to be covered. It was quiet until about 7a.m when the doors started opening & shutting. There is no elevator.