Ratings based on 494 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Vancouver

Decent hotel for the price

Posted Aug 3, 2015
Pros: price, small kitchenette
Cons: Bathroom light that always turns the fan on is annoying; midnight trip to wc is a very noisy affair for the other person in the room.
Location: Industrial location, no real attractions within easy walking distance.
The hotel overall and the room was clean with pleasant staff. Lots of free parking with an on-site liquor store. Attached diner had good burgers but it would have been nice to have it open just a hour earlier and stay open a couple of hours later. The hotel is not really walking distance to anything of interest downtown, however, so is not a great choice for a tourist stay, but is fine for business travel.
3 out of 5
by A verified traveler

Posted Jul 13, 2015
The beds were not comfortable. The staff was a little rude. It was an OK hotel.
Comment from Hotel Management
Jul 18, 2015 by ss, Hotel Management
Thank you for writing your comments. Sorry to hear we did not meet your expectations.
2 out of 5
by A verified traveler from B.C.

We as a traveller we need comfort..

Posted Jul 8, 2015
Pros: Only problem is room are not air-conditioned.
Cons: There room should be air-conditioned,it should be placed on the front paged that this hotel does not provide air-con on each room.
Location: no problem
We seached this hotel through Expedia.we assume this hotel has all the amenities that we expected.Unfortunately, upon our check-in our room has no Air-conditioned...this summer time the weather is so hot.we are so disgusted..!!
Comment from Hotel Management
Jul 10, 2015 by ss, Hotel Management
Thank you for writing the review. Sorry to hear we did not meet your expectations.
1 out of 5
by A verified traveler from calgary

stay away

Posted Jul 8, 2015
Pros: easy access
Cons: everything
Location: easy access from airport or ferry and to downtown inner harbour
We pulled up to the hotel and a drunk was passed out on the front steps. The check in was efficient and we went to the room which had not been cleaned. A dirty knife was on the floor between the beds, a dirty kleenex was on the night stand, carpets were stained. The air conditioner stuck in the window did not work but acted as a fan. We could not believe the temperature in the room! The front counter staff came to the room and informed me that the airconditioners do not work in most of the rooms and that they are not being fixed. We were moved into the suite(a slightly larger room) where at least the airconditioner worked. The room was not very clean either. The best part of the stay was the continental breakfast. Upon check out we did not receive a receipt. Will not stay there if I was paid!
Comment from Hotel Management
Jul 10, 2015 by ss, Hotel Management
Sorry to hear we did not meet your expectations. Thank you for writing the review. We're glad you enjoyed the breakfast. Warm Regards.
2 out of 5
by A verified traveler

Posted Jul 4, 2015
I expected to have air conditioning in the hotel and that was a huge disappointment. It was way too hot to be able to enjoy the stay.
Comment from Hotel Management
Jul 7, 2015 by ss, Hotel Management
The unexpected heat wave in Victoria does not happen very often. We are sorry to hear you were uncomfortable during your stay due to this. We thank you for writing the review. Warm Regards
1 out of 5
by A verified traveler from Courtenay

terrible beds, no closed windows lots of noise!!

Posted Jul 2, 2015
Pros: Nothing
Cons: Everything
Location: Victoria and nothing to far but nothing close either
Terrible place to stay, hard beds and itched all night long. So much traffic noise and the air conditioner is in the window and so window stays open and the traffic never stopped. Yucky rooms and just an awful experience. I will never stay there again.
Comment from Hotel Management
Jul 4, 2015 by jb, Hotel Management
We are sorry to hear we did not meet your expectations. Thank you for writing a review.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
It was an adequate room and hotel for what we were looking for....it was a place to crash.
Comment from Hotel Management
Jun 22, 2015 by jb, Hotel Management
Thank you for your comments. They are important to us. We are glad we fit your bill. We hope to see you again in a future stay. Have a super day.
3 out of 5
by A verified traveler from regina sk

Further from downtown than led to believe.

Posted Jun 20, 2015
Pros: The staff
Cons: Renovate the hotel.m it's showing its age.
Location: Cab to downtown was $12 so not bad.
Pretty far out from downtown and hard to find as the sign is obscured. Broken glass in the parking lot from the last break-in. Having said that, did the people leave valuables out in the open? Probably. Staff were great. Very pleasant and professional. The overall look of the hotel is dark and drab and the neighbourhood was sort of sketchy, but the staff made me feel comfortable.
Comment from Hotel Management
Jun 22, 2015 by jb, Hotel Management
Thank you so much for your comments they are important to us. We are glad our staff made you feel comfortable. We hope to see you again in a future stay with us. Have a great day with warm regards from staff & management.
2 out of 5
by A verified traveler

noisy

Posted Jun 13, 2015
Cons: sound dampening windows
The room was a pleasant surprise. Great little room for the price. Reception was polite and courteous. The only drawback to the whole experience was the noise from the street. Sounded like every car and truck was going right through the room.
Comment from Hotel Management
Jun 16, 2015 by jb, Hotel Management
We thank you for your comments. We are sorry the street noise bothered you. We hope to see you again in a future stay with us.
1 out of 5
by A verified traveler from cariboo canada

This hotel is very old dirty and outdated

Posted Jun 7, 2015
Pros: nothing
Cons: should be cleaned and updated
Location: Location is on main street not close to tourist attractions
The signage for the hotel is not very visible not as represented by the picture shown, the hotel lobby was dark and uninviting, there was no a/c just a fan by a open window in room. the hallway and room carpets were dirty and stained. Washroom needed updating and cleaning.
Comment from Hotel Management
Jun 10, 2015 by jb, Hotel Management
Sorry, to hear your stay did not meet your expectations. We thank you for your comments.