Ratings based on 939 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tacoma

Impressive Experience.

Posted Apr 18, 2015
Pros: Professionalism of staff.
Cons: Courtesy of other guests.
Location: Curry.
Classic spot marred somewhat by noise of ongoing renovation. Strangely, not the sound of work but of the workers that irked, i.e., shouting, radios, etc. Staff and food excellent. Worth the investment.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Guest from Tacoma, Thank you for taking the time to post a review. We truly appreciate your comments about the construction workers we have around the hotel. I will be sure to share your comments so that we may address the noise disturbances. I am very happy to see that you found our food and staff to be excellent. I will be sure to share those comments with our team. Thank you once again for writing a review. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Fantastic!!! Awesome!!! Great Location. Friendly staff
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay and found our staff to be very friendly. I will be sure to share your comments with our team. They are always so happy to hear from our guests. We look forward to welcoming you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara, mexico

Verte nice hotel but expensive

Posted Apr 11, 2015
We enjoyed a lot the english tea break! The room we stay esa small but enough assuming most of the day you are not there!
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Rocio, Thank you for writing a review. It is wonderful to hear that you enjoyed our Afternoon Tea. I am glad that you enjoyed your stay with us. I hope you had the opportunity to explore in our beautiful city. We hope to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Fantastic location and hotel, but a bit tired.

Posted Apr 11, 2015
Pros: Great location and walking distance to everything.
Cons: Rooms need to be renovated.
Location: Lots of shops, restaurants and a mall nearby.
Great hotel and location but the hotel in a little tired and the rooms need to be renovated. The staff were up to the usual Fairmont standard though.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Damian, Thank you for taking the time to write a review. We appreciate receiving your comments about the hotel and rooms. I am glad that our staff provided you with the service expected of a Fairmont Hotel. I hope we will have the opportunity to welcome you back sometime soon. Warm Regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lacey, WA

Charming

Posted Apr 10, 2015
Pros: The Gold Lounge was exceptional with breakfast, afternoon tea and evening Hors d'oeuvres.
Cons: I would have liked the robes in the room to be similar to the spa robes. The ones in the room were very large and heavy.
Location: The location was close to many restaurants, the BC Museum and the shuttle to Butchart Gardens was located in front of the Empress.
My husband and I stayed in one of the Gold rooms. It was a wonderful stay. We enjoyed the character of this hotel with the historical pictures and stories on the walls. The art gallery was exceptional as well. We will be visiting again this summer. I can't wait.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Guest from Washington, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay in one of our Fairmont Gold Rooms. I am happy to hear that enjoyed the historical photos we have throughout the hotel. Many of them from the very early days of when the hotel first opened. We look forward to welcoming you back this summer. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Staffs are very helpful and pleasant. The bathroom was small and the shower tiles were dirty.
Comment from Hotel Management
Apr 10, 2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you found our staff to helpful and pleasant. I was disappointed to read of the cleanliness of your bathroom. Having clean rooms for our guest is a top priority and I am sincerely sorry for the dirty shower tiles. I will be sure to bring this to the attention of our Executive Housekeeper so that it may be addressed. I hope we will have the opportunity to welcome you back sometime soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Whidbey Island, WA, USA

Royalty!

Posted Apr 8, 2015
Pros: Very roomy suite with a marvelous high tea experience that should be on everyone's bucket list.
Cons: Construction going on at the present but will ensure decades of future satisfied customers.
Location: Near the water and across the street from the Royal Museum and Imax Theatre. Carriage rides are romantic and very informative!
We were made to feel like part of the royal family!
Comment from Hotel Management
Apr 10, 2015 by Management Team, Hotel Management
Dear Valued Guest from Whidbey Island, Thank you for taking the time to write a review. It is wonderful to hear that you enjoyed your stay with us. It is always so nice to welcome guests for one of the nearby islands in Washington State. I hope you enjoyed your time in Victoria. We look forward to welcoming you back sometime soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Beautiful hotel right in the heart of the city.

Posted Mar 31, 2015
Pros: Beautiful and luxurious. Great for families, excellent pool.
Cons: None.
Location: We walked to Chinatown for an excellent dinner. The Natural History Museum right across the street is not to be missed.
The staff was excellent and very helpful. The High Tea made us all feel like royalty.
Comment from Hotel Management
Apr 1, 2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to post a review. It is wonderful to read that you found our staff to be so helpful. Our management team does an incredible job recruiting staff members that truly live up to service expectations of a Fairmont Hotel. I am glad you enjoyed our Afternoon Tea service as well. It truly is a time honoured tradition that we are very happy to continue. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris Administrative Assistant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Historic hotel in perfect location

Posted Mar 30, 2015
I decided to stay here for my birthday weekend, and I'm glad I did. The location is perfect; the hotel is right by the harbor, and it's also right in downtown Victoria. We were able to walk everywhere: museums, restaurants, stores, etc. The hotel has a vintage charm, which I loved. Our room was on the top floor but part of the ceiling was slanted (like in an attic), so we only had one tiny window. The decor is old but charming. There are a lot of great amenities in this hotel. There's a fitness center, indoor swimming pool and hot tub, spa, restaurants, and of course, afternoon tea!
Comment from Hotel Management
Apr 1, 2015 by Jocelyn, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you chose to stay with us to celebrate your birthday. I am glad that you enjoyed our location and the amenities our hotel has to offer. Your comments are certainly appreciated and will be shared with our staff. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris Administrative Assistant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom alberta

Wonderful stay

Posted Mar 18, 2015
We were well taken care of. Wonderful, friendly staff!
Comment from Hotel Management
Mar 20, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. It is always so nice to receive comments such as yours. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris Administrative Assistant