Ratings based on 953 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from scottsdale

Convenient hotel

Posted Jul 2, 2015
Beautiful grand hotel but service is not up to what one would expect.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Jul 2, 2015
ロケーションが抜群にいい。 外観がうつくしく、内装が素敵。ホテル自体が観光名所で最高によかったです。
1 out of 5
by A verified traveler from Dallas TX

Not worth it

Posted Jun 17, 2015
Pros: Swimming Pool & Location Location Location
Cons: Install air conditioning. Temperature in my room was extremely uncomfortable. (Hot)
Location: Good location & heart of activities, musuems & food.
Grosely over rated and understaffed! I wished I would have stayed at a modern facility and simply popped my head in to look at a 100 yr old plus building. Afternoon tea was just awful. I threw away the sandwiches and sweat treats. Scones, cream & jam were good however.
Comment from Hotel Management
Jun 22, 2015 by Management Team, Hotel Management
Dear Ruthie, Thank you for taking the time to write a review. I am very sorry to hear that your stay with us did not meet your expectations. We understand that our facilities are not for everyone and truly appreciate your comments. Even though our hotel was not the right fit for you, our goal is provide a wonderful stay to our guests. I am sorry that we did not provide you with the service that we are so well known for. I will be sure to share your comments with our executive team so that we may address our shortcomings. I truly hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Perfect location

Posted Jun 15, 2015
We really enjoyed our stay here. Its location is perfect. The only drawback is there's no free wifi.
Comment from Hotel Management
Jun 17, 2015 by Management Team, Hotel Management
Dear guest, Thank you for your recent review. I am happy to hear that you enjoyed your stay and our location. We do offer free wifi to our Fairmont President's Club members. I highly recommend you become to a member to receive the many added benefits. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Classy - Place To Be!

Posted Jun 14, 2015
Pros: Service - from the front desk, to Jonathan who suggested a wonderful local Italian restaurant, to every staff member we encountered being cordial.
Cons: Our room had seating area which was too great a distance from the t.v. and lacking place to put folded clothes.
Location: The Best location. Absolutely the best! - near great shops, restaurants, tours and museums and a very walkable location to enjoy the night times.
If you want truly classy service, food, atmosphere, this is definitely the place to stay. Not only, will you be greeted by "David" at the front desk with such care and courtesy, but truly genuine helpfulness or assistance in whatever venue you wish to endeavor. The high tea is excellent, services is impeccable, and hotel truly British charm, and the waterfront view is absolutely breath taking.
Comment from Hotel Management
Jun 17, 2015 by Management Team, Hotel Management
Dear Jef, Thank you for your recent review. It is so nice to hear that enjoyed your stay with us and that David took such great care of you. He is a wonderful employee and we are very lucky to have him on our team. I am happy you joined us for Afternoon Tea as well. It is quite the experience in our grand tea lobby. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SW Washington

Bucket List check-off - stay at the Empress Hotel

Posted Jun 10, 2015
Beautiful historic and classic hotel. Attentive staff, many amenities and the upgrade to the corned two room/two bath suite was an unexpected surprise.
Comment from Hotel Management
Jun 15, 2015 by Management Team, Hotel Management
Dear Jane and Bill, Thank you for your recent review of Fairmont Empress hotel. It is so nice to hear that you enjoyed your stay with us. I am happy that you liked the suite you were upgraded to. Thank you for your comments about our staff and amenities. I will be sure to share your review with our leadership team. I hope we will have to opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
3 out of 5
by A verified traveler from liu

It's a beautiful hotel , but needs an update

Posted Jun 8, 2015
So the rate of my room was 300+ and I need to cool down my room with fans ?! The hotel outlook was awesome , and the staff were great. But the room is so small, and with out an AC I couldn't really fall asleep becouse the room stays at 28 degree for the whole night.
Comment from Hotel Management
Jun 15, 2015 by Management Team, Hotel Management
Dear Sophia, Thank you for taking the time to write a review. I am happy to hear that you liked the hotel and our staff were wonderful. I am sorry to hear that your room was very warm and you were unable to sleep. We do have plans to install air conditioning with our upcoming renovation. I hope we will have the opportunity to welcome you back once it is complete. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Redwood Meadows, AB

Classic Grande Hotel

Posted May 31, 2015
Pros: Dinner at the Empress Dining Room was truly exceptional.
Location: Right on the harbour, near the legislature. Great walking area.
Exactly as we had hoped, excellent service at a truly classic hotel.
Comment from Hotel Management
Jun 2, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your recent review of the Fairmont Empress. It is so nice to hear that you enjoyed your stay with us. We truly appreciate receiving comments like yours. I will be sure to share your comments with our team. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Wonderful historic hotel.

Posted May 19, 2015
Pros: Location and ambience. The food, though expensive, is outstanding, the highest quality.
Cons: The wait time in the morning at the restaurant could be improved.
Location: Right in the middle of everything. Tour buses right out front can take you to see all the highlights.
On our first visit to Victoria, we wanted to have the complete experience by staying at the Empress. It is a wonderful, historic hotel right on the waterfront. We really enjoyed our stay.
Comment from Hotel Management
May 20, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your recent review of the Fairmont Empress. I am so happy to hear that you chose to stay with us for your first visit to Victoria. We have a wonderful location with many attractions, restaurants and shopping nearby. I truly appreciated receiving comments like yours and will be sure to share them with our team. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from edmonton

perfect location

Posted May 19, 2015
Pros: big rooms. the manners and friendliness displayed by all hotel staff was outstanding.
Location: . the butchart gardens is a must. fish and chips on the wharf. harbor taxis. walks.
high tea was fabulous. drinks in the bengal lounge oozes with british empire flavour.
Comment from Hotel Management
May 20, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your recent review of the Fairmont Empress. I am happy to hear you enjoyed our Afternoon Tea and Bengal Lounge. Both are great places to enjoy an afternoon. I hope you were in The Bengal Lounge when we have live music. There are some great local jazz bands that perform Thursday thru Sunday evenings. If you missed them, hopefully you can join us again on your next visit to Victoria. Warm regards, Don Fennerty General Manager