Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa Ontario

A grand old lady

Posted Dec 3, 2014
Pros: Its history
Cons: Modernization
Location: Short walking distance to downtown Victoria
Very helpful and very friendly staff. The old girl shows her age compared to the competition....no walk in showers, views limited in many rooms, etc. We had just spent 3 days at Brentwood Bay Resort and comparisons are difficult. One has fantastic views and interiors. The other has history and style (not to mention high tea). The Empress is downtown Vic, the other is more remote. Both are great, in their own way. The contrast made our stay in B.C. wonderful. Paul & Lyse Belanger
5 out of 5
Recommended
for Everyone
by A verified traveler

Pure Luxury

Posted Dec 1, 2014
Pros: The Bengal Bar and the Empress room were spectacular. Amazing food and drink.
Location: It's in the center of town right across the street from the water. You can't get a better location.
Just a grand hotel. The staff were very, very helpful. The Jazz in the Bengal Bar was incredible. An amazing place for a drink. We were there right before Christmas so the hotel was a bit crowded with tourists who were there to see all the decorated trees. We're looking forward to our next stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vacaville

Posted Nov 24, 2014
Beautiful hotel, in a beautiful city filled with lovely people.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel. Great Location.

Posted Nov 22, 2014
Pros: Excellent service.
Location: Beautiful view of the harbour and within walking distance to the BC Museum, legislative building and shopping.
We were a family with an infant, and the hotel was very accommodating. Due to the off-season, we were upgraded to a harbour view, which also provided a nice little enclave for the crib. It bears worth mentioning though, that the window was pretty tiny. Although the lack of natural light helped for the little one to nap. We enjoyed our breakfasts and afternoon tea. High chairs were provided in both the dining room and tearoom.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ambiance is Everything

Posted Nov 11, 2014
We really enjoyed our stay. Loved the room, the staff, and location. Don't stay on the 3rd floor 389-391,393,395,397 side. You're right above a food vent so you get all the smells of the cooking below. Might not be a problem if you're higher as the odour may not travel too high.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom langley, bc

Great experience

Posted Nov 2, 2014
It's the Fairmont Empress Victoria! Loved our stay. Enjoyed High Tea in the Tea Room! Tried the Bengal Lounge. Very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Minimum 50 characters. It was awesome. Excellent and attentive staff. Beautiful facilities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Elegant atmosphere

Posted Oct 24, 2014
Staying at the Empress was marvelous. We enjoyed the gold floor junior suite, but wish it had had more of a harbor view as we had reserved. Only the side window provided any view of the harbor. The majority of the windows looked onto a side street. This was the only disappointment of our stay. The gold lounge was relaxing and we enjoyed our breakfasts there daily.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Very nice and relaxing

Posted Oct 16, 2014
A mum vacation. Very nice and quiet. A great time away.
3 out of 5
by A verified traveler

Posted Oct 12, 2014
Felt for the cost there should of been more amenities .. Like free tour for guests.. Discount at restaurants or at least less expensive snack/ lunch food options on site for elderly that can't walk off very far off site..