Ratings based on 939 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Wonderful historic hotel.

Posted May 19, 2015
Pros: Location and ambience. The food, though expensive, is outstanding, the highest quality.
Cons: The wait time in the morning at the restaurant could be improved.
Location: Right in the middle of everything. Tour buses right out front can take you to see all the highlights.
On our first visit to Victoria, we wanted to have the complete experience by staying at the Empress. It is a wonderful, historic hotel right on the waterfront. We really enjoyed our stay.
Comment from Hotel Management
May 20, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your recent review of the Fairmont Empress. I am so happy to hear that you chose to stay with us for your first visit to Victoria. We have a wonderful location with many attractions, restaurants and shopping nearby. I truly appreciated receiving comments like yours and will be sure to share them with our team. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom edmonton

perfect location

Posted May 19, 2015
Pros: big rooms. the manners and friendliness displayed by all hotel staff was outstanding.
Location: . the butchart gardens is a must. fish and chips on the wharf. harbor taxis. walks.
high tea was fabulous. drinks in the bengal lounge oozes with british empire flavour.
Comment from Hotel Management
May 20, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your recent review of the Fairmont Empress. I am happy to hear you enjoyed our Afternoon Tea and Bengal Lounge. Both are great places to enjoy an afternoon. I hope you were in The Bengal Lounge when we have live music. There are some great local jazz bands that perform Thursday thru Sunday evenings. If you missed them, hopefully you can join us again on your next visit to Victoria. Warm regards, Don Fennerty General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Landmark hotel

Posted May 19, 2015
Hotel facilities and room comfort could improve. Front desk staff Be a bit more friendly.
Comment from Hotel Management
May 20, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your recent review. We are in the process of planning a hotel renovation which will see significant improvements to what we currently offer. I hope we will have the opportunity to welcome you back once it is complete. Thank you for your comments about our front desk staff. I will share your comments with our Front Office Manager who will address them with her staff. We truly appreciate receiving feedback like yours. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint Paul

The afternoon tea is priceless

Posted May 13, 2015
Beautiful classic old style grace Center of all activity in Victoria Extremely nice and helpful staff
Comment from Hotel Management
May 15, 2015 by Management Team, Hotel Management
Dear Guest, Thank you for your review of the Fairmont Empress. I am glad that you enjoyed your stay with us and found our staff to be nice and helpful. We truly do have the best location in Victoria. Very central to attractions, restaurants and shopping. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Management Team Fairmont Empress
5 out of 5
Recommended
for Everyone
by A verified traveler

Celebrating 40 Years of friendship !

Posted Apr 30, 2015
I met. A friend from high school to celebrate 40 years of friendship and our 55th birthdays ! The staff treated us like royalty , with a room upgrade and treats in our room with a kind note Staff is amazing and the property is beautiful and well maintained And ...the food is off the charts!
Comment from Hotel Management
May 4, 2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are always so happy to welcome guests who are celebrating special events like yours. Congratulations on your 40 years of friendship. I am glad you chose to celebrate with us. It is wonderful to read that our staff took such great care of you during your stay. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manitoba

Historic Hotel close to everything

Posted Apr 30, 2015
Pros: Historic. Well placed in the city. Excellent staff. very comfortable beds. Gym is small but adequate for our needs. Nice pool.
Cons: Free WiFi fro everyone would be nice (not just president club members...) . It is free to become a club member....need to give your demographics.
Excellent hotel. Did not attend high tea ($$) but this grand hotel has history and that is pretty cool. Rooms are quaint but clean. Air conditioning courtesy of an open window which I am OK with. Also close to the visitors centre which was super helpful to plan events. Prices are pretty good considering the history in this building. Five Star Whaling Adventure has an office right in Empress building next to the Willow Spa entrance. Also the miniature museum is right there. Short walk away from historic downtown - lots of great dining including "Red Fish, Blue Fish" - a diner built out of a shipping crate near the inner (heading to the cantelever bridge). Close to the bus depot and a few car rental places. Lots of walking opprtunities - go visit Fishermans Wharf
Comment from Hotel Management
May 4, 2015 by Management Team, Hotel Management
Dear Valued Guest from Manitoba, Thank you for your recent review of the Fairmont Empress. It is wonderful to hear that you thoroughly enjoyed your stay with us and your time in Victoria. It sounds like you saw a lot of Victoria while you were here. Red Fish Blue Fish is a fabulous place for lunch. I am glad you enjoyed it. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SAn Francisco

Grand hotel

Posted Apr 25, 2015
Pros: Convenience, location, atmosphere, heritage.
Cons: A little disappointed in the HIGH TEA. Standards of dress has been relaxed and took away the very British feeling.
Location: Everything was extremely convenient. Fine dinning, Museums, Shopping, water. All great
Everything was very good. There was construction going on in the front of the hotel however it was managed well. Enjoyed the Bangel Lounge Jazz group.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear valued guest from San Francisco, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay including the live jazz band we have in The Bengal Lounge. It is a great place to relax and enjoy a meal or a cocktail. Your comments are truly appreciated and will be shared. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A fine hotel, nicely run and well appointed.

Posted Apr 23, 2015
Pros: As an early riser having the pool and gym open long hours was much appreciated.
Cons: The menu in the Bengal Room was too limited.
Location: Victoria is a quaint tourist town of little interest to me but as I need to visit for business from time to time this will be the place to stay.
Very enjoyable although the long corridors, (100 rooms/floor on the floor I stay on) is a bit tediouis.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear valued guest, Thank you for taking the time to write a review. It is wonderful to hear that overall you enjoyed our hotel. I am glad that you took advantage of using our fitness centre. Having it open 24 hours a day is a real benefit to those early risers. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Charming hotel and great location

Posted Apr 23, 2015
Pros: Charming, great customer service and excellent location.
Cons: Needs upgrades to plumbing (hot water takes a long time to heat up, typical old building issues) and could use new carpet, charm makes up for it.
Location: Near restaurants, shopping and harbor.
Charming hotel located next to the harbor. We didn't need a car, it's within walking distance of most things. Definitely would stay here again.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear Tami, Thank you for your recent review of the Fairmont Empress. I am glad to hear that you enjoyed our location and the charm of our history property. With plenty of restaurants, shopping and attractions nearby we truly are a great place to stay or visit. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Old style luxury hotel

Posted Apr 22, 2015
Pros: The old style charm and history. Comfy beds, good service and food.
Cons: Room was a little hot.
Location: Great location. Walking distance to most places of interest, miniature world, museum, shops, Imax and opposite the harbour.
Had a lovely stay at The Empress Hotel, lots of character and charm especially the striking Empress Room with its amazing wood panelling. Lots of choice for breakfast and service was attentive. Afternoon tea is a definite must, lots to eat and delicious tea. Our two double-bedded room was lovely and clean and the beds very comfortable. Room service arrived quickly and with a good choice and large portions. Finished off with a great swim in the heated pool. The hotel is in a great location so you can walk to most places of interest, would definitely stay again.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear Guest, Thank you for writing a review of your recent stay with us. It is wonderful to hear that you enjoyed your time in Victoria. Thank you for your comments about our breakfast in the Empress Room and Afternoon Tea. We truly appreciate receiving feedback like yours. I will be sure to share your comments with our colleagues. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager