Ratings based on 924 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Celebrating 40 Years of friendship !

Posted Apr 30, 2015
I met. A friend from high school to celebrate 40 years of friendship and our 55th birthdays ! The staff treated us like royalty , with a room upgrade and treats in our room with a kind note Staff is amazing and the property is beautiful and well maintained And ...the food is off the charts!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manitoba

Historic Hotel close to everything

Posted Apr 30, 2015
Pros: Historic. Well placed in the city. Excellent staff. very comfortable beds. Gym is small but adequate for our needs. Nice pool.
Cons: Free WiFi fro everyone would be nice (not just president club members...) . It is free to become a club member....need to give your demographics.
Excellent hotel. Did not attend high tea ($$) but this grand hotel has history and that is pretty cool. Rooms are quaint but clean. Air conditioning courtesy of an open window which I am OK with. Also close to the visitors centre which was super helpful to plan events. Prices are pretty good considering the history in this building. Five Star Whaling Adventure has an office right in Empress building next to the Willow Spa entrance. Also the miniature museum is right there. Short walk away from historic downtown - lots of great dining including "Red Fish, Blue Fish" - a diner built out of a shipping crate near the inner (heading to the cantelever bridge). Close to the bus depot and a few car rental places. Lots of walking opprtunities - go visit Fishermans Wharf
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SAn Francisco

Grand hotel

Posted Apr 25, 2015
Pros: Convenience, location, atmosphere, heritage.
Cons: A little disappointed in the HIGH TEA. Standards of dress has been relaxed and took away the very British feeling.
Location: Everything was extremely convenient. Fine dinning, Museums, Shopping, water. All great
Everything was very good. There was construction going on in the front of the hotel however it was managed well. Enjoyed the Bangel Lounge Jazz group.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear valued guest from San Francisco, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay including the live jazz band we have in The Bengal Lounge. It is a great place to relax and enjoy a meal or a cocktail. Your comments are truly appreciated and will be shared. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A fine hotel, nicely run and well appointed.

Posted Apr 23, 2015
Pros: As an early riser having the pool and gym open long hours was much appreciated.
Cons: The menu in the Bengal Room was too limited.
Location: Victoria is a quaint tourist town of little interest to me but as I need to visit for business from time to time this will be the place to stay.
Very enjoyable although the long corridors, (100 rooms/floor on the floor I stay on) is a bit tediouis.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear valued guest, Thank you for taking the time to write a review. It is wonderful to hear that overall you enjoyed our hotel. I am glad that you took advantage of using our fitness centre. Having it open 24 hours a day is a real benefit to those early risers. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Charming hotel and great location

Posted Apr 23, 2015
Pros: Charming, great customer service and excellent location.
Cons: Needs upgrades to plumbing (hot water takes a long time to heat up, typical old building issues) and could use new carpet, charm makes up for it.
Location: Near restaurants, shopping and harbor.
Charming hotel located next to the harbor. We didn't need a car, it's within walking distance of most things. Definitely would stay here again.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear Tami, Thank you for your recent review of the Fairmont Empress. I am glad to hear that you enjoyed our location and the charm of our history property. With plenty of restaurants, shopping and attractions nearby we truly are a great place to stay or visit. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Old style luxury hotel

Posted Apr 22, 2015
Pros: The old style charm and history. Comfy beds, good service and food.
Cons: Room was a little hot.
Location: Great location. Walking distance to most places of interest, miniature world, museum, shops, Imax and opposite the harbour.
Had a lovely stay at The Empress Hotel, lots of character and charm especially the striking Empress Room with its amazing wood panelling. Lots of choice for breakfast and service was attentive. Afternoon tea is a definite must, lots to eat and delicious tea. Our two double-bedded room was lovely and clean and the beds very comfortable. Room service arrived quickly and with a good choice and large portions. Finished off with a great swim in the heated pool. The hotel is in a great location so you can walk to most places of interest, would definitely stay again.
Comment from Hotel Management
Apr 27, 2015 by Management, Hotel Management
Dear Guest, Thank you for writing a review of your recent stay with us. It is wonderful to hear that you enjoyed your time in Victoria. Thank you for your comments about our breakfast in the Empress Room and Afternoon Tea. We truly appreciate receiving feedback like yours. I will be sure to share your comments with our colleagues. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tacoma

Impressive Experience.

Posted Apr 18, 2015
Pros: Professionalism of staff.
Cons: Courtesy of other guests.
Location: Curry.
Classic spot marred somewhat by noise of ongoing renovation. Strangely, not the sound of work but of the workers that irked, i.e., shouting, radios, etc. Staff and food excellent. Worth the investment.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Guest from Tacoma, Thank you for taking the time to post a review. We truly appreciate your comments about the construction workers we have around the hotel. I will be sure to share your comments so that we may address the noise disturbances. I am very happy to see that you found our food and staff to be excellent. I will be sure to share those comments with our team. Thank you once again for writing a review. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Fantastic!!! Awesome!!! Great Location. Friendly staff
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay and found our staff to be very friendly. I will be sure to share your comments with our team. They are always so happy to hear from our guests. We look forward to welcoming you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara, mexico

Verte nice hotel but expensive

Posted Apr 11, 2015
We enjoyed a lot the english tea break! The room we stay esa small but enough assuming most of the day you are not there!
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Rocio, Thank you for writing a review. It is wonderful to hear that you enjoyed our Afternoon Tea. I am glad that you enjoyed your stay with us. I hope you had the opportunity to explore in our beautiful city. We hope to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Fantastic location and hotel, but a bit tired.

Posted Apr 11, 2015
Pros: Great location and walking distance to everything.
Cons: Rooms need to be renovated.
Location: Lots of shops, restaurants and a mall nearby.
Great hotel and location but the hotel in a little tired and the rooms need to be renovated. The staff were up to the usual Fairmont standard though.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Damian, Thank you for taking the time to write a review. We appreciate receiving your comments about the hotel and rooms. I am glad that our staff provided you with the service expected of a Fairmont Hotel. I hope we will have the opportunity to welcome you back sometime soon. Warm Regards, Don Fennerty General Manager