Ratings based on 905 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Beautiful hotel right in the heart of the city.

Posted Mar 31, 2015
Pros: Beautiful and luxurious. Great for families, excellent pool.
Cons: None.
Location: We walked to Chinatown for an excellent dinner. The Natural History Museum right across the street is not to be missed.
The staff was excellent and very helpful. The High Tea made us all feel like royalty.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Historic hotel in perfect location

Posted Mar 30, 2015
I decided to stay here for my birthday weekend, and I'm glad I did. The location is perfect; the hotel is right by the harbor, and it's also right in downtown Victoria. We were able to walk everywhere: museums, restaurants, stores, etc. The hotel has a vintage charm, which I loved. Our room was on the top floor but part of the ceiling was slanted (like in an attic), so we only had one tiny window. The decor is old but charming. There are a lot of great amenities in this hotel. There's a fitness center, indoor swimming pool and hot tub, spa, restaurants, and of course, afternoon tea!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom alberta

Wonderful stay

Posted Mar 18, 2015
We were well taken care of. Wonderful, friendly staff!
Comment from Hotel Management
Mar 20, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. It is always so nice to receive comments such as yours. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris Administrative Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of the best!

Posted Mar 15, 2015
Perfect feelings,really enjoyed!The hotel is just like a palace!I love the location- just in the center of the sights!
Comment from Hotel Management
Mar 18, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay and our hotel. We truly are in the best location with access to all the attraction, shopping and restaurants. I will be sure to share your comments with our team. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris
4 out of 5
Recommended
for Everyone
by A verified travelerfrom medicine hat alberta

Historical Experience

Posted Mar 8, 2015
Pros: Staff were helpful and professional
Cons: Better bed, more room for the price charged
Location: Grat cental location. Lots to do within walking distance
Very good but small room and bed. No water bottles in room for guests.
Comment from Hotel Management
Mar 12, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that overall you enjoyed your stay. I am sorry to hear of your disappointment with the small room and bed and lack of bottled water in the room. I will be sure to share your comments with our team. We truly appreciate receiving comments like yours so that we may improve upon our offerings. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Jocelyn Paris
5 out of 5
Recommended
for Everyone
by A verified traveler

Heart of the city

Posted Mar 3, 2015
Location: we were only a 1/2 hour drive from the Butchart gardens, which are a must see.
The hotel amenities are first rate. there is a wide selection of restaurants within the hotel. We didn't get a chance to try the poll or sauna - that's for the next visit.
Comment from Hotel Management
Mar 12, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed the amenities and restaurants we have within the hotel. The Bengal Lounge and Empress Room are fabulous dining options in Victoria. Our pool, Jacuzzi and sauna are also a great place to relax. I am sure you will enjoy them on your next visit. Thank you once again for writing a review. We look forward to welcoming you back sometime soon. Warm regards, Jocelyn Paris
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Port Townsend, WA

A memorable weekend

Posted Feb 26, 2015
Pros: Perfect location, history and good staff.
Location: You are in walking distance of transportation, museums, galleries, shopping and dining. Perfect.
We spent a lovely Valentine's Day weekend in Victoria and our stay at the Fairmont Empress could not have been better. We were centrally located, our room was very comfortable and the staff was gracious and knowledgable. They gave us good advice on restaurants and getting around town. I would stay there on any visit to Victoria.
Comment from Hotel Management
Mar 12, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay over the Valentine's Day weekend. It is wonderful to read that our staff were so courteous. I will be sure to share your comments with our team. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warmest regards, Jocelyn Paris
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatoon, Saskatchewan

Bengal Lounge was the highlight!

Posted Feb 25, 2015
Pros: The reputation of Fairmont hotels - grandeur and quality. Location. The Bengal Lounge was the highlight for me.
Cons: The guestroom itself was disappointingly worn, particularly for the room rate. One concierge was miserable, the others compensated for him generously.
Location: Nautical Nellies is an excellent casual restaurant with great seafood. Rebar Cafe great for lunch - buy their cookbook! Walks along ocean.
We spent four glorious days in Victoria. Pink blossoms on the trees, crocuses in the park and long walks beside the ocean with friends were rejuvenating for us. The Curry Bar was spectacular and the live jazz in contrast with the colonial vibe of the Bengal Lounge made for an exotic and enchanting evening. The room was spacious and the bed was comfortable, however the overall dinginess was disappointing each time we walked into the room. We expected grand, in keeping with the rest of the hotel, and met dowdy soiled upholstery and slouchy chairs, scratched furniture, and chipped paint. We heard they are renovating. We would ask to be in a renovated room next time.
Comment from Hotel Management
Mar 12, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed Victoria in full bloom. What a wonderful escape for you. It is wonderful to read that you enjoyed your time in The Bengal Lounge. I am sorry to hear of your disappointment with your room. I will be sure to share your comments with our Executive Housekeeper so that your feedback may be addressed. We truly appreciate receiving comments such as yours. I hope we will have the opportunity to welcome you back sometime soon. Warmest regards, Jocelyn Paris
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Posted Feb 24, 2015
This is not a cheap hotel by any standards, but you do get what you pay for. The staff was professional and helpful and the accommodations were superb. The food is excellent and the restaurant staff attentive, without being over-bearing.
Comment from Hotel Management
Mar 12, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear you enjoyed your stay and found our staff to be professional and helpful. Thank you for your comments about our restaurants as well. I will be sure to share your comments with our team. They are always so happy to hear from our guests. I hope we will have the opportunity to welcome you back sometime soon. Warmest Regards, Jocelyn Paris
3 out of 5
by A verified travelerfrom Seattle, WA

Pretty hotel but extra fee for everything!

Posted Feb 23, 2015
Pros: The Empress is a gorgeous landmark hotel. It's lovely inside and out and the staff were very courteous and helpful.
Cons: The hotel needs to stop charging ridiculous fees for every service (parking, Wifi, local calls, etc.) which should be included in the room price.
Location: Royal BC Museum and Parliament Buildings are across the street and the tourist shopping on Government Street is a quick walk away.
The Empress is a gorgeous landmark hotel. It's lovely inside and out and the staff were very courteous and helpful. The hotel is not an inexpensive place to stay in Victoria but the location is very convenient. However, despite paying a premium price to stay there, the hotel charges an extra fee for EVERYTHING!!! There's a fee for parking (even if you do it yourself), a fee for Wifi internet, a fee to make a local phone call, etc. Fees, fees, fees! It was really aggravating for such a nice hotel (and chain) to nickel and dime you for everything that should be included in the room price. You can walk outside the hotel and use the free downtown Wifi that Victoria provides (as does Starbucks, Tim Hortons, restaurants, etc.) but the Fairmont can't provide this service to its guests without charging $15.00/day??? Don't even get me started on the room service prices! And despite paying a premium price for our room, we were given a room with a view of the hotel loading docks and dumpsters. If you just want to experience staying at the Empress and don't mind paying fees on top of fees, then go for it. We've done it once now and won't be doing it again.
Comment from Hotel Management
Mar 12, 2015 by Jocelyn P., Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you enjoyed our hotel and the service provided by our staff. I am sorry to hear of your disappointment with the various fees you were charged. We do offer complimentary local calls and wifi to Fairmont President Club members. I am sorry this wasn't offered to you. It is a great loyalty program that has many other benefits as well. I sincerely hope we will have the opportunity to welcome you back sometime soon. Warmest regards, Jocelyn Paris