Ratings based on 711 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2014
Cons: rooms are not air conditioned
Beautiful, charming hotel located right at the heart of the Victoria inner harbor. Great service by friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the grand Canadian Pacific Hotels

Posted Jul 15, 2014
Pros: Staying at the Empress is like checking into a well maintained museum
Location: The wharf, downtown shops and Victoria's finest restaurants are all within easy walking distance
We always enjoy our stays at the Empress. Its like stepping back in time to the late 1800's early 1900's when Canadian Pacific offered first class travelers luxurious hotels, ships and trains.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel, a little on the old side.

Posted Jul 15, 2014
Pros: Location, swimming pool.
Cons: Everything is a bit old. New windows?
Location: Right by the Victoria harbor. Lot's of food/shopping/walking nearby.
Room was nice and comfortable but everything in it was a bit dated. Especially windows looked like they could use replacement. Location was perfect for a short stay in Victoria and the pool was very nice (the pool was why we chose the hotel in the first place). Our room wasn't ready when we got there and they gave us a few free drink coupons to make up for the hour wait. They charge for internet but happily removed the charge at checkout time. Most of the hotel needs renovation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love It!

Posted Jul 7, 2014
Pros: Everything
Cons: High price for parking. $30.00 per day is a bit much, and there should be alternatives.
Location: View, shopping, and day trips to explore
We have stayed at the Empress and love the ambience and service from the staff. A wonderful location with great view of the harbor.
3 out of 5
Recommended
for Everyone
by A verified traveler from Olympia WA

Historic hotel

Posted Jul 7, 2014
Pros: great central location
Cons: I think the price of the rooms is too high for the size and quality of the room.
The hotel is nice, the rooms are functional but very small. Centrally located within walking distance of the ferry terminal. Make reservations for tea in advance of arrival or there may not be seating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale, CA

Go there for the experience & history of the hotel

Posted Jul 6, 2014
Pros: Very rich history and luxurious experience. Walking distance from most activities.
Cons: Needless to say this experience comes at a price. Food is really expensive but we found really great options in walking distance.
Great location and a beautiful facility. Located right on the harbor and all the action is right outside the hotel. There is a lot of history attached to this place and it is a place to visit in itself. So if you stay there, you really be able to enjoy the location and the hotel facility itself.
5 out of 5
Recommended
for Couples
by A verified traveler

close to harbour excellent location,gorgeous hotel

Posted Jul 5, 2014
Pros: the building was gorgeous, dining room and atmosphere beautiful - expensive though. Internet in -room - staff waived charge
Cons: parking charge excessive,
great staff, upgraded room - excellent service. additional parking charges very expensive
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal Qc

Nice hotel

Posted Jul 1, 2014
I recommend it, charming, Old style with modern confort near everything Nice personnel
5 out of 5
Recommended
for Everyone
by A verified traveler

Once in a lifetime

Posted Jun 22, 2014
What a beautiful old hotel. Everything was perfect and the price we got through Expedia made the stay possible
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend getaway

Posted Jun 17, 2014
Stayed in Victoria for one night at the Fairmont. Staff were extremely friendly and helpful. Located at the harbor, the Fairmont is a great location within walking distance to major tourist activities. Would love to have stayed longer.