Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Elegant atmosphere

Posted Oct 24, 2014
Staying at the Empress was marvelous. We enjoyed the gold floor junior suite, but wish it had had more of a harbor view as we had reserved. Only the side window provided any view of the harbor. The majority of the windows looked onto a side street. This was the only disappointment of our stay. The gold lounge was relaxing and we enjoyed our breakfasts there daily.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Very nice and relaxing

Posted Oct 16, 2014
A mum vacation. Very nice and quiet. A great time away.
3 out of 5
by A verified traveler

Posted Oct 12, 2014
Felt for the cost there should of been more amenities .. Like free tour for guests.. Discount at restaurants or at least less expensive snack/ lunch food options on site for elderly that can't walk off very far off site..
4 out of 5
Recommended
for Everyone
by A verified traveler from BOZEMAN,MT

GREAT STAFF, FOOD AND AMENITIES. ROOM-VERY SMALL

Posted Oct 7, 2014
Pros: STAFF WAS VERY HELPFUL, FOOD AND DRINKS WERE REMARKABLE. THE LOCATION IS BEAUTIFUL AND IN THE MIDDLE OF EVERYTHING.
Cons: I'VE ALREADY MENTIONED THE ROOM.
Location: BEAUTIFUL. LOCATED ON THE INNER HARBOR, CLOSE TO MUSEUMS AND DOWNTOWN . TRANSPORTATION IS AVAILABLE "AT THE DOOR" OR WALK EVERYWHERE, SAFELY.
THE STAFF IS WONDERFUL. PUBLIC SPACES ARE LOVELY FOOD IS AMAZING. THE LOOK ON THE FACE OF THE YOUNG WOMAN AT RECEPTION AS SHE ASSIGNED US OUR ROOM SHOULD HAVE BEEN A "CLUE", THE ROOM (542) WAS VERY SMALL, DATED AND NEXT TO THE ICE MACHINE AND ELEVATOR. IT DID HAVE A GREAT VIEW OF THE HARBOR. WE WERE IN A HURRY TO ENJOY VICTORIA AND DIDN'T REQUEST A CHANGE...OUR MISTAKE.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Very Central Location.

Posted Oct 6, 2014
Pros: It is a very stately beautifully presented Hotel and is well worth visiting.
Cons: A bar area where you could sit and enjoy a quiet drink.
Location: Visit Butchart Gardens 10 mins by bus. Walk to Fisherman's Wharf and see the seals. Whale watching departures opposite Hotel.
Easy walking distance to shops, restaurants, Fisherman's Wharf, Museum, Chinese District and gardens etc. Tour collection point is right out front of Hotel. Whale watching tours leave from the area across from the Hotel. An excellent location and a wonderful setting.
3 out of 5
by A verified traveler from calgary ab

Great location

Posted Oct 5, 2014
Pros: Location, splendor, historic value
Cons: Front desk very condescending ESP when asked why the wifi charge " higherend hotels always charge " was the reply .. They later did not charge us
Location: Great location ..Victoria beautiful if not a bit sleepy
Room too dry hot ..bit dowdy,crowded .. Zumba class blairing at 8:00 am ??room not tidied up until after 5:00 ..too busy .. disappointng
3 out of 5
by A verified traveler from san Francisco

Outdated hotel

Posted Oct 4, 2014
The musty smell was everywhere, bathrooms were terrible
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, Missouri

All was wonderful.

Posted Oct 3, 2014
Pros: The historic beauty and attention to detail. Staff and accommodations were great!
Cons: they might need ac in the romantic attic if it was ever hot in Victoria.
Location: whale watching, Buchart gardens, museums,capitol building, National park old & growth trees, good shopping,
All was wonderful! I would recommend to anyone who wants a 5 star experience in a historic hotel. This historic hotel is beautiful, a true landmark in the gorgeous city of Victoria. The Fairmont Hotel staff are wonderful and very helpful, this is consistent to all their properties.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary,Alberta

Beautiful hotel but old and cramped washrooms

Posted Sep 30, 2014
Beautiful hotel but super old and tiny washrooms Excellent service from the staff and friendly Loved Earl our waiter from the empress dining room!
3 out of 5
by A verified traveler

Good for History Buffs - But No A/C

Posted Sep 29, 2014
Pros: Nice view of the bay.
Cons: Needs air conditioning.
Very long trek from the elevators to the hotel room.