Ratings based on 921 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

A fine hotel, nicely run and well appointed.

Posted Apr 23, 2015
Pros: As an early riser having the pool and gym open long hours was much appreciated.
Cons: The menu in the Bengal Room was too limited.
Location: Victoria is a quaint tourist town of little interest to me but as I need to visit for business from time to time this will be the place to stay.
Very enjoyable although the long corridors, (100 rooms/floor on the floor I stay on) is a bit tediouis.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Charming hotel and great location

Posted Apr 23, 2015
Pros: Charming, great customer service and excellent location.
Cons: Needs upgrades to plumbing (hot water takes a long time to heat up, typical old building issues) and could use new carpet, charm makes up for it.
Location: Near restaurants, shopping and harbor.
Charming hotel located next to the harbor. We didn't need a car, it's within walking distance of most things. Definitely would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Old style luxury hotel

Posted Apr 22, 2015
Pros: The old style charm and history. Comfy beds, good service and food.
Cons: Room was a little hot.
Location: Great location. Walking distance to most places of interest, miniature world, museum, shops, Imax and opposite the harbour.
Had a lovely stay at The Empress Hotel, lots of character and charm especially the striking Empress Room with its amazing wood panelling. Lots of choice for breakfast and service was attentive. Afternoon tea is a definite must, lots to eat and delicious tea. Our two double-bedded room was lovely and clean and the beds very comfortable. Room service arrived quickly and with a good choice and large portions. Finished off with a great swim in the heated pool. The hotel is in a great location so you can walk to most places of interest, would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tacoma

Impressive Experience.

Posted Apr 18, 2015
Pros: Professionalism of staff.
Cons: Courtesy of other guests.
Location: Curry.
Classic spot marred somewhat by noise of ongoing renovation. Strangely, not the sound of work but of the workers that irked, i.e., shouting, radios, etc. Staff and food excellent. Worth the investment.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Guest from Tacoma, Thank you for taking the time to post a review. We truly appreciate your comments about the construction workers we have around the hotel. I will be sure to share your comments so that we may address the noise disturbances. I am very happy to see that you found our food and staff to be excellent. I will be sure to share those comments with our team. Thank you once again for writing a review. I hope we will have the opportunity to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Fantastic!!! Awesome!!! Great Location. Friendly staff
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay and found our staff to be very friendly. I will be sure to share your comments with our team. They are always so happy to hear from our guests. We look forward to welcoming you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara, mexico

Verte nice hotel but expensive

Posted Apr 11, 2015
We enjoyed a lot the english tea break! The room we stay esa small but enough assuming most of the day you are not there!
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Rocio, Thank you for writing a review. It is wonderful to hear that you enjoyed our Afternoon Tea. I am glad that you enjoyed your stay with us. I hope you had the opportunity to explore in our beautiful city. We hope to welcome you back sometime soon. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta

Fantastic location and hotel, but a bit tired.

Posted Apr 11, 2015
Pros: Great location and walking distance to everything.
Cons: Rooms need to be renovated.
Location: Lots of shops, restaurants and a mall nearby.
Great hotel and location but the hotel in a little tired and the rooms need to be renovated. The staff were up to the usual Fairmont standard though.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Damian, Thank you for taking the time to write a review. We appreciate receiving your comments about the hotel and rooms. I am glad that our staff provided you with the service expected of a Fairmont Hotel. I hope we will have the opportunity to welcome you back sometime soon. Warm Regards, Don Fennerty General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lacey, WA

Charming

Posted Apr 10, 2015
Pros: The Gold Lounge was exceptional with breakfast, afternoon tea and evening Hors d'oeuvres.
Cons: I would have liked the robes in the room to be similar to the spa robes. The ones in the room were very large and heavy.
Location: The location was close to many restaurants, the BC Museum and the shuttle to Butchart Gardens was located in front of the Empress.
My husband and I stayed in one of the Gold rooms. It was a wonderful stay. We enjoyed the character of this hotel with the historical pictures and stories on the walls. The art gallery was exceptional as well. We will be visiting again this summer. I can't wait.
Comment from Hotel Management
Apr 21, 2015 by Management Team, Hotel Management
Dear Guest from Washington, Thank you for taking the time to write a review. It is wonderful to read that you enjoyed your stay in one of our Fairmont Gold Rooms. I am happy to hear that enjoyed the historical photos we have throughout the hotel. Many of them from the very early days of when the hotel first opened. We look forward to welcoming you back this summer. Warm regards, Don Fennerty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Staffs are very helpful and pleasant. The bathroom was small and the shower tiles were dirty.
Comment from Hotel Management
Apr 10, 2015 by Management Team, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. I am happy to hear that you found our staff to helpful and pleasant. I was disappointed to read of the cleanliness of your bathroom. Having clean rooms for our guest is a top priority and I am sincerely sorry for the dirty shower tiles. I will be sure to bring this to the attention of our Executive Housekeeper so that it may be addressed. I hope we will have the opportunity to welcome you back sometime soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Whidbey Island, WA, USA

Royalty!

Posted Apr 8, 2015
Pros: Very roomy suite with a marvelous high tea experience that should be on everyone's bucket list.
Cons: Construction going on at the present but will ensure decades of future satisfied customers.
Location: Near the water and across the street from the Royal Museum and Imax Theatre. Carriage rides are romantic and very informative!
We were made to feel like part of the royal family!
Comment from Hotel Management
Apr 10, 2015 by Management Team, Hotel Management
Dear Valued Guest from Whidbey Island, Thank you for taking the time to write a review. It is wonderful to hear that you enjoyed your stay with us. It is always so nice to welcome guests for one of the nearby islands in Washington State. I hope you enjoyed your time in Victoria. We look forward to welcoming you back sometime soon.