Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Good hotel

Posted Jan 3, 2015
Pros: Great comfortable beds.
Cons: A bit of wear and tear in the halls and in the suite.
Location: Location is good if you are looking to stay on the mountain. 20 minute drive to city and any decent restaurants.
Great hotel with a nice pool and hot tub in the clubhouse. The beds are very comfortable and the adjoining suite with full kitchen was a good size. Nice get away but far from any decent restaurants and from Victoria.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Hard to find anything to complain about!!

Posted Jan 3, 2015
Pros: The beds and the size of the rooms.
Cons: Bell men??
Location: Although you are close to a number of shopping areas (and thankfully a Starbucks) unless all you plan to do is golf or go for nice long walks, you wil
It's really hard to find anything wrong with this hotel especially at the great off-season rates we got. Our only concerns (although they are barely complaints) are 1) we had to check in at The Club House even though we were staying at the Hotel - bit inconvenient 2) a four star hotel with no bellmen?? There were great carts available easily but we had to schlepp our stuff ourselves. I wouldn't want to be disabled. 3) The trip up to the hotel would be awesome on a nice sunny summer day but in dark, wet rainy condition, you have to go slow. It is up a very high hill. I don't think we would have found it without GPS. If you are looking for a hotel near tourist sites in the city it'a a bit of a trip. If you're there to golf or just visit family, it's a luxury retreat. The beds were awesome. Between that and the cold mountain air, I slept better than I have in years!! Oh, and the room (or at least the one we were in) was massive - almost as big as some studio apartments. They welcome pets. And while we were there it was ver, very quiet.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Outstanding

Posted Jan 2, 2015 on Hotels.com
Bedding smells exceptionally good!
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2015 on Hotels.com
4 out of 5
Recommended
for Families
by Kelvinfrom Richmond

A nice resort

Posted Dec 30, 2014 on Hotels.com
We found the Hotel to be very comfortable. It is a good place to get away from the city. The Christmas brunch was wonderful! Food choices are very limited on Chistmas since their brunch sells out so quickly the only other choice would be room service. Definitely make sure you have your meals planned or reserved before arriving.
3 out of 5
Recommended
for Families
by sarahfrom tofino

victoria stay

Posted Dec 27, 2014 on Hotels.com
They ran out of hot water after one bath. So my daughter had a cold bath.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom essex uk

Lovely mountain air

Posted Dec 21, 2014
The only down side to our stay was the $18 a day + tax, resort fee for our 21 day stay. Which was an unexpected addition to the overall cost of our stay. This $400 charge was not an option and certainly not explained by Expedia. I did not use any of the resort facilities during our stay. I would welcome a refund via Expedia.
5 out of 5
Recommended
for Couples
by Christinefrom Seguin, Ontario

Amazing Retreat

Posted Dec 9, 2014 on Hotels.com
Nicest hotel we have stayed in. It was like being at a retreat. We felt like we were at home. Awesome room, staff, service and amenities. Will go back definitely
5 out of 5
Recommended
for Families
by A verified traveler

Great stay

Posted Dec 8, 2014 on Hotels.com
They upgraded us to a suite and it was great.