Ratings based on 885 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chilliwack BC

Close to everything we wanted to access

Posted Jul 25, 2015
Hotel is beautiful and view is great, even in partial view suite.. Rooms are spotless clean and staff are excellent...
5 out of 5
Recommended
for Everyone
by A verified traveler

Waterfront hotel with panoramic view

Posted Jul 21, 2015
Huge two bedroom suite with two bathrooms. Panoramic view of Victoria Harbor. Free parking and breakfast. Only negative was the carpet which was too old and needed replacement.
5 out of 5
Recommended
for Other
by A verified traveler from Nanaimo BC

Outstanding

Posted Jul 18, 2015
Pros: Everything! The staff, the location to everything down town, the view, the cleanliness, the complimentary breakfast.
Cons: nothing...all good
Location: pubs, restaurants, shopping all within walking distance. Waterfront walks close by.
I had booked a suite for 4 adults with a kitchen and when we all got to the hotel, we were informed that we had been upgraded to a better suite. Our reply was great and thank you. We could not envision what was to come though... a gorgeous 2 level suite, 2 living rooms, 2 fireplaces, wall to wall windows, 3 baths, one with a Jacuzzi spa tub and shower, a full kitchen and dinning area, 3 beautiful bedrooms with king beds, the terrace was the width of the entire suite. I just can't explain how gorgeous and how appreciative we all were for this opportunity and stay. We will definitely be back, but likely in the off season as we wouldn't be able to afford it otherwise and we'd have to share costs, but totally worth the it. I felt like royalty... really did...so nice. Thank you!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
We had a harbour view suite. Huge living room with dining area. Large kitchen. Nice size bedroom and bathroom. Location is excellent for harbour and downtown.
2 out of 5
Recommended
for Everyone
by A verified traveler

Frequent Visitor

Posted Jul 14, 2015
when checking in, pay attention to what hotel charges credit card. I was charged an outrageous fee of $820 on my credit card. Upon noticing 3 hours later when card was declined at another business, it took 5 trips to front desk and after previous 4 being promised it would be taken care of, on the fifth visit, I demanded they call my credit card company and fix the issue. For all my troubles, the Regent offered a measely %10 off bill. However, when checking out, they told me to deal with Expedia....very very poor customer service in my judgement.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Excellent hotel with an amazing view and location

Posted Jul 14, 2015
2 bedroom suite was very spacious and clean. Beds were quite comfy. Continental breakfast was very good. Overall, very good value for your money. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Extremely pleasant hotel

Posted Jul 13, 2015
Pros: Expedia
Cons: Everything was perfect.
We needed a 2-bedroom suite since we have 5 people. And wow did we get the treat! The 2-bedroom suite we were in was extremely spacious and clean. It has all amenities including free wifi, full line-up channels and etc. The staff was very friendly and accommodating. I would definitely go back there next time we are in Victoria!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2015
Great hotel with all the comforts of his home. Great location and within walking distance to restaurants, shopping and attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Challenges

Posted Jul 7, 2015
Pros: Location, location, location
The Victoria is a beautiful hotel ideally located on the marina in Victoria. Don't miss the breakfast where you can eat a delightful buffet while you sit looking out over the marina. When we arrived we found a problem with the room (ants) that took a little while to resolve. But throughout the ordeal the hotel staff did everything they could to address the problem and meet our needs. Ants have a way of appearing anywhere, despite all efforts to keep them out - so I don't hold the hotel accountable for their presence. And we were very pleased with the staff's efforts to make our stay enjoyable. I would absolutely stay their again and would recommend it to all.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF

Hotel staff is great!

Posted Jul 7, 2015
Pros: Room size was great with kitchen and living room. Good for long stay.
Location: Near by seaside and center of Victoria.
I left i phone charger. They find it and hold and send it back to me. I appreciate all their help.