Ratings based on 807 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nanaimo, BC

Great location

Posted Feb 17, 2015
Pros: Location and room had all you needed
Cons: Onsite bar.
Location: Right in the heart of everything
In a fantastic location on the waterfront in the heart of the action, easy to walk to everything. Room was very comfortable and had everything you needed, air conditioner was very noisy though. Missed it having a bar onsite but close to all the ones on the city, so not too much of a problem, free breakfast was good. Overall a great choice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great view of the harbor and close to everything

Posted Feb 16, 2015
We stayed for the weekend and was extremely happy with the room. We got in late and the check in person ended up upgrading us to a full view room. Rooms were very large, beds were great and the breakfast was really good food.
3 out of 5
Recommended
for Everyone
by A verified traveler

noisy traffic

Posted Jan 30, 2015
Pros: Clean,good beds, nice room layout
Cons: Sound proof windows
Nice clean hotel, close to most attractions, traffic was very noisy on the city side of the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2015
Great place to stay. Convienent location to shops and resturaunts.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Duncan

Great place

Posted Dec 28, 2014
Pros: As above
Cons: no
Location: Right downtown, Easy to get to the places we went
Great parking wonderful room breakfast was what we wanted
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bellevue, WA

Nice hotel in downtown

Posted Dec 25, 2014
I love the room and the location. Breakfast was simple but still good. The experience overall was quite nice, i like the touch such as the water bottles and ice plus the coffee brewer. Only I couldn't sleep at night due to the noise from outside. Apparently there is a restaurant/bar accross the street that open til late.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Qualicum Beach, BC

Very good hotel, great location

Posted Dec 25, 2014
Pros: The staff - everyone is helpful and very considerate. The view is extraordinary
Cons: When you have a room with a city view it can be a little noisy at night
Location: It's in the middle of all the action and quiet at the same time - shopping, restaurants, quiet walking paths along the water, etc.
We came here because my husband had medical appointments in Victoria and there were a lot of changes in our lenght of stay and the hotel personnel was so accommodating and always with a smile.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Campbell River

Home away from home

Posted Dec 13, 2014
Pros: Centrally located.. all things within walking distance, and if the weather is rainy, they provide umbrellas! The friendly feel of this hotel is great.
Cons: Parking is tricky.
Location: Theatres, resturants and shopping are all near .
Felt great just being there. Three day stay with all the comforts of home, a kitchen, dining table and large comfy bedroom.Living area was set cozy with a view. It is my to go to place when in Victoria.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver BC

Very nice hotel and in the centre of town

Posted Nov 27, 2014
Pros: We appreciated the newspaper and that they turned down the bed at night
Cons: Yes your breakfast is to be desired, you could at least have a waffle iron as some hotels that offer that service. It is a good feature to have.
Location: Everything is close by, shopping restuarants, pubs and it was in the centre of town
Staff was friendly, we got an up-grade which turned out to be a suite. Very Very nice. We would certainly stay there again. It was close to all shopping and restuarants.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Upgraded To Massive Penthouse!

Posted Nov 16, 2014 on Hotels.com
We were two couples traveling from Portland, OR to Victoria via Seattle and I booked a two bedroom suite. When we arrived I was informed that we were upgraded to a penthouse suite. It was huge! It was the size of a large condo/apartment; with two (king) bedrooms with their own baths, large fully furnished kitchen, a dining room, living room with separate television alcove, fireplace and a laundry room. The furnishings weren't all that modern but it was very comfortable. We were right over the harbor where the sea planes (which we took from Seattle) and the ferries arrived. The hotel is convenient to all the sights, walkable to Chinatown, the museum and the government building. Many good restaurants in the neighborhood, which because it's Victoria felt really safe at all hours. There was some confusion because we wanted to order room service and there was a menu in the room but when we called we were advised they no longer offered this service. The desk was very apologetic and promised to take the menu out. We called The Joint Pizza across the street and they quickly delivered really good pizza, nachos and salad. The morning we left while waiting for our flight across the street, we had coffee and breakfast at Paradiso Di Stelle, which was stellar. We can't wait to visit Victoria again and stay here.