Ratings based on 500 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Rayleigh

WILL RETURN

Posted Aug 4, 2014
Pros: Everything!
Cons: Nothing going on bar empty resturaunt empty menu limited but being so close to city centre with loads of resturaunts around no problem.
Location: St Stephens Cathedral and square shopping centre Hobsberg Palace art galleries Spanish riding school.
Brilliant hotel smack bang in the centre. Rooms very clean breakfast excellent. Would definitely go back.
Comment from Hotel Management
Aug 12, 2014 by Ambassador, Hotel Management
Dear Kath, Thank you for choosing the Ambassador Hotel Vienna and posting this fantastic feedback. We are glad that you had a wonderful stay and look forward to your return. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Couples
by A verified traveler from Telford, England

Great location in a fabulous city

Posted Jul 29, 2014
Pros: The staff and the location
Location: Spanish Riding School, Opera, Shops, Bars, restaurants, central cafe....everything really!
Right in the centre of the city. Close to so many attractions and a fantastic view from our balcony. The staff were pleasant, friendly and very helpful making us feel very much at home. Would definitely recommend the hotel as a base for exploring Vienna. It's not got a lot of facilities - pool, gym etc but with so much to see and do those things aren't really necessary.
Comment from Hotel Management
Aug 13, 2014 by Ambassador, Hotel Management
Dear Dally-B, Thank you for taking the time to write this wonderful review. We are happy to read that you had a pleasant stay and most of all that you felt "at home". We appreciate the recommendation and look forward to seeing you again. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Central Location

Posted Jul 29, 2014
We couldn't fault this hotel in any way. The staff were friendly and helpful. The rooms were spacious, clean and well equipped. The location is perfect as most of the major attractions are within walking distance. However we opted to eat out as we prefer to do this when we are taking a city break. Therefore we don't feel qualified to comment on the catering. We would certainly recommend this hotel to anyone planning a visit to Vienna.
Comment from Hotel Management
Aug 12, 2014 by Ambassador, Hotel Management
Dear Justin, Thank you for sharing your impressions on expedia. It was a pleasure having you as our guests. We sincerely hope you consider the Ambassador Hotel again when your travel plans bring you back to the area. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by A verified traveler from moscow, russia

In the heart of Vienna.

Posted Jul 21, 2014
Not the first time! Recommend for families and tourists.
Comment from Hotel Management
Jul 23, 2014 by Ambassador, Hotel Management
Dear Mikhail, Thank you for reviewing your last stay and recommending the Ambassador Hotel Vienna to other travelers. We value your loyalty and look forward to welcoming you back soon. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 7, 2014
Pros: Everything
Cons: Nothing
Location: The location was absolutely perfect. Within easy walking distance of all that is in the heart of the city.
Excellent location, beautiful hotel, quiet environment, lovely breakfast, the staff was very hospitable and helpful.
Comment from Hotel Management
Jul 11, 2014 by Ambassador, Hotel Management
Dear guest, Thank you for staying with the Ambassador Hotel Vienna. We appreciate your lovely comment and hope to see you again at our property. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by Raman from Kurdistan

Nice hotel in city centre close to all landmarks.

Posted Jun 30, 2014
Pros: Location. Services.
Cons: Availability of more TV channels.
Location: Excellent location.
Nice hotel close to city centre. We stayed in this hotel for 5 days. We managed to see all Vienna landmarks. We did not need transport. We walked to the most important shopping and restaurant areas.
Comment from Hotel Management
Jul 12, 2014 by Ambassador, Hotel Management
Dear Raman, Thank you for posting this wonderful review on Expedia. We are delighted that you enjoyed your stay at the Ambassador Hotel Vienna and look forward to welcoming you again. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by David from Surrey, UK

Great location and a most enjoyable experience!

Posted Jun 15, 2014
Pros: The room was spacious, clean and quiet (apart from the aircon!). The staff were very helpful and sorted out a problem with our sink straight away.
Cons: Include the breakfast in the room rate or reduce the price; have two small luggage stands in each double room; and give a discount for drinks.
Location: Very near St Stephens Square and local action, The Spanish Riding School and the Opera.
Room was very light and there was plenty of space for us - nice views out over the square behind the hotel.
Comment from Hotel Management
Jun 27, 2014 by Ambassador, Hotel Management
Dear David, Thank you for choosing the Ambassador Hotel Vienna and reviewing your stay. Your feedback is highly appreciated and we would like to apologize for the inconveniences with your bathroom sink. However, we are glad that those troubles got handled immediately by our staff. We look forward to having you as our guest again. Kind regards Ambassador Hotel Vienna
4 out of 5
Recommended
for Everyone
by Gary

Central hotel

Posted Jun 7, 2014
Great location. We didn't eat there. Easy transport links. Friendly people. Overall a great little break because of the city not the hotel although the hotel certainly added to the memory
Comment from Hotel Management
Jun 27, 2014 by Ambassador, Hotel Management
Dear Gary, Thank you for reviewing your stay at the Ambassador Hotel Vienna. We are sorry that we did not fully meet your expectations, but hope to get the chance to welcoming you again. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by Chris from UK.

Perfect base for a Vienna City Break

Posted Jun 1, 2014
Pros: Location, room, reasonable price for one of the top hotels in Vienna.
Cons: More British TV channels.
Location: Hofberg Palace, Stephansdom, Spanish Riding School, Belvedere palace Art Gallery, Winter Palace, Shopping, Cafe Central, Frauenbhuber Coffee House
Centrally situated on the Karstner Strasse, the Ambassdor is perfectly place to use as a launchpad for a say in Vienna. Five mins walk from the Stephansdom and the Hofberg Palace the hotel sits on one of the main shopping streets, but do not let that put you off. We had no problems with noise, in fact the hotel was a calm and tranquil oasis in the middle of a busy city. Our room was spacious with a huge bed, a big bathroom with bath and power shower. Plenty of towels, hairdryer etc. Contrary to the entry in the DK travel guide (that has this hotel listed under historic hotels) the rooms do have air-con. TV in room had channels from most countries but only had one (BBC News) for UK visitors. Hotel bar was comfortable and unlike many hotel bars, was not ridiculously expensive. Staff were helpful throughout. For a 5 star hotel this was incredible value for money! Wifi was quick, free and incredible easy to log on to.
Comment from Hotel Management
Jun 27, 2014 by Ambassador, Hotel Management
Dear Chris, Thank you for staying with the Ambassador Hotel Vienna and your fantastic feedback. The Ambassador has been a hotel for more than 100 years and it is one of the most historic buildings in Vienna. Our spacious rooms are equipped with selected antiques and offer modern technical amenities, like individually adjustable air-condition and free Wi-Fi. Thank you for mentioning these features in your review. We would be delighted to welcoming you again when your travel plans bring you back to Vienna. Kind regards Ambassador Hotel Vienna
5 out of 5
Recommended
for Everyone
by James D from Toronto, Canada

Great location!!

Posted May 21, 2014
Excellent location to explore Vienna from! Pleasant and helpful staff who really care about your stay with them. Max in the hotel bar is a gem!!
Comment from Hotel Management
Jun 27, 2014 by Ambassador, Hotel Management
Dear James, Thank you for this fantastic feedback. We are happy that our staff provided excellent service. It would be a pleasure having you as our guest again. Kind regards Ambassador Hotel Vienna