Ratings based on 46 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Jackie from England, UK
Lovely relaxed hotel with excellent servicePosted Jun 1, 2013
Thoroughly enjoyed our stay here. The staff were excellent with friendly service and the food in the restaurant was good. Possibly our only complaint was the lack of tea and coffee making facilities in the rooms. Would definitely visit again but with our travel kettle!
for Couplesby A verified traveler
Weekend in ViennaPosted Oct 30, 2012 on Hotels.com
Hotel is a beautiful old palace, nicely renovated, though the furniture could be renewed already .... friendly staff, location is a bit complicated if you hang out long and have no car. But there is public transportation nearby and there is always a taxi ....
for Everyoneby Jay from Boston, MA, USA
Horrible staffsPosted Aug 23, 2012
Location: not bad
The information desk staffs we talked to for help, particularly a white female, were not only unhelpful but very rude. The transfortation information we got from the information desk was not correct. You cannot not use your iphone and computer in the room. You must carry them to the first floor front lobby to use them. The view from the hotel was spectacular but the staffs were terrible.
Recommendedby A verified traveler
Nice quiet HotelPosted Nov 29, 2011 on Hotels.com
Hotel was very nice and very reasonable for the Vienna area. It's about 20-30 minutes from downtown but there is a bus stop right in front of the hotel that takes 10 minutes to the underground. Hotel sells 1 and 3 day bus passes. Room was very nice although a little out dated. Other than that, it was clean and quiet hotel. Would stay there again if we are ever in Vienna again.
Not Recommendedby A verified traveler from new york ny
schloss wilhelminenbergPosted Oct 23, 2011 on Hotels.com
we were excited about staying in a castle, but the condition is really shabby. no easy access to center of city took us 45 mins very expensive breakfast . pretty neighborhood but when you are in vienna for two days as a tourist you need easy access to tourist attractions. the castle is badly in need of repair
Recommendedby A verified traveler from ireland
Posted Oct 9, 2011 on Hotels.com
for Otherby A verified traveler
Hard to sleep!Posted Sep 21, 2011
Nice place but it can get rather loud. Event guests would linger on the front steps at all hours & were rather inconsiderate about those who were paying to stay/trying to sleep. The front desk staff was always helpful but the waiters were a bit unfriendly.
for Business Travelersby A verified traveler from US
MixedPosted Sep 6, 2011
The hotel was beautiful on the exterior and in a lovely, quiet area with restaurants within walking distance. The rooms were clean and nice. The service related to the rooms and arranging a taxi, etc were very good. However if there is a chance you may want to make changes with your reservations, you may not receive a refund. They would not send a change/cancellation policy prior to the reservations, and more than one party was charged for unused nights they attempted to change beforehand.
for Couplesby yann d from Montreal , Qc, Canada
Y debloisPosted May 9, 2011
nice hotel.. everything is in the history.. dont think you will have a very trendy hotel.. its not .. the hotel is historic.. otherwise the restaurant was very good.. good price also.. the location is VERY BAD if its the first time visiting Vienna.. but if you go often .. dont worry it will change you from downtown.. I recommend .. its a very nice place..
Recommendedby A verified traveler from Bratislava, Slovakia
good price, but the view is misleadingPosted Oct 6, 2010 on Hotels.com
This hotel has it's good and bad. The good: it is a really nice hotel for a good price. The bad: it is located far outside of the city. While there is a bus that runs every 15-30 min, you are looking at travel time (including both bus and metro travel) 45 min at minimum to get to the city center. The view? the hotel does have a great view, however, it is very hard to see it from it's main dining room as it was occupied with events the entire time we were there. DONT get the room with a wood view. this just means you loose all potential of getting a city view and the window is very small. i am unsure as to why the charge more for this room. Service: good and bad. the night crew was AWESOME. however, the day crew was RUDE and unhelpful. we actually forgot our toothbrush and called down to the front desk the first morning to see if they had anything to buy and the guy told us to hop on a bus for 8 stops. the night crew informed us they have some for free as a part of the service. the day crew refused to help us around, the night crew pulled up websites himself to help us figure out locations. so its a hit or miss. its a nice enough hotel for its price. i would say stay here if you dont mind the travel time to the city but if you are rushed for time, dont waste your money.