Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very pleasant 'traditional' hotel experience

Posted Jul 30, 2015
Pros: Newly renovated rooms, quiet, clean. Great breakfast and staff. Decent food available for good prices.
Cons: Internet access was a bit sketchy (network signal was fine, but there were often interruptions in accessing the ISP)
Location: Very close to Nachtmarkt, Secession, KarlsPlatz, Opera house. Close to St Stevens, Belvedere and Museum quarter.
Lovely rooms, friendly (English speaking) staff, and a great breakfast. Small criticism would be the lack of decent gym facilities (but this is true for most hotels, frankly). Location is excellent - 5 mins from Karlsplatz metro station, and 5-10 mins walk to the Opera house / Vienna centre. I stayed for a week.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Albergo molto bello e confortevole.personale gentilissimo. La colazione ottima e ricca. Il servizio ottimo. Una bella vacanza all'insegna del confort . Ottima anche la posizione dell'albergo. Metropolitana a due passi ed il centro a 10 minuti a piedi
Comment from Hotel Management
Jul 30, 2015 by marketing@hotel-kaiserhof.at, Hotel Management
Buon Giorno da Vienna thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Tri-Cities, WA, USA

Great hotel near a lot of fun sites & restaurants

Posted Jul 21, 2015
Pros: Hotel was mostly quiet at night. Staff kept fresh linen in the room. The shower supplied sufficient water at a warm temperature.
Cons: Our bed was a King that was had a huge hump in the middle and sagged on each side. Room temperature could not be locally controlled below 25 C
Location: With the subway station close by, Vienna sightseeing was just outside the front door. Shopping for nearly anything was only a subway ride away.
Upon entering the hotel the first time, the staff were very friendly and interested in making your stay memorable. Getting around the hotel was very easy. Elevators and a decorated staircase provided access to all areas. Breakfast was excellent with plenty of typical European foods as well as some traditional American items. Once outside there were many cafes and restaurants in close proximity. Vienna's subway (U-bahn) was only a 6 minute walk in either direction.
4 out of 5
Recommended
for Everyone
by A verified traveler from Berlin

Zentrales Mittelklasse-Hotel

Posted Jul 15, 2015
Pros: Sehr freundliches und hilfsbereites Servicepersonal. Sehr gutes Preis-Leistungs-Verhältnis
Location: Sehr zentral gelegen und die meisten Sehenswürdigkeiten sind fußläufig zu erreichen.
Wir haben ein paar Tage in diesem sehr zentral gelegenen Hotel in Wien verbracht. Das Personal ist überaus freundlich und hilfreich in jeder Hinsicht. Die Zimmer sind nicht sehr groß, aber geschmackvoll eingerichtet und es ist alles vorhanden was man so benötigt. Free WiFi ist ein großes Plus. Das Frühstück ist sehr reichhaltig und schmackhaft. Es gibt eine Sauna und einen kleinen Fitnessraum.
5 out of 5
Recommended
for Couples
by A verified traveler from Hertfordshire, England

Brilliant hotel, good location, every comfort.

Posted Jul 14, 2015
Pros: Everything ! It's in a very quiet location but within easy walking distance of the tube station, Opera House, Albertina Museum, Belvedere Palaces etc.
Cons: Can't think of anything.
Location: Well located in quiet street but easy access to transport.
We have just returned from a four night stay in Vienna and chose the hotel based on excellent reviews. We were not disappointed. Our room was spacious and very comfortable, great shower room, separate toilet,tea/coffee making facilities even a selection of style of pillows ! We were even provided with an umbrella which we needed on the first evening.The room TV had the Sky 1 and 2 programmes, great for us as we were able to flop and see some of the Wimbledon coverage while recuperating from sightseeing ! The breakfast was the best I've ever come across, huge selection. The staff were friendly and efficient. The hotel was kept immaculate. I genuinely couldn't fault this hotel and we were so pleased to have chosen it. There is a five minute walk to the underground station and if you are too tired to venture back in to the city centre for an evening meal the Italian restaurant on the corner of the road about 50 metres from the hotel served very good traditional Italian fare.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Schickes Hotel mit viel Stil in City nähe.

Posted Jul 1, 2015
Pros: Das Ambiente im Gesamtpaket...
Location: Wie schon oben beschrieben, Zentrumsnah. Zu Fuß ist man in angenehmen 7-10min. an der Oper/Zentrum.
Wir waren für 3 wunderbare Tage in Wien zum Kurztrip. Perfektes Hotel, super Lage, dennoch zu kurz für Wien...
4 out of 5
Recommended
for Everyone
by A verified traveler

angenehmes Hotel nahe der Innenstadt

Posted Jun 21, 2015
Pros: ein Computer mit Wlan + Drucker zum allgemeinen Gebrauch
Location: befindet sich nahe dem Karlsplatz - von dort aus sieht man den Stephansdom - man kann viele Sehenswürdigkeiten zu Fuß erkundigen
wo man als Tourist in Wien gern absteigt - ein Hotel mit Vergangenheit aber mit modernem Komfort
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in Vienna

Posted Jun 21, 2015
Amazing breakfast buffet, lots of choices and everything is fresh and delicious. Hotel is very clean and located close to the center 5-7 minutes walk from the center. Hotel staff are eager to make your stay comfortable and unforgettable!!! Will definitely stay there again.
Comment from Hotel Management
Jun 23, 2015 by marketing@hotel-kaiserhof.at, Hotel Management
Good Afternoon, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Greetings from Vienna Yours KAISERHOF Team
4 out of 5
Recommended
for Families
by A verified traveler from Miami, FL

Nice hotel, a bit of a walk from the city center

Posted Jun 17, 2015
Pros: Breakfast was good. Clean hotel.
Location: Not much. A few dining locations. You have to walk to the city center.
Krista at the front desk was so nice and helpful. Always cheerful. Gave us great recommendations for dinner. The hotel was clean and nice, but a bit far from the city center (like a 15-20mn walk) to the "entrance" of downtown (the Opera).
Comment from Hotel Management
Jun 23, 2015 by marketing@hotel-kaiserhof.at, Hotel Management
Good Afternoon, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon at the KAISERHOF Wien. Greetings from Vienna Yours KAISERHOF Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Trip 6/8/2015

Posted Jun 17, 2015
Pros: Location, room, breakfast, parking option across the hotel.
Location: Very close to Vienna's Centrum and Old Town, Ring, Hofburg
Renovated tall & spacious room in an old good looking building. A bell-boy who can help but not every time with your luggage. Quiet. Good location. Sauna available. Great breakfast included
Comment from Hotel Management
Jun 30, 2015 by marketing@hotel-kaiserhof.at, Hotel Management
Good Morning, thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again one day at the KAISERHOF Wien. Sunny greetings from Vienna Yours KAISERHOF Team