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out of 9 reviews
“Charm and location”
This hotel provides plenty of old-world charm and good access to Vienna's wonderful public transit system. It is just slightly away from the worst of the tourist congestion, and gives the visitor the feeling of being in the lived-in part of the city. Yet, everything is walkable, too.
“Very nice experience.”
The hotel has a great location. Nice and quiet, but easy to get around and walk the city.
“It is a good hotel”
It is a good hotel. Large room and quite. One minor problem is that they do not have ice machine in the hotel and coffee in the room. If you need ice, you have to go to their bar to pick it up.
“good location,splendid architecture”
verry nice stay in your hotel;waiting to meet you soon! best regards
Hotel location is great, walking into old town or walk to catch the Airport shuttle train. Hotel restaurants are very tasty and warmy. Our room is considerbly confortable.
“nice hotel, great location”
i chose this hotel based on previous stays with the same chain and due to the location. i did not want to stay right in the center of the city so as to keep a little breathing room between ourselves and the other tourists in town and to stay just by the train station. the hotel staff was very friendly and helpful and the room was always clean. and it was great to have food markets right on the same block to keep snacks and water in the room.
“Good hotel in Vienna, honest offer !”
Excellent hotel, good location ( two minutes walking to Subway and 2 metro station to downtown ), excellent and correct breakfast. Very quiet location. Reccomended !
“Satisfactory hotel with supportive employees”
In overall I was pleased to stay Mercure Grand Hotel. Staff was very helpful and kind. Wireless internet connection was working properly throughout the hotel and speed was decent. I found the room view unsatisfactory. It was looking for just a corridor and you can see the other room's window just opposite. You cannot keep your window open. Secondly, room size was not good when compared to a 4 star hotel. Nevertheless, I recommend this hotel if you have relatively good price.
My friend and I stayed for 1 night in this hotel. We booked a Classic room with two single beds. Overall, the room was cosy but much smaller than expected. We visited in July and understandably the air conditioning was cooling the room. The problem is that regardless of the settings of the air conditioning, the room was always a bit too cold for our taste. We ended up sleeping curled up in our blankets to keep ourselves warm. Another thing I didn't quite like was that although we had access to internet in the evening, when I tried to connect on the morning (before checking-out) there was an error message saying that we are not checked in. I guess the system assumes that since we were only there for one night, we should not be granted internet access upon waking up in the morning. Hours before the check-out time! Finally, at about 8am, when we were just waking up, we heard how somebody unlocked our door, opened it, and then closed it without coming in. I immediately jumped out of my bed, rushed to the door, opened it and saw a woman standig in the hallway. She apologized but didn't say anything more. I assume she was the cleaning lady. But still, this unexpected visit so early in the morning disturbed me and my friend. Overall, I would say we paid for a 4-star hotel (that indeed looks like a 4-star one) but got service as if it was 3-star at most. My advice would be: book it if you get a deal on the price, but don't spend too much on it.