Presidential Suite | Living area | 49-inch LCD TV with digital channels, TV, MP3 dock

Reviews of Hilton Vienna Park

5 out of 5
Hilton Vienna Park
Am Stadtpark 1, Vienna

Reviews

8.2

Very Good

Rating 10 - Excellent. 437 out of 1003 reviews" "
Rating 8 - Good. 334 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Funda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 11 nights in Feb 2024

6/10 Okay

Paulina

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Majd

Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing in particular
Stayed 3 nights in Feb 2024
Response from Hilton Vienna Park on Mar 2, 2024
Dear Eric,Thank you for allowing us to be your host. We are very happy that you had a pleasant stay with us. We are already looking forward to your next visit.Best regards, Hilton Vienna Park

10/10 Excellent

Hamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay we had, the staff were nice enough to accommodate us a few hours earlier. The view to the room was spectacular.
Stayed 1 night in Feb 2024
Response from Hilton Vienna Park on Feb 20, 2024
Dear Hamed,thank you very much for sharing your review on Expedia.It was our pleasure to welcome you to Vienna as our guest and we are glad to hear that you had a pleasant time with us. Your detailed feedback is much appreciated and we will use your comments to further improve our service as your host - thank you!Dear Hamed, the whole team would be happy to welcome you back for future visits to our city!Best regards and Servus, your Hilton Vienna Park Team

6/10 Okay

ingrid

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Adem, Beverly Hills

Geeat location ,Nice view ,infront of The park and CAT ,Train ,metro station ,5 min walk to Plachutta ,10 min to Figlmüller ..The only problem sometimes long line to check in and out .And revolving door is closed .When we have bags hard to get in at The Side door ..around lot of shops ,cafes ..My fav hotel in Vienna ..I will be back soon .😍
Stayed 2 nights in Jan 2024
Response from Hilton Vienna Park on Feb 3, 2024
Dear Adem,We're thrilled to hear you enjoyed your stay and appreciated the great location, view, and amenities. Your feedback is valuable to us, and we apologize for any inconvenience during check-in. We look forward to welcoming you back soon to your favorite hotel in Vienna!Best Regards,Hilton Vienna Park

6/10 Okay

Katherine

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

sazad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

gabriel, Doral

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hilton Vienna Park on Jan 14, 2024
Dear gabriel, thank you very much for staying at the Hilton Vienna Park. It is a pleasure to read that you had such a comfortable stay with us and enjoyed your time in Vienna. We would be pleased to welcome you back in our property, hopefully soon.Kind regards from Vienna, Your Hilton Vienna Park

10/10 Excellent

Lisa Claire

Stayed 5 nights in Dec 2023

6/10 Okay

oscar

Liked: Cleanliness, property conditions & facilities, room comfort
expected more , was bad for a Hilton
extremely understaffed during first of december, hotel was pretty much fully booked but still hotel couldnt manage to be well staffed. check in took around 30 minutes and it was chaos at the reception. Breakfast was a mess with too many people and confusion between staff. Room was way too hot and when window was opened it was too noisy. housekeeping staff didnt understand english.
Stayed 2 nights in Nov 2023
Response from Hilton Vienna Park on Jan 5, 2024
Dear oscar,We apologize for the challenges you faced during your stay in early December. We regret the delays during check-in, breakfast issues, room temperature concerns, and any language barriers with our housekeeping staff.Your feedback is crucial, and we'll address these issues promptly. We appreciate your understanding and hope for the chance to provide you with a better experience in the future.Best regards, Hilton Vienna Park

10/10 Excellent

Mubarak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice renovated hotel about 10 mints walk to the center where is shops,cafes,restaurants…etc.friendly professional staffs,cleanliness,good buffet breakfast,well maintained room,fast check in and check out.
Stayed 1 night in Dec 2023
Response from Hilton Vienna Park on Jan 5, 2024
Dear Mubarak, Thank you for choosing Hilton Vienna Park for your recent stay. We appreciate the time you took to share your experience with us.Your insights are valuable to our ongoing efforts to provide a great guest experience. We are glad to know that you found aspects of your stay enjoyable.We look forward to hosting you again in the future.

6/10 Okay

Yuanyuan

Liked: Cleanliness
Very good location! Super convenient. But not much service. I paid more for a city view room, but it’s on level one, no view at all. And all the office buildings can see you from their windows! So a bit disappointed on that one.
Stayed 2 nights in Dec 2023
Response from Hilton Vienna Park on Jan 5, 2024
Dear Yuanyuan, Thank you for sharing your experience with us. We're glad you found our location convenient. Apologies for any disappointment with the city view room on Level One. We'll investigate and ensure improvements.Our highest goal is the satisfaction of our guests and we will work even harder on this in the futureWe value your input and hope to welcome you back for an improved experience.Best regards, Hilton Vienna Park

10/10 Excellent

Ivica

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at in a great location.
Stayed 1 night in Dec 2023
Response from Hilton Vienna Park on Jan 5, 2024
Dear Richard, thank you very much for your nice feedback. We are truly pleased to read that your stay with us met all your expectations and you had such a pleasant time at Vienna. It will be a pleasure to share your great feedback with our entire team. Dear Richard, we are very much looking forward to your next stay at the Hilton Vienna Park.

10/10 Excellent

Marketa

Stayed 1 night in Dec 2023
Response from Hilton Vienna Park on Jan 14, 2024
Dear Marketa, thank you very much for your nice feedback. We are truly pleased to read that your stay with us met all your expectations and you had such a pleasant time at Vienna. We are looking forward to your next stay at the Hilton Vienna Park.Best regards, Your Hilton Vienna Park Team

10/10 Excellent

Maurizio, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Dec 2023

6/10 Okay

Kayla

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
A great stay while in Vienna but fell short of expectations based on the expense. We’ve stayed in hotels 1/3 of the cost that felt more luxurious and with better preparations. There was also some left over food in our mini-fridge that was missed during cleaning.
Stayed 1 night in Dec 2023
Response from Hilton Vienna Park on Jan 5, 2024
Dear Kayla, thank you so much for your review on Expedia.Your feedback is much appreciated and we will use your constructive comments to improve our service of hospitality. It would be our pleasure to welcome you back to Vienna in future and care for a wonderful time at our property.

10/10 Excellent

Sandor

Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for train tram and metro services. Easy walking to city centre and all major tourist attarctions.
Stayed 7 nights in Nov 2023
Response from Hilton Vienna Park on Jan 5, 2024
Dear Richard,thank you very much for choosing the Hilton Vienna Park for your recent trip to our city.It is a pleasure to read, that you fully enjoyed your stay with us and had a wonderful time at Vienna.We would be more than happy to welcome you back to our hotel very soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff, great location and rooms are impressive
Stayed 2 nights in Nov 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Christopher,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

6/10 Okay

Christopher

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I have stayed at this Hilton many times over the years. I travel to Vienna for business, and the hotel is very conveniently located near public transportation and the inner city. The views from many of the rooms are spectacular. There are several downsides to this Hilton, however. The staff are neither especially friendly nor efficient. The hotel management is focused on large (and lucrative) conferences, and not on individual business travelers or tourists. The breakfast offerings are good and plentiful, but the organization of the space is poor, and it difficult to navigate the buffet areas when the hotel is crowed, as it almost always is. This hotel claims to be "very ecological." That's simply not true. The recent renovations tore out almost the entire interior fabric of the building, which was hugely wasteful. The hotel also overheats its rooms in winter. The new decor is, even by large hotel chain standards, remarkably tasteless. The lobby looks like a giant American "fern bar" of the 1980s, and the "art" in the rooms and corridors is breathtakingly bad. Puzzling, too, is that the restaurant is closed for dinner on Sundays, and lunch and dinner on Mondays. For me, as a longer-term guest, this very inconvenient. This is not at all to international standards. The best thing about this hotel is its location. It couldn't be better. If the management just showed two grams of interest in ordinary travelers, the experience would be much improved.
Stayed 9 nights in Nov 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Christopher, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park

4/10 Poor

Roisin

Stayed 1 night in Nov 2023

10/10 Excellent

Aldrin James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, cleanliness, staff and service. Would recommend.
Stayed 5 nights in Nov 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Aldrin James,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

10/10 Excellent

Kingpetch, Samutprakarn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to choose
Stayed 1 night in Nov 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Kingpetch,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

10/10 Excellent

Seyed Mohammad Reza

Liked: Cleanliness, staff & service, property conditions & facilities
With a short walk, you will see many nice places, in a radius of 25 min walk. Highly recommended location, with a reasonable price.
Stayed 3 nights in Oct 2023
Response from Hilton Vienna Park on Nov 17, 2023
Dear Seyed Mohammad Reza, Thank you for sharing your positive feedback on our hotel's location. We are thrilled to hear that you enjoyed the convenient proximity to various attractions within a short walk. Providing our guests with a central and accessible location is a priority for us.We appreciate your recommendation and hope to have the pleasure of welcoming you back to Hilton Vienna Park in the future.Warm regards, your Hilton Vienna Park Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Anonymous, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park

8/10 Good

Aemilia, London

Liked: Cleanliness, property conditions & facilities
There was absolutely no acknowledgement of a Hold Expedia member and no respect of the room booked via the app. It is a shame because the hotel is nice and the staff could try to be more accommodating.
Stayed 3 nights in Oct 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear Aemilia, We are delighted to welcome you as our guest. We really appreciate your honest feedback and hope that you had a good time with us. Please be assure that we will train our team again to be able to offer you first class service during your next stay.Best regards, your Hilton Vienna Park Team

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All good except lifts had issue, wouldn’t stop at our floor 6 Force us to use stairs twice and wait 15 minutes before we knew?!? It happened on 2 days so must be known problem but ignored
Stayed 3 nights in Oct 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear John,With pleasure I read, that you have overall enjoyed your stay with us and that our services and facilities met your expectations. At the same time I would like to thank you for your feedback regarding the elevators.We are currently looking into opportunities to further improve our service. Thank you for your truly valuable feedback as this helps us to continuously review our services and to better adjust them to our guests needs.I very much hope to have the pleasure of welcoming back again soon.Warm regards, your Hilton Vienna Park Team

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy tobget to from the airport.
Stayed 3 nights in Oct 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear Anthony, thank you very much for sharing your review on Expedia.It was our pleasure to welcome you to Vienna as our guest and we are glad to hear that you had a pleasant time with us. Your feedback is much appreciated.The entire team would be happy to welcome you back for future visits to our city!Best regards, your Hilton Vienna Park Team

4/10 Poor

Susan

Traveled with partner
Disliked: Staff & service, amenities
Front desk did not answer phone when calling from room several times. Security risk when travelling alone & having an issue in room. Food ordered from hotel bar menu was missing when served 2 days in a row.
Stayed 2 nights in Oct 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear Susan, thank you very much for staying at the Hilton Vienna Park and taking the time to share your feedback. We are concerned to hear that your stay was not to your complete satisfaction. We apologize most sincerely for the inconveniences you experienced during your stay with us.We will discuss all your mentioned points with our department heads to improve our service and avoid such incidents in future.Dear Susan, we would be more than happy if you gave us a second chance to show that we can provide a first class service.Best regards, Your Hilton Vienna Park Team

4/10 Poor

ruya

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a very dirty and smelly hotel. There was no coffee machine in the room and the bar had such a loud environment that we couldnt stand one minute. Then the room cleaning was a nightmare. The guy who cleaned the room had such a body odor that we couldnt get into the room for a long time. Overall a bad experience
Stayed 2 nights in Oct 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear ruya,Thank you for letting us have an impression of your recent visit to Hilton Vienna Park.We are so sorry that we were not able to meet your expectations for this stay. We would like to assure you that the experiences you made are not the standard we are aiming at and we will use your comments to further improve our service for you.It would be our pleasure to welcome you back to Vienna in future and care for a wonderful time at our hotel. Warm regards, your Hilton Vienna Park Team

8/10 Good

KUTLU

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was assigned the wrong room type upon my check-in. Than this has been corrected.
Stayed 3 nights in Oct 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear Kutlu, thank you very much for choosing the Hilton Vienna Park for your recent trip to our city. I would like to apologize for the misunderstanding regarding the room. We will use your feedback and pass it on to the relevant department heads. We are pleased that you were still able to enjoy your time in Vienna and look forward to welcoming you again in the future.Warmest regards, Your Hilton Vienna Park Team

10/10 Excellent

elie

Stayed 3 nights in Oct 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Elie,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

8/10 Good

Ken

Stayed 2 nights in Oct 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Ken, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park,

8/10 Good

Mekhribon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Mekhribon, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park,

10/10 Excellent

GEORGE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear George,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

8/10 Good

Faina

Stayed 4 nights in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Faina, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Osama,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

10/10 Excellent

Ivica

Stayed 1 night in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Ivica,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Sep 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear Neil, thank you very much for staying at the Hilton Vienna Park. It is a pleasure to read that you had such a comfortable stay with us and enjoyed your time in Vienna. We would be pleased to welcome you back in our property, hopefully soon.Kind regards from Vienna, Your Hilton Vienna Park

8/10 Good

Ghazwan

Liked: Staff & service, property conditions & facilities
Great
Stayed 5 nights in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Ghazwan, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park

4/10 Poor

Anirban

Stayed 1 night in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Anirban, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Benjamin,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right across the street from the direct train line to the Vienna airport. Super convenient!
Stayed 1 night in Aug 2023
Response from Hilton Vienna Park on Nov 4, 2023
Dear Karen,thank you very much for sharing your review on Expedia.It was our pleasure to welcome you to Vienna as our guest and we are glad to hear that you had a pleasant time with us. Your feedback is much appreciated and we will use your comments to further improve our service as your host - thank you!Dear Karen, the entire team would be happy to welcome you back for future visits to our city!Best regards and SERVUS from the Park, your Hilton Vienna Park Team

4/10 Poor

Byeong Ik

Traveled with family
Disliked: Staff & service, property conditions & facilities
5성급 힐튼 호텔이 맞나 의심이 될 정도로 당황스럽다.
먼저 리셉션 직원 태도가 불친절을 넘어 비꼬는듯 무시하는 듯한 태도여서 당황스럽다. 20분이 넘게 리셉션이 응답을 안해서 컴플레인했더니 바빠서 그랬나보다고 비꼬듯 답한다. 그리고 룸에 생수가 없어 달라고 했더니 그냥 화장실 수돗물 마시란다. 생수 제공 안하고 화장실 수돗물 먹도록 제시하는게 호텔 정책이라고. 좀 더 친절하게 설명해 줬더라면 그나마 받아들이기 쉬웠을텐데. 며칠전 묵은 다른 비엔나 호텔은 4성급인데도 생수를 주던데. 이걸 어떻게 받아 들여야 하나 당황스러웠다. 거기다 화장실은 너무 좁아 두사람이 들어가기 어려울 정도다. 힐튼 호텔을 다시 생각하게 만들어준 경험이다.
Stayed 2 nights in Aug 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Byeoung Ik, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park,

10/10 Excellent

Genya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Genya,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,

6/10 Okay

ROBERT

Traveled with partner
Liked: Amenities
The room was reasonably well furnished- an excellent bed and pillows. The twe day lapse in cleaning the room st one point rather let things down. The room safe ceased to function after a few days, so that wasn’t ideal. We loved the provision of facecloths - a rarity in Europe. The bar being peremptorily closed off for renovations midway through our five day stay was a bit of a shocker. So overall a bit of a mixed bag. We were depa lit the facilitation of a prayer room. A chapel next perhaps? I’m
Stayed 5 nights in Aug 2023
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear Robert, Thank you for the review. We are sorry to see that your stay with us did not fully meet your expectations. We hope to have the chance to welcome you again in the future. With warm regards from Vienna and SERVUS from the Park,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel/helpful staff/good location-would stay here again
Response from Sonja Raab - Front Office Manager on Dec 5, 2023
Dear John,Thank you very much for your great review about your recent stay at the Hilton Vienna Park.It would be our utmost pleasure to welcome you back at the not too distant future.With warm regards and SERVUS from the Park,