Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy walk to attractionsnn

Posted Oct 1, 2014
Pros: Location to subway and some major attractions.
Nice hotel with all of the necessary amenities. The staff at registration should explain the ease of using subway a little better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, Ontario, Canada

Great Hotel

Posted Aug 27, 2014
Pros: Room and location
Cons: None
Location: Walking location from historic sites.
Large very clean room. Great location. Friendly staff.
Comment from Hotel Management
Sep 20, 2014 by Diana, Hotel Management
Dear valued guest, Thank you very much for writing this great review! We are delighted that we could live up to your expectations especially regarding our guest rooms, the central location and our Plaza hosts. Thank you also for your fantastic scoring! We hope to have the pleasure welcoming you back soon, Diana Boros, Executive Lounge Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Brasilia

Visiting Vienna in August

Posted Aug 24, 2014
Pros: The rooms, the location cloe to underground
Cons: wi-fi price; wi-fi not included in the room rate; the breakfast;
The hotel is very close to an underground station (few steps), so it's very easy to get around in Vienna from the hotel. The room is spacious and nicely furnished. The lobby seems to be a little aged and the breakfast could be better; this a Hilton hotel in Vienna, after all. Nice places to visit in a walking distance.
Comment from Hotel Management
Sep 2, 2014 by Diana, Hotel Management
Dear valued guest, First of all, let me thank you for your detailed review on us! We really appreciate your comments and recommendations and we are glad that we could provide a pleasant stay for you. I would also like to inform you that we forwarded your words regarding the breakfast offerings to the respective department head. Your comments are truly valuable for us as they help us to better identify and consequently meet our guests’ needs. Dear guest, thank again you for all your suggestions and notes and that you took the time to describe your experiences! We look forward welcoming you back soon, Best Regards, Diana Boros Executive Lounge Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Aug 4, 2014
Hotel newly renovated , clean, spacey rooms, v good location
Comment from Hotel Management
Sep 2, 2014 by Diana, Hotel Management
Dear valued guest, We would like to thank you for taking the time to review us. Your feedback is highly appreciated and we were thrilled to see that we could meet your expectations almost in every aspect, especially in regards of our location, furnishing and the large size of our guest rooms. We hope to see you in Hilton Vienna Plaza soon, Best regards, Diana Boros Executive Lounge Supervisor
1 out of 5
by A verified traveler

WE HAD A "DRILL SINFONY" EVERY MORNING.

Posted Jul 28, 2014
Pros: NONE
Cons: BE HONEST WITH GUESS.
Location: GOOD.
THEY HAD A REMODELATION TIME ON THE SIXTH FLOOR AND THE FRONT DESK PEOPLE DONT TELL US, WE BEEN ON THE FIFTH FLOOR. WE STANDING UP EVERY DAY WITH A NOISY MORNING AT LIST SEVEN O"CLOCK EVERY DAY, THEY DID NOT FIXING OUR COMPLAIN.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing Staff

Posted Jul 9, 2014
Pros: Clean and comfortable
Cons: Free airport transfer?
Location: 20 mins by taxi from airport at 48 Euros. Isn't cheap! Get the CAT airport train for 16 euros per person and then walk 20 mins to hotel.
Really good stay, clean and tidy, staff were lovely.
Comment from Hotel Management
Jul 15, 2014 by Diana Boros, Hotel Management
Dear valued Guest, thank you very much for taking the time to inform us about your recent stay at Hilton Vienna Plaza. With pleasure I read that you enjoyed your visit and especially appreciated the friendliness of our staff! I do hope to have the pleasure to welcome you back to our hotel in the future! Kind regards, Diana Boros Executive Lounge Supervisor
4 out of 5
Recommended
by Rob from Toronto

Decent Value, Good Location, A Few Irritants

Posted Jun 19, 2014 on Hotels.com
If you regularly stay at Hiltons you wont be too disappointed. But wont be wowed either. Room was big - especially by European standards but furnished in a very dated style which to me called the 80s to mind but it wasnt shabby so 80s brass edging and velour must have made a more recent comeback among hotel decorators :). My biggest issues were - 1. 25 Euros per night for in room internet is egregious and 2. the fitness centre was closed for renovations and to use an offsite facility was 15 Euros - which I am sure is the price as a walk-in I would pay there. OH - and the renovation activity in the hotel started at 7am which is OK for business travellers I guess but nor ideal for holidays unless they like the sound of sawzalls and drills. Apart from that location was conveniently on the "ring" and as noted the room was actually a good size
Comment from Hotel Management
Aug 30, 2014 by Diana, Hotel Management
Dear valued guest, Thank you very much for taking the time to review us on hotels.com. We highly appreciate your opinion and I would like to assure you that your comments do not stay unheard. Coming back to your feedback regarding our internet prices, please allow me to inform you, that we do offer complimentary internet in all of our public areas. Furthermore there is also a connectivity station located in our lobby where you can use our internet any time for free of charge. We truly regret that due to our final refurbishment of the fitness facilities we could not entirely meet your expectations. The offered Holmes Place ticket allows you to use one of the largest fitness facilities in Vienna with 5 floors on 4000 m2, offering a wide range of fitness and wellness programs including sauna, steam bath, Jacuzzi and a 20 m long pool. Dear guest, thank you also for mentioning the early noise disturbance. It is not permitted to start with disturbing construction works before 9 o´clock. We informed the respective companies again about this observation. However, we were pleased to read your positive comments regarding the large size of our rooms and the location of the hotel. We very much look forward to welcoming you back! Sincerely, Diana Boros Executive Lounge Supervisor
2 out of 5
by Sue from Philadelphia

Not Ready for Guests -- Still Under Construction

Posted Jun 17, 2014
Pros: Central location
Cons: Construction noise
Location: Within walking distance of University of Vienna, Rathaus, Parliament, etc. Vienna is a very walkable city and this hotel is right on the main ring.
I have stayed at this hotel at least 5 times before and this was, by far, my worst experience. It was also uncharacteristic of my previous experience. According to the hotel website, they just completed a complete renovation. The truth is that the renovation is ongoing while guests are in the hotel. If you want a clean, comfortable, QUIET room in Vienna, this is NOT the place for you. The construction noise begins promptly at 7:30 AM and continues unabated until 5-6 PM. The sound of hammering and sawing is so loud that a mere pillow over the head is not sufficient to drown out the noise. And forget about going back to the room in the afternoon for a quick nap or rest. I complained about the noise repeatedly and the staff, while sympathetic, were unable to correct the problem. They did apologize and provide a few niceties (free breakfast, a bottle of water, some cake) but that seems meager compared to the price of the room and the ongoing inconvenience. I hope to stay at this hotel in the future since it is centrally located; however, this hotel is currently not ready for guests and should not be open.
Comment from Hotel Management
Jul 1, 2014 by Diana Boros, Hotel Management
Dear valued guest, herewith I would like to thank you for sharing your experiences regarding your last stay at Hilton Vienna Plaza. The opinion of our returning guests is very important for us and we take all your comments seriously. First of all, we truly regret that your stay unfortunately did not entirely fulfill your expectations this time. We understand your disappointment and we sincerely apologize for the inconvenience caused. However, we are glad that you were always satisfied with our service and the location. We also hope that the rest of your stay was enjoyable. We very much look forward to welcoming you back after the final reopening in October, Sincerely, Diana Boros Executive Lounge Supervisor
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs the rooms modernising

Posted Jan 6, 2014
Rooms are dated
Comment from Hotel Management
Aug 2, 2014 by Diana Boros, Hotel Management
Dear guest, Thank you for your comment. We are happy to announce that we are already in a process of a total refurbishment. We truly hope that everything else was according to your expectations and you enjoyed your stay with us. We very much look for welcoming you back in the newly renovated Hilton Vienna plaza, Sincerely, Diana Boros Executive Lounge Supervisor
4 out of 5
Recommended
for Families
by A verified traveler

Clean Hotel

Posted Jan 5, 2014 on Hotels.com
Location is OK, close to a metro station and a 10 min walk to the old city center