Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Great location, very helpful staff and great hotel

Posted Jan 25, 2015
Pros: Location, Breakfast, Cleanliness, Comfortable bed.
Location: Within walking distance to main underground station, shopping area's and historical attractions.
The hotel was within walking distance of most major attractions within the city. The breakfast buffet was fresh and well stocked. Hotel staff could not have been any more helpful. We would recommend this hotel to anybody visiting Vienna.
4 out of 5
Recommended
for Everyone
by A verified traveler

Consigliato!

Posted Jan 24, 2015
A due passi dal centro, camere silenziose. Ottima pulizia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom italia

Ottimo hotel a due passi dal centro e dalla metro

Posted Jan 6, 2015
Pros: Spazi, colazione ottima
Cons: Pulizia
Ottima. Servizio e gentilizza, eccellente la colazione
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Napoli

Non è tutto oro... quello che luccica

Posted Dec 10, 2014
Hotel che non rispecchia complessivamente le 5 stelle,ambiente(Hall,reception ecc..)un po' freddino e deludente (nonostante il design pubblicizzato)personale reception molte volte assente e non dialogante...(le valigie e i bagagli bisogna portarli da sè...(nessuno si presta al bisogno...) ,camere almeno quelle lato strada alquanto rumorose(vedi continuo passaggio tram),bagno vasca-doccia scomoda per persone con leve(gambe) corte , accessori bagno da stile retrò non funzionali, con biancheria vecchiotta.In compenso struttura situata a pochi metri da Karls Platz,con metrò e trasporti pubblici vicissimi ,il centro città è a pochissimi passi.Il massimo in camera è la dotazione di computer di ultissima generazione con connessione free(forse quì le 5 stelle ci sono).Tutto sommato la permanenza è stata piacevole ma parafrasando una canzone Italia" si può dare di più anzi molto di più"
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel walking distance of centre of city

Posted Dec 7, 2014
Pros: Great bathrooms, MAC computer in room, good size room
Cons: More pillows
Location: Walking distance of city centre
Staff very attentive, really nice rooms, great location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Warwick England

Good location

Posted Dec 5, 2014
Pros: Breakfast and positioning
Cons: Needs coffee/tea facilities in room
Location: Close to Vienna Opera House, Hofburg palace and Belvedere estate
Friendly staff very helpful, Busy Hotel with Business Guests, Tourists and corporate events co-existing, clean and tidy rooms and public areas.
4 out of 5
Recommended
for Business Travelers
by Stefan

This traveler left a rating score only Posted Nov 25, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel. 3 1/2 stars ok, definitely not a 5!

Posted Nov 25, 2014
Old facilities, VERY dull hotel lobby, no elevator access to every room. The room service was overall ok, however not excellent. We had to ask for hair conditioner every day as they would not leave it in the room. We had bathrobes in the room, however no slippers. WiFi coverage in the rooms is spotty and the signal weak. There is a small gym in the hotel with a treadmill and a couple of other machines. We opted to have breakfast daily at the hotel and the selection and quality of food was great. The hotel location is good, it is in 10 minute walking distance to the Vienna Opera. Most of the hotel staff is pleasant and very helpful. A couple of people in the restaurant could be more helpful to customers. Overall this is at most a 3 1/2 star hotel. It is definitely not a 5 star hotel, do not stay here if you expect to get the facilities and service of a 4 or 5 star hotel.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Guildford

Classy hotel

Posted Nov 20, 2014
Pros: good level of comfort, lovely bathroom, and comfy bed
Cons: Coffee making facilities in the room
Location: well positioned for transport links, not far from tube and tram. easy walk to may sites around the city
We spent 3 nights here for a break and to visit the sites of Vienna. the room was comfortable with good facilities.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, On Canada

Great location!

Posted Nov 16, 2014
Pros: Nice clean room. Comfortable bed and great pillows. Staff very friendly.
Cons: Room was very hot and AC didn't work and wifi signal was very poor. Really need to fix both.
Location: Close to subway and many attractions. Great little breakfast place nearby called The Breakfast Club
Loved the location of the hotel and staff were very friendly with directions, recommendations, etc