Courtyard

Reviews of Hahn Hotel Vienna City

3 out of 5
Hahn Hotel Vienna City
Mautner Markhof-Gasse 72, Vienna, Vienna

Reviews

8.0

Very Good

Rating 10 - Excellent. 31 out of 100 reviews" "
Rating 8 - Good. 46 out of 100 reviews" "
Rating 6 - Okay. 15 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 6 out of 100 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Karen, Windermere

Stayed 1 night in Dec 2023

10/10 Excellent

Roman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to my needs in Wien.
Stayed 1 night in Dec 2023

4/10 Poor

Nicole

Liked: Cleanliness
Disliked: Staff & service, room comfort
Difficult check in / room missing basic provisions
Very difficult check in, as I had no wifi or data to contact for the code (no evening recption) would have been good to send code with confirmation. Had to walk two blocks to a pizza shop to have them call and try and explain we needed the code. They told us to go back to hotel and call from there, again I had to explain my Canadian cell cannot call in Europe. Upon entry to our room, there was but 1 pillow and 1 twin blanket for 2 twin beds. When we messaged (using the hotel wifi) to complain they asked if we could share? 2 people 1 pillow and blanket??? Ultimately we were directed to a key for another room where we were able to grab another pillow and blanket. All od this made for a rather frustrating experience. Rooms were basic and dated, but I will say very clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Jana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and tidy. Receptionist was nice and helpful.
Stayed 2 nights in Oct 2022

2/10 Terrible

Viktoriya

Disliked: Staff & service
There was no anyone on reception, they promised to be in 1 min, but nobody came. When we re-call again in 20 mins - they wanted my credit card information first and then did not pick uo phone. No refund! Be careful, it look like scam!
Stayed 1 night in Jun 2022

10/10 Excellent

Lavatior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connected to wifi, no internet.
Everything was good except the wifi. They had an engineer come and claim it was okay. But that was only on the ground floor. I was on the third floor and could not get any internet access.
Stayed 1 night in Jul 2021

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, cosy.
Stayed 4 nights in Jul 2019

6/10 Okay

Vincent

Liked: Cleanliness, property conditions & facilities, room comfort
Visiting Vienna
A comfortable room in light industrial safe area close to subway and even though some distance from centre of Viena it was easy travel with vienne transit pass
Stayed 3 nights in Oct 2018
Response from Kristina on Oct 17, 2018
Dear Vincent! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Colin, Cambridgeshire, England

Liked: Cleanliness, staff & service
Basic hotel for stay near Vienna or for airport
The hotel has a hostel feel to it. Our room was basic but functional. The dinning room is good and they serve a very good breakfast
Stayed 1 night in Aug 2017
Response from Kristina on Dec 19, 2017
Dear Colin! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service
Decent no-frills / budget hotel
PROS: Low price Good location, more or less half way between the airport and the city centre. The metro station was very close (~5 min walking). Secure parking. Well organised check-in, key collection and drop off at night time. Reasonably clean. CONS Poor air conditioning, even if objectively it was probably the hottest night of the year.
Stayed 1 night in Aug 2017
Dear Fabrizio! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Decent hotel, industrial area
Stayed 1 night in Jul 2017
Dear guest! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget friendly hotel.
The hotel was great. The room sizes were great. They did have wifi but it wasn't very strong. Knowing the hotel was located outside of the city. It was still close to bars/ shopping and also by the subway stations. Would definitely stay again.
Dear Sara! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

6/10 Okay

Erick, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Cuddly cove
Pros: friendly, quaint, very clean, quiet. Cons: no private shower, weak air conditioning, very limited registration hours.
Dear Erick! Thank you for your stay and your feedback! The Reception has open-hours, but our guest can ckec-in and check-out without the reception. If our guesst need something when the reception is closed, they can call us anytime and we do our best to help them.We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

6/10 Okay

travel bob, montreal

Disliked: Property conditions & facilities
Far out or the way
Check-in is VERY limited in Time. Forget it outside daytime week days.Ask for wake-up call for early flight.......never came .room was OK. 5min. Walk from Subway, but far out of Town. Wi-fi.
Response from Kristina on Dec 17, 2017
Dear Bob! Thank you for your stay and your feedback! The check-in is not limited, just the reception-open-hours. But when the reception is close, youcan check-in with a code. We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

2/10 Terrible

Verified traveler

Disliked: Staff & service
Suspect they don't respect reservations.
Booked 2 non-cancellable rooms from Hotel Hahn via hotels.com. Day before my stay I was woken up by a call from hotel that my creed card does not work and I must supply another card or card from my friend, otherwise they cancel the rooms. We verified that the card number was correct. I told that the card worked, it worked also during the booking and asked to hold my reservation. There was an e-mail also saying that if I don't supply another card number by mid-day ( I read that at 11:00 ) they cancel my reservations. Another disturbing phone call from hotel at 14:00 on same topic, but with added pressure and insults: "we don't believe you, let's see tomorrow if you come". On arrival, they said that they have full hotel ( that is true, all hotels in Vienna were full ). My rooms had been kept to me. Needed to pay extra breakfast, 12€ and parking 10€. I can only conclude that Hotel Hahn tried to change customers to get more money from the double rooms that they had reserved for me and my friend ( I reserved 2 singles ). My card still works well - now is 2 days staying in Hotel Hahn. I can only suspect greed. I will avoid this hotel in the future.
Dear guest! Thank you for your stay and your honest feedback! We would like to excuse for the inconveniences you had, but this is the common way for reservations. The credit card works like guarantuee. We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

6/10 Okay

Stefan, bucharest

Liked: Cleanliness
not so good hotel for the money
It was winter and it was very cold we needed to insist to the hotel owner to give us an electric heater as the central heating was on only 2-3 hours/day even if outside were -2 -6 degrees Celsius.
Dear Stefan! Thank you for your stay and your honest feedback! We would like to excuse for the inconveniences! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear guest! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leider haben wir durch eine interne Umbuchung ein falsches Zimmer erhalten. Dieser "Fehler" wurde jedoch schnell behoben. Sonst ist es ein nettes Hotel. Positiv: es steht ein Getränkeautomat zur Verfügung und ist sehr gut mit den öffentlichen Verkehrsmitteln erreichbar. Negativ: keine Schlüsselbox beim Auschecken.
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Business traveler
Liked: Cleanliness
Ok mit Einschränkung
Ist noch eine halbe Baustelle im Garagenbereich und Treppenhaus, Garageneinfahrt sehr steil, nicht für tiefergelegte Autos geeignet. Die Dusche befindet sich im Zimmer. Nachdem ich die Rechnung inklusive Frühstück beim Auschecken um 7:00 bezahlt habe, stellte sich heraus, dass das Frühstück erst um 8:00 an Feiertagen serviert wird. Da ich um 9:00 das Boarding am Flughafen hatte, war es mir nicht möglich, bis 8:00 zu warten um zu frühstücken. Leider wurde mir auf meinen Hinweis weder ein Kaffee noch eine Rückerstattung des soeben bezahlten Frühstückpreises angeboten. Schade. Aber wie die Frau an der Rezeption sagte: es steht doch überall, dass feiertags das Frühstück erst ab 8:00 serviert wird. Ich hätte wohl besser irgendwo einen Aushang durchgelesen bevor ich bezahle. Mein Fehler.
Stayed 1 night in Dec 2023

10/10 Excellent

Amir Hossein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war super eingerichtet. Super Aufenthalt gehabt, zum weiterempfehlen.

10/10 Excellent

raffaele

Stayed 2 nights in Oct 2022

10/10 Excellent

giuliano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flott opphold
Flott hotell i et område hvor det er enkelt å komme seg rundt til alle deler av byen, anbefales og vil komme igjen!
Stayed 4 nights in Jul 2022

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verlängertes Wochenende in Wien
Hotel liegt in einer ruhigen Umgebung. Alles hat perfekt geklappt (Schlüssel im Safe deponiert, gutes Frühstück, etc). Busstation ist eine Minute, U-Bahn 5 Minuten vom Hotel entfernt.
Stayed 3 nights in Jul 2022

6/10 Okay

Peter

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Hotel ohne Service in guter Lager
Hotel ohne Service und Personal, teilweise noch im Umbau, Zimmer groß und in Ordnung nur Teppich teilweise verschmutzt, Ruhig und gute Lage (U-Bahn und S-Bahn nähe), Parkplatz an Straße (am WE kostenlos!)
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

6/10 Okay

ilke

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Tero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Erstaunlich großes Zimmer. Der Schlüsel empfang war sehr einfach und umgangständlich.
Stayed 2 nights in May 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
einfache Ausstattung, aber perfekt für eine Nacht, trotz gegenüberliegender Baustelle Nachts ruhig
Stayed 1 night in May 2019

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si può fare
Anche se fuori dal centro è ben collegato. La reception è aperta solo fino alle 20 e fino alle 13 dei giorni festivi. Colazione non inclusa ma 11 euro è un po troppo. Tuttavia vi sono ottime alternative, per la colazione, nei dintorni. Pulizia nei limiti. Il soggiorno è stato comunque confortevole.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019

4/10 Poor

Frank

Disliked: Staff & service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aankomst en opslag bagage bij late aankomst en vertrek zeer flexibel
Stayed 3 nights in Feb 2019
Response from Edit on Feb 19, 2019
Thank you for your kind feedback, we hope you enjoy your stay in Vienna. Brgds Edit Schubert

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
L'albergo è accogliente,ottimo servizio e colazione.Peccato che ci fossero dei lavori all'esterno con impalcature,ma nessun rumore.La zona è servitissima da autobus,metro e tram.Ottimo anche per un giretto in zona con locali veramente accoglienti.
Stayed 3 nights in Jan 2019
Response from Kristina on Jan 16, 2019
Dear guest! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

6/10 Okay

Verified traveler

Posto giusto per visitare Vienna. A 5 min. dalla fermata della metro.
Stayed 3 nights in Dec 2018
Response from Kristina on Jan 16, 2019
Dear guest! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

10/10 Excellent

Tero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Kristina on Jan 16, 2019
Dear Tero! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für DEN Preis - absulut empfehlenswert!
Super Preis-Leistungsverhältnis ...
Stayed 1 night in Dec 2018
Response from Kristina on Jan 18, 2019
Lieber Rainer! Vielen Dank für Ihren Besuch und Feedback! Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Kristina, Assistenz Hotelmanagement

8/10 Good

Verified traveler

.
Stayed 3 nights in Nov 2018
Response from Kristina on Jan 16, 2019
Dear guest! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Verified traveler

Das Hotel ist sehr sauber, die Zimmer sind groß, Frühstücksbuffett ist gut und ausreichend. U-Bahn Station in der Nähe. Änderungsvorschlag: Mehr Kleiderhaken (3 Stk. für 3 Personen) ist zu wenig. Eine Gardarobe wäre hilfreich, es gibt keine Möglichkeit Jacken..., aufzuhängen.
Stayed 3 nights in Nov 2018
Response from Kristina on Jan 18, 2019
Lieber Gast! Vielen Dank für Ihren Besuch und Feedback! Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Kristina, Assistenz Hotelmanagement

8/10 Good

Francesca

L'hotel è carino e la posizione è ottima. Unica pecca durante il weekend la reception è aperta fino alle 13 (nn le 14 come indica hotels.com) e se questo nn è un problema per il check in perchè la chiave la si può prendere in una cassetta di sicurezza tramite un codice che ti inviano per mail, risulta essere un problema per il deposito bagagli al check out se nn si va subito in aeroporto. Noi abbiamo dovuto prenotare un deposito bagagli in centro. La receptionist ha detto che hanno a disposizione 3 chiavi ma già le avevano date tutte ad altri ospiti
Stayed 1 night in Nov 2018
Response from Kristina on Jan 16, 2019
Dear Francesca! Thank you for your stay and your feedback! We hope we can welcome you again! Yours sincerely, Kristina, assistant hotelmanagement

8/10 Good

Dawid

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.nettes Hotel, ideal für einen Städtetrip Frühstück ausreichend.
Stayed 2 nights in Oct 2018