Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Bellissimo albergo a 2 passi dal centro

Posted Jan 21, 2015
Albergo lussuoso io avevo una junior suite ben arredata stile art deco' molto spaziosa con un bel bagno in marmo doppio lavandino vasca e doccia Il personale dell'albergo e' molto gentile e svelto nel venire incontro alle esigenze Il bar dell'albergo e molto bello con personale gentilissimo e un ottimo pianista ad un coda il pomeriggio e la sera Per gli interessati, l'uscita del bar sul retro dell'albergo sta' proprio di fronte alla casa del boesendorfer (che e' un pianoforte)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom roma

centrale, curatissimo,semplicemente splendido.

Posted Jan 20, 2015
hotel perfetto che rispecchia pienamente lo splendore di vienna
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, co

Excelent hotel

Posted Jan 11, 2015
Pros: Size of rooms
Cons: Everything excelent
Location: The location is ok
Excelent rooms and confortable facilities also the room service is excelent we ate in our rooms various times and always the food was superb, the maids do a great job cleaning the rooms
5 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

nice old world charm hotel with great location

Posted Jan 7, 2015
Pros: Cleanliness and even the bathroom floor is heated, great attention to details with marble and crystal everywhere .
Cons: Coffee/tea maker in room will be nice.
Location: Walking distance to opera house and main shopping streets with lots of cafes and restaurants.
Very clean and good service. Just no coffee maker and no hot water available in room . Luckily Maccafe is one minute away and coffee and deserts are better than those in US.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom g

Excellent overall experience

Posted Jan 2, 2015
Beautiful hotel, great location. Concierge (Orlando) delivers the goods--for us that meant, among other things, 6th-row opera tickets at the state opera on the saturday after Christmas, purchased day of. All staff excellent. Beautiful rooms, and we weren't even in the fanciest. On occasion they needed a little judging to get stuff (ice, shoe shine) taken care of. Overall very courteous, dignified staff and beautiful setting.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Heiden AR

Eines der ganz berühmten Hotels in Wien

Posted Dec 29, 2014
Pros: Die Lage, der perfekte Service, die Ausstattung des Zimmers
Cons: Kritik zu üben, fällt uns hier schwer!
Location: Das Hotel liegt an der Ringstrasse im Stadtzentrum von Wien; alle berühmten Örtlichkeiten lassen sich bequem zu Fuss erreichen.
Hotel Imperial Wien - das ist Musik in den Ohren jedes Menschen auf Reisen. Wir waren für vier Nächte Gäste dieses wohl weltberühmten, hervorragenden Hotels. Hier fehlt es an nichts. Es beginnt schon an der Rezeption, wo wir sehr freundlich empfangen wurden, setzt sich bei der jungen Dame, die uns zum Zimmer geleitet hat, fort und endet beim perfekten Zimmerservice mit täglich kleinen Überraschungen noch lange nicht. Die Ausstattung unseres Zimmers war sehr gediegen, die Allgemeinräume des Hotels muss man gesehen haben. Die Lage an der Ringstrasse, somit im direkten Stadtzentrum, ist schlichtweg grossartig: Oper, Karlskirche und der Stepahnsdom sind in wenigen Gehminuten erreichbar.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom england

Lovely hotel with very friendly and helpful staff.

Posted Dec 20, 2014
We came to Vienna to see the Christmas markets. The hotel was perfectly situated in the city and close to transport. The staff were so very kind and helpful and the hotel was beautiful, and had everything we needed!! We had a wonderful stay and would certainly return!!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Stockholm

Lyxhotell i city

Posted Dec 19, 2014
Pros: Sköna sängar och underbara laken.
Cons: se ovan
Location: Läget är bra. Nära Kärntner strasse som är det absoluta centrum.
Hotellet har historia och lyxen känns i dess utformning. Dock kändes restaurangen inte så inbjudande ( för modernt designad för resten av hotellet) så där åt vi inte. Lobbybaren behöver mer textiler för att kännas ombonad och pianisten spelade för 2kraftigt skrikigt". Med dämpande textiler hade det troligen blivit bättre. Frukost Ok men utan det där lilla extra som man kanske förväntade sig av just det hotellet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arcachon, France

Hotel magnifique, idéalement situé

Posted Dec 17, 2014
J'ai adoré tout ce séjour dans cet hôtel magnifique, le personnel très professionnel et irréprochable, toujours disponible, magnifique établissement, chambre Deluxe très confortable. je reviendrai et je recommanderai cet établissement.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york city

Posted Dec 16, 2014
Beautiful hotel with impeccable service. I love a place that upgrades you without even being asked. Bar was really nice. They also had a cute kids story hour around the Christmas tree, which looked adorable. Location can't be beat. Only weak link is the cafe and room service. Cafe staff was not attentive-- Waited for a menu, staff nowhere to be found when we needed the check. Room service food (both dinner and breakfast) was sub-par, and they got my order wrong.