Reception

Reviews of Hotel MOTTO

4 out of 5
Hotel MOTTO
Mariahilfer Strasse 71A, Eingang: Schadekgasse 20, Vienna, Vienna

Reviews

9.6

Exceptional

Rating 10 - Excellent. 308 out of 365 reviews" "
Rating 8 - Good. 43 out of 365 reviews" "
Rating 6 - Okay. 7 out of 365 reviews" "
Rating 4 - Poor. 4 out of 365 reviews" "
Rating 2 - Terrible. 3 out of 365 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

sharon, Woodford Green Essex

Traveled with partner
Great style, friendly helpful staff, really clean. A/C wasn’t great, the room was too hot but it didn’t spoil our stay - would definitely return
Stayed 3 nights in Apr 2024
Response from Stefanie and the Hotel MOTTO team on Apr 8, 2024
Dear Sharon,Thank you for your feedback! We are glad to hear that you enjoyed our hotel's style, friendly team and cleanliness. e apologize for any inconvenience caused by the A/C not working properly in your room. We were still in winter mode, but we now activated the A/C as the summer was back very early.We appreciate your understanding and would love to welcome you back for another stay in the future.Best regards,

10/10 Excellent

CHEN HAN

Stayed 4 nights in Mar 2024
Response from Stefanie and the Hotel MOTTO team on Apr 23, 2024
Dear Chen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

Stan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with hospitable staff and a great restaurant
Stayed 3 nights in Mar 2024
Response from Stefanie and the Hotel MOTTO team on Apr 2, 2024
Dear Stan,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and found our staff to be hospitable. We take pride in providing excellent service to our guests. We are also glad to hear that you enjoyed dining at our restaurant CHEZ BERNARD.We hope to welcome you back again soon!Best regards,

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Loved the location and loved my room! The hotel is easily accessible to the nearby train station. Walkable to shopping areas, restaurants and museums. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Stefanie and the Hotel MOTTO team on Mar 11, 2024
Dear Abigail,Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay with us and found our location convenient.We strive to provide a comfortable and enjoyable experience for all of our guests, and we are delighted to hear that we met your expectations. We appreciate your recommendation and hope to welcome you back again soon!Best regards,

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here - we loved the decor, the hotel is very conveniently located, staff were very helpful. We would also highly recommend the bar upstairs!
Stayed 3 nights in Feb 2024
Response from Stefanie and the Hotel MOTTO team on Feb 26, 2024
Dear Jay,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us and appreciated the decor, convenient location, and helpful staff. We are glad you also enjoyed our bar upstairs. We hope to welcome you back again soon!Best regards,

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely stunning, in a great location, the staff are knowledgeable and friendly. Wouldn’t hesitate to book again.
Stayed 3 nights in Feb 2024
Response from Stefanie and the Hotel MOTTO team on Feb 19, 2024
Dear Katie,Thank you for your glowing review! We are thrilled to hear that you found our hotel stunning and in a great location. Our team works hard to provide knowledgeable and friendly service, so we are delighted to hear that you had a positive experience. We would love to welcome you back for another stay in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

Caroline

Stayed 2 nights in Dec 2022
Response from Stefanie and the Hotel MOTTO team on Mar 21, 2024
Dear Caroline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boutique hotel, absolutely stunning decor. Spotlessly clean and every staff member extremely helpful. Right next to U3 entrance but we walked pretty much everywhere. Bakery had the best almond croissant I’ve tasted and chez Bernard was also delicious, the nicest meal we ate all week and the cocktails were pretty good too. Emailed before hand to arrange transport from airport and this was sorted with no problem. Highly recommend
Stayed 4 nights in Dec 2023
Response from Stefanie and the Hotel MOTTO team on Jan 25, 2024
Dear Rebecca,Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay at our with us and that you found the decor stunning and the staff extremely helpful.We are also glad to hear that you were able to explore the area on foot and enjoyed some delicious treats from the bakery MOTTO Brot and visit our restaurant Chez Bernard.We are pleased that our airport transport arrangement worked out smoothly for you.Thank you for recommending us, we hope to welcome you back again in the future!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super chic, Parisian-inspired art deco design. Comfortable, clean, close to transport and shopping, and to the museum district. In-house restaurant which provides breakfast, lunch and dinner for guests is fabulous with great views and excellent service but is $$$. Aside from pricier food/drink costs, it is an great base for a Vienna visit.
Stayed 3 nights in Jan 2024
Response from Stefanie and the Hotel MOTTO team on Jan 22, 2024
Dear Julie,Thank you for your wonderful review!We are thrilled to hear that you enjoyed our Parisian-inspired art deco design and found our hotel to be comfortable, clean, and conveniently located near transportation, shopping, and the museum district.We are also delighted that you had a great experience at our restaurant Chez Bernard and appreciated the excellent service and views. We hope to welcome you back as a base for your next Vienna visit!

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good hotel. Excellent service. Well designed rooms.
Stayed 3 nights in Jan 2024
Response from Stefanie and the Hotel MOTTO team on Jan 17, 2024
Dera Anirudh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

4/10 Poor

Zinoviy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HATE the fact that my email was given out and I am bombarded by innumerous idiotic commercials (the same ones repeating multiple times). Now I know how it works. In a small corner of agreement customer is asked if he/she minds giving out email. THE PROBLEM IS THAT IS IS PRE-MARKED "YES" and tiny line is very easy to miss.
Stayed 6 nights in Sep 2023
Response from Stefanie Marik on Jan 12, 2024
Dear Mr. Gutkovich,thank you for your feedback. I already got in touch with you directly, to clarify that case, as we do not sell any data to 3rd party. We send pre mailings with all important information about our hotel to our hotel guests and our monthly newsletter. If you would like to unsubscripe, just let us knowBest regards,

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to the main site seeing area - museum district. Underground next to hotel ( although we walked everywhere as weather was good. Good restaurant, friendly staff. Issue with bed in room on first night was replaced promptly - fyi -no ‘air cooling system’ doesn't run in winter, room was warm, but hotel provided a fan.
Stayed 4 nights in Dec 2023
Response from Stefanie and the Hotel MOTTO team on Jan 9, 2024
Dear Amanda,Thank you for taking the time to leave a review.We are glad to hear that you found our location convenient and enjoyed the nearby attractions.We apologize for the issue with the bed, but we are pleased that it was promptly resolved for you.We appreciate your understanding regarding the air cooling system and are happy to hear that the fan provided helped make your stay more comfortable. We hope to welcome you back in the future.Best regards,

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff were always there to make you feel welcome and get you whatever you needed. This is a hidden 5 star.
Stayed 1 night in Jan 2024
Response from Stefanie and the Hotel MOTTO team on Jan 8, 2024
Dear Jerry,Thank you for your kind words! We are thrilled to hear that our staff made you feel welcome and catered to your needs. We strive to provide a 5-star experience for all of our guests, and we are delighted that you found our property to be a hidden gem. We hope to welcome you back again soon!Best regards,

10/10 Excellent

michael

Stayed 4 nights in Jan 2024
Response from Stefanie and the Hotel MOTTO team on Jan 8, 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

8/10 Good

Heriberto, Sunland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, stay.
Stayed 7 nights in Dec 2023
Response from Stefanie and the Hotel MOTTO team on Jan 8, 2024
Dear Heriberto,Thank you for your review of our hotel and 4 from 5 points. We look forward to your next visit.Best regards,

10/10 Excellent

Emilse J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice Hotel!
Stayed 2 nights in Dec 2023
Response from Stefanie and the Hotel MOTTO team on Jan 4, 2024
Dear Emilse,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back again soon.Best regards,

6/10 Okay

Avery

Stayed 3 nights in Dec 2023
Response from Stefanie and the Hotel MOTTO team on Jan 22, 2024
Dear Avery,Thank you for taking the time to leave a review.We appreciate your feedback and are glad to hear that you enjoyed your stay overall.If there is anything specific that we can improve upon, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Athena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated boutique feel hotel in a very convenient location. Clever use of tiles that does away with outdated carpets in the hallways. We walked everywhere. The staff were very helpful. We forgot a few items of clothing and they sent them back to us by mail.
Stayed 3 nights in Dec 2023
Response from Stefanie & the Hotel MOTTO Team on Dec 27, 2023
Dear Athena,Thank you for your kind words! We're thrilled to hear that you enjoyed our beautifully decorated hotel and found our location convenient.We take pride in our clever use of tiles in the hallways and are glad to hear that it was a positive aspect of your stay.Our team always strives to be helpful, and we're happy to hear that they were able to assist with returning your forgotten items. We hope to welcome you back again soon!Best regards,

10/10 Excellent

Seán

Stayed 3 nights in Dec 2023
Response from Stefnaie and the whole MOTTO team on Dec 21, 2023
Dear Sean,thank you for your great review and 5 out of 5. We are very pleased, that you enjoyes your stay with us and look forward to your next visit.Best regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Stefanie & the MOTTO crew on Dec 19, 2023
Dear Gary,Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

Edrin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great style!
Stayed 3 nights in Dec 2023
Response from Stefanie & the MOTTO crew on Dec 18, 2023
Dear Edrin,thank you for your positive feedback! We are glad to hear that you enjoyed the style of our hotel. We strive to create a welcoming and stylish atmosphere for our guests, and we are thrilled that you appreciated it. We hope to welcome you back again soon!Best regards,

10/10 Excellent

Noah

Stayed 4 nights in Dec 2023
Response from Stefanie and the Hotel MOTTO team on Jan 8, 2024
Dear Noah,thank you for your great review. We are very happy, that you enjoyed your stay with us and look forward to your next visit.Best regards,

10/10 Excellent

JAGDISH

Stayed 3 nights in Dec 2023
Response from Stefanie & the MOTTO crew on Dec 18, 2023
Dear Jagdish,thank you for 10 out of 10. We are very happy, that you enjoyed your stay with us and look forward to welcome you back soon.Best regards

10/10 Excellent

Julie

Stayed 4 nights in Dec 2023
Response from Stefanie & the MOTTO crew on Dec 18, 2023
Dear Julie,thank you for your great review and full marks. We are very pleased to read, that you enjoyed your stay with us and look forward to your next visit.Best regards,

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Stefanie & the MOTTO crew on Dec 12, 2023
Dear Alejandro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

Nicholas

Stayed 6 nights in Dec 2023
Response from Stefanie & the MOTTO crew on Dec 12, 2023
Dear Nicholas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

Betty

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient to everything we see and do!
Stayed 1 night in Nov 2023
Response from Stefanie & the MOTTO crew on Dec 6, 2023
Dear Betty,Thank you for your positive feedback! We are delighted to hear that our hotel's location was convenient for everything you wanted to see and do. We strive to provide a convenient and enjoyable experience for all our guests. If there is anything else we can assist you with in the future, please do not hesitate to let us know. We hope to welcome you back soon!Best regards,

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2023
Response from Stefanie & the MOTTO crew on Dec 19, 2023
Dear Andrew,Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Vienna. The food at Chez Bernard keeps getting better a swell
Stayed 4 nights in Nov 2023
Response from Stefanie & the MOTTO Crew on Nov 28, 2023
Dear Christopher,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you consider us the best place to stay in Vienna.We are also delighted that you enjoyed the food at Chez Bernard and noticed an improvement in its quality. Our team works tirelessly to provide exceptional dining experiences, and your feedback serves as a great motivation for us.We appreciate your kind words and hope to welcome you back soon for another memorable stay.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was very pleasant.
Stayed 4 nights in Nov 2023
Response from Stefanie & the MOTTO Crew on Nov 28, 2023
Dear John,thank you for taking the time to share your positive experience with us. We are delighted to hear that your stay at our hotel was very pleasant.At our hotel, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. It is wonderful to know that we were able to meet your expectations.We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

8/10 Good

Kerensa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , very chic and stylish . The service is competent but doesn’t quite meet the high standard set by the design
Stayed 5 nights in Nov 2023
Response from Stefanie & the MOTTO Crew on Nov 24, 2023
Dear Kerensa,Thank you for your review of our hotel. We appreciate your kind words about the beautiful and stylish ambiance we strive to create. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

10/10 Excellent

PAULETTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We happened to be there over my husband's birthday. The staff left a lovely note and a treat for him. Such a special, unexpected treat! Most appreciated!
Stayed 6 nights in Nov 2023
Response from Stefanie & the MOTTO Crew on Nov 16, 2023
Dear Paulette,Thank you for taking the time to share your experience with us. We are delighted to hear that you and your husband enjoyed your stay at our hotel, especially during such a special occasion as his birthday.It brings us great joy to know that our staff's gesture of leaving a lovely note and treat for him was a pleasant surprise. Your appreciation means a lot to us, and we are glad we could make your stay even more memorable.We hope to have the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff put out a beautiful birthday welcome in my room upon arrival. the room was beautiful and cozy. The Hotel is beautiful and in a great location.
Stayed 2 nights in Nov 2023
Response from Stefanie & the MOTTO Crew on Nov 14, 2023
Dear Nicole,thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that our team went above and beyond to provide you with a beautiful birthday welcome in your room upon arrival. It is always our aim to create a warm and inviting atmosphere for our guests.We are delighted that you found your room to be beautiful and cozy. Our team takes great pride in ensuring that every guest feels comfortable and relaxed during their stay. Your kind words about the hotel's beauty and great location are truly appreciated.Once again, thank you for choosing our hotel for your special occasion. We hope to have the pleasure of welcoming you back in the near future.Best regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Stefanie & the MOTTO Crew on Nov 16, 2023
Dear Steven,thank you so much for 5 out of 5. We are very pleased, that you enjoyed your stay with us and look forward to welcome you back soon.Best regards,

10/10 Excellent

Bernd M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensationell schöne Atmosphäre und Ambiente
Stayed 5 nights in Oct 2023
Response from Stefanie & die MOTTO Crew on Nov 7, 2023
Lieber Bernd,vielen Dank für Ihr tolles Feedback. Wir freuen uns sehr, dass Sie sich rundum wohlgefühlt haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen.Liebe Grüße,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic and welcoming
Incredible hotel, clean, classy, chic, delightful staff, warm, romantic and in a good location.
Stayed 2 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Nov 2, 2023
Dear Amanda,Thank you for your wonderful review! We are thrilled to hear that you found our hotel incredible, clean, classy, chic, and in a good location. Our team takes great pride in providing delightful service and creating a warm and romantic atmosphere for our guests. We appreciate your kind words and hope to welcome you back soon for another memorable stay.Best regards,

10/10 Excellent

Janice

Traveled with family
Hotel Motto
This is a beautifully decorated hotel and a real pleasure to stay there. The staff are extremely friendly and knowledgeable. There’s a great restaurant on the top floor with views over Vienna and another good coffee shop on the ground floor with outside seating. We would stay here again.
Stayed 5 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 25, 2023
Dear Janice,Thank you for your kind review! We are delighted to hear that you enjoyed your stay at our beautifully decorated hotel. Our team takes pride in providing exceptional service and we are glad to know that they were friendly and knowledgeable during your visit. It's great to hear that you appreciated the stunning views over Vienna from our restaurant and the convenience of our MOTTO Brot bakery with outside seating on the ground floor. We would be more than happy to welcome you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Jurgen, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the style of the hotel. Great location and subway stop nearby
Stayed 1 night in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 25, 2023
Dear Jurgen,Thank you for your nice review! We're glad to hear that you love the style of our hotel. Our team takes great pride in creating a unique and enjoyable atmosphere for our guests. Additionally, we're pleased to know that our location, with a nearby subway stop, was convenient for you. We hope to welcome you back soon for another wonderful stay!Best regards,

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled with the cozy atmosphere and the charming building. All of hotel employees made us feel special and welcome. The building was a lovely blend of Parisian charm and cosmopolitan city. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 24, 2023
Dear Rachel,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the cozy atmosphere and found our building charming. Our team takes great pride in making every guest feel special and welcome, so it's fantastic to know that we succeeded in doing so during your stay. We strive to create a perfect blend of Parisian charm and cosmopolitan vibes, and we're glad that you appreciated it. It would be our pleasure to have you stay with us again in the future.Best regards

10/10 Excellent

Agne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 20, 2023
Dear Agne,thank you for your great review and the 10/10. We look forward to your next visit and send you best regards,

10/10 Excellent

jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel full of character, excellent location, fantastic bedroom, couldn't fault it
Stayed 3 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 20, 2023
Dear Jessica,Thank you for your wonderful review!We are thrilled to hear that you found our hotel beautiful and full of character. Our team takes great pride in providing an excellent location for our guests.We are delighted that you enjoyed your fantastic bedroom as well. Your kind words mean a lot to us, and we couldn't be happier knowing that we met your expectations.Thank you for choosing our hotel, and we hope to welcome you back soon!Best regards,

10/10 Excellent

Asal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience ever! The room was so cute and cosy. The amenities in the room and the cleanness was 5 star. The staff were so friendly and helpful. I cannot wait to come back.
Stayed 3 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 17, 2023
Dear Asal,Thank you so much for your kind words! We are thrilled to hear that you had the best hotel experience ever.We take pride in providing cute and cosy rooms with top-notch amenities and cleanliness. Our team is dedicated to ensuring a friendly and helpful service, and we are delighted that they made a positive impact on your stay. We can't wait to welcome you back again soon!Best regards,

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in convenient location especially if you like shopping. Nice decor and attention to detail.
Stayed 5 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 16, 2023
Dear Natalie,Thank you for your great review of our hotel! We are delighted to hear that you enjoyed your stay with us and found our location convenient, especially for shopping. We take pride in our lovely decor and pay close attention to detail to ensure a pleasant experience for our guests. We appreciate your kind words and hope to welcome you back soon!Best regards,

10/10 Excellent

Yusuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Stefanie on Oct 12, 2023
Dear Yusuke,thank you for your great review and 5/5. We are very pleased that you enjoyed your stay and look forward to your next visit.Best regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely property, but the service is extraordinary. I must say that it is one of my best hotel experiences. The staff is extremely friendly and helpful, the bakery is awesome, Chez Bernard is great. The stay here was so pleasant that it almost made me forget about the loss of my luggage by the airlines. Thank you.
Stayed 1 night in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 11, 2023
Dear Paul,Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic experience at our hotel.Our dedicated team takes pride in providing exceptional service, and we are delighted that their friendliness and helpfulness made your stay memorable. We are also glad to know that you enjoyed our Motto Brot and Chez Bernard. We apologize for the inconvenience caused by the loss of your luggage, but we are glad that our hotel was able to make your overall experience pleasant. Thank you once again for choosing our hotel, and we hope to welcome you back soon!Best regards,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old Parisian vibe in the design, everything was so well executed. The staff were all excellent, helpful and welcoming. The Cher Bernard team provided some of the best service we had over our month long trip. This was our final stay before returning to Canada.
Stayed 2 nights in Oct 2023
Response from Stefanie & the MOTTO Crew on Oct 9, 2023
Dear John,Thank you for your wonderful review!We are delighted to hear that you loved the old Parisian vibe in our hotel's design and found everything to be well executed. Our team takes pride in providing excellent service, so it's great to know that they were helpful and welcoming throughout your stay.We are honored to have been a part of your month-long trip and we hope you had a memorable time in Paris. Thank you for choosing Chez Bernard as your final stay before returning to Canada. We would love to welcome you back whenever you visit Paris again!Best regards

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm and relaxation
It was an absolutely lovely hotel with charm and character. My room was delightful. The bathroom had a soaking tub and large shower. Attention was made to decor. Everything was clean and well-tended. I hated to leave!
Stayed 3 nights in Sep 2023
Response from Stefanie & the MOTTO Crew on Oct 6, 2023
Dear Karen,Thank you so much for your kind words and positive review!We are thrilled to hear that you had a wonderful experience at our hotel.We take pride in providing a charming and character-filled atmosphere for our guests, and we're glad that you enjoyed it. It's great to know that your room was delightful and that the bathroom with its soaking tub and large shower met your expectations.Our team always strives to pay attention to every detail when it comes to decor, cleanliness, and maintenance, so it's rewarding to hear that everything was up to par during your stay. We understand how difficult it can be to leave such a lovely place, but we hope to welcome you back soon for another memorable stay!Best regards,

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel with a fantastic restaurant (we ate a breakfast and dinner there). Lovely and well-designed room. Close to shopping. Convenient to metro but also walkable to many sites.
Stayed 5 nights in Sep 2023
Response from Stefanie & the MOTTO Crew on Oct 5, 2023
Dear Cynthia,Thank you for your kind review! We are delighted to hear that you enjoyed your stay at our beautiful boutique hotel.Our team takes pride in providing a fantastic dining experience, and we are thrilled that you had the opportunity to enjoy both breakfast and dinner at our restaurant.It's great to know that you found our room lovely and well-designed. Being conveniently located near shopping areas and having easy access to the metro are additional benefits we offer.Moreover, we're glad that you found our location walkable to many sites. Thank you once again for your feedback, and we hope to welcome you back soon!Best regards,

10/10 Excellent

Hassan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were outstanding. Room is nice with enough amenities. We only used the restaurant for breakfast and drinks. They had an excellent menu of options and quality of plates.
Stayed 4 nights in Sep 2023
Response from Stefanie & the MOTTO Crew on Oct 3, 2023
Dear Hassan,Thank you for your great review! We are delighted to hear that our team provided outstanding service during your stay.It's great to know that you found the room comfortable and well-equipped with amenities.We're glad you enjoyed our breakfast and drinks at the restaurant. We take pride in offering an excellent menu with a variety of options, and we're pleased to hear that the quality of our dishes met your expectations. We appreciate your feedback and hope to welcome you back in the future!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Style and decor were amazing. Very individual hotel. Staff helpful. Convenient for sight seeing.
Stayed 5 nights in Sep 2023
Response from Stefanie & the MOTTO Crew on Oct 3, 2023
Dear Paul,Thank you for your kind review! We're thrilled to hear that you found our style and decor amazing. We take pride in creating a unique and individual atmosphere for our guests.Our team is always ready to assist and we're glad to know they were helpful during your stay.Additionally, we're pleased to hear that our location was convenient for your sightseeing adventures. We hope to welcome you back soon for another memorable experience.