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Reviews of Hotel Pension Lumes - Self Check-In

4 out of 5
Hotel Pension Lumes - Self Check-In
Weihburggasse 18-20, Vienna, Vienna

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 114 reviews" "
Rating 8 - Good. 52 out of 114 reviews" "
Rating 6 - Okay. 14 out of 114 reviews" "
Rating 4 - Poor. 14 out of 114 reviews" "
Rating 2 - Terrible. 2 out of 114 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

PARVIZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Luis

Stayed 1 night in Jan 2024

2/10 Terrible

shlomo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I have got there. The self chekin didn’t work, they did not send me the PIN code to get the key. Also they didn’t answers the phone. After 1 hour wait I went to another hotel
Stayed 1 night in Dec 2023

4/10 Poor

Shauna

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Lori, Williamsburg

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect and was quite reasonable. The room was clean with a small refrigerator and there was a small dining area and access to a stove if needed. The only issue we had was getting into our room. It is a self-check hotel so we were given a code to get our room key. We were told to enter the code and a box would open with our key. The problem was that we had to enter the code to get into the door to where the rooms were and there was a lock box on the wall that was NOT the box that would open. There was another box inside where we needed to enter the code a second time to get the key. Just a minor thing but since there was no desk we were on our own to figure it out and luckily someone else came along that called the help number to get the actual directions. Other than that it was wonderful and we would definitely return!
Stayed 2 nights in Dec 2023

4/10 Poor

Ashok

Disliked: Staff & service
Bad access instructions
Entry into the property is very difficult, actually it was scary in night. No Uber or cab drivers could arrive in front of the building. We had to drag our suitcases to next street. They sent the code to access the premises very late, so caused us a lot of waste of time from our Salzburg trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good value, very well located and comfortable
Stayed 3 nights in Feb 2023
Response from Hotel Pension Lumes on Feb 22, 2023
Dear Barbara,we are pleased to hear you enjoyed the location and the comfort of our rooms, in addition to the value proposition.We are very happy that we could give you a good stay in a unique city and we welcome you back soon!Kindly,Your Hotel Pension Lumes

10/10 Excellent

Ayem

Stayed 1 night in Oct 2022

8/10 Good

Jill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was basic but had everything we needed- kettle, fridge, comfy beds.
Stayed 1 night in Sep 2021
Response from Team Lumes on Sep 28, 2021
Dear Mrs. Jill, we are peased to hear that you liked the room and our equipment as well as the great location! Kindly, Your Team Lumes

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple but pleasing place to stay in Vienna
A nice simple place to stay in Vienna. Perfect for short visits, room booked wasn't available due to damage and was only offered a smaller room or the damaged room with no other compensation. However, staff and room was pleasant and a great location in the city
Stayed 1 night in Jul 2021

8/10 Good

BARUCH

Traveled with group
Liked: Cleanliness, staff & service, room comfort
small hotel at great location
great location and very friendy woman at the reception that try to do her best to help. the a/c is mobile and wasnt worked so good at a very hot day in vienna.
Stayed 1 night in Jun 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The Good and the Bad
The Good: - The location is absolutely perfect. All of the top attractions are within 15-25 minutes walking, depending on how fast you walk. St. Stevens Cathedral is a 4-minute walk, and that's where the best shopping is too. - The staff is very friendly and helpful. - The hotel was very clean and well stocked with towels, hand soap, body wash, and shampoo. The Bad: - The mattress is thin and rock hard. - There is a pub one door down, and the thin windows lets in a lot of partying sounds (If you're a heavy sleeper, this probably won't bother you.) - Everything in the room feels cheep, like you ordered a luxury hotel off of Wish.com. It looks fancy in photos, but the materials of the furniture, doors, lamps, and carpet are cheep. I only point this out because the hotel's website says all of their rooms are "4-star rooms," which is obviously not true once you arrive.
Stayed 3 nights in May 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Would try again here
For condition, it is under renovation so that’s the reason for the level there. The staff was great and the location was really good. Quiet neighborhood across from a beautiful church. Not 4 star but good place to stay, accommodating and clean.
Stayed 3 nights in May 2021
Response from Hotel Pension Lumes on Jun 7, 2021
Dear Guest, Thank you very much for your positive feedback. I read your great review with pleasure and hope to welcome you again as a guest soon. Viktoria - Hotel Pension Lumes

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A super budget-friendly place to stay in the center of the city, at least it was for me towards the perceived end of the Covid pandemic in June, 2021. A walk from the Wien Mitte station following Google maps directions took me about 12 minutes. The building is old and the hotel occupies a part of a floor, so it feels a little like staying in an apartment. The room was clean and had everything I needed. It overlooked the yard, so it was very quiet - I had no trouble sleeping with windows open. There aren't many extra services, like in bigger hotels, but I did not care for them. The receptionist was very friendly.
Stayed 1 night in May 2021
Response from Hotel Pension Lumes on Jun 4, 2021
Dear Guest, Thank you very much for your positive feedback. I read your great review with pleasure and hope to welcome you again as a guest soon. Best regards Viktoria - Hotel Pension Lumes

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Friendly staff and nice quiet room. Check-in and check-out were fast and easy.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, roomy, easy to get in, beautiful building. Irene from Florida
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Location is very good. Check in was a bit confusing. I knew from Expedia that the reception desk is open intil 7 pm, but the night before got email notifying that reception closed at 2 pm. I was also given instructions on how to self check in. In short, it was confusing and frustrating. The room is ok but no air movement - stuffy. Bathroom tiny, oudated.
Stayed 3 nights in May 2019

8/10 Good

Azhgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff who made it hassle free for me to check-in after hours! Thank you for your quick response on directing me how to arrive at the hotel late at night!
Stayed 1 night in Jan 2019

10/10 Excellent

Galit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommended Hotel / Pension
Kind staff, fantastic location close to center, clean and comfortable room.
Stayed 3 nights in Nov 2018

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, hassle getting to room
The hotel was nice and clean. The staff was pleasant. The elevator and stairs to get to the hotel was an issue because I had a few bags and they were heavy. Other than that, I thought the accommodations were great.
Stayed 1 night in Oct 2018

10/10 Excellent

BIJAYA, London

Liked: Cleanliness, staff & service, room comfort
Great value for money well located hotel
The hotel is in an amazing location.its literally 5 min walk to the st stephans cathedral and the main shopping district at stephanplatz. Lots of good restaurants and all available budgets nearby. The family at the hotel are very nice people and very accommodating of any requests. I needed a fourth bed in our triple room for one night and they moved us to a 4 bed room for a nominal cost of 25 euros. The place is very accessible and safe . The rooms are big and clean and have everything from good sized beds to cupboards and asmall fridge, safe and tv as well. The air conditioner is a stand-alone unit but does the job decently. I think for seasoned travellers who care about cleanliness, comfort and location as primary requisites in a decent budget holiday this is a perfect match. If you are like us who are tourists and spend only the night at the hotel to sleep and take a shower then this is a great value for money. However if you are looking for a hotel experience and expect plush environment at cheap prices then please stay away cos it will s a mismatch in expectations. I would happily recommend this place to seasoned travellers
Stayed 3 nights in Jun 2018

8/10 Good

mick, newcastle

Liked: Cleanliness, staff & service, room comfort
Central location
Served our needs ,was in an original building so was as expected.
Stayed 3 nights in Jun 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is the winner. Our room was right next to the check in desk. We had to walk through the breakfast area to get to our room. It was not a real busy area and if we wanted to have breakfast in the hotel it was very convenient. It would have been nice to have a street view. We only had a view of a court yard that was getting some work done to it. You are right in the middle of the section of Vienna with St Stephens and the old palace grounds. Wonderful cafes all around. More sights than you can take in all around you.We would walk down the same street several times and see something new every time. The desk is a couple of floors up and the lift is small. My wife and I travel light but it still couldn't handle the weight of both of us and our bags. And no we aren't that big. We had to go up in two shifts. But at least it had a working lift. Climate change is hitting a lot of Europe. It was around 90 F outside and we were glad that the room had air conditioning. We know from experience that many places don't.. They also offered laundry service. It was expensive but saved us a lot of time to see more of Vienna. Were were about a week into our trip and needed to have a few things cleaned. Over all we had a nice stay there and with the location we didn't spend a lot of time in our room anyway. We did need a mid afternoon break from the heat though.
Stayed 2 nights in Jun 2017

6/10 Okay

Tuhel Uddin, London

Disliked: Property conditions & facilities
Convenient location but strange hotel
Hotel is just the 2nd floor of a hotel. So difficult to find out how to get inside and also find the actual hotel floor as poorly lit and you have to know where the light switches are. Facilities aren't anything amazing, location of the hotel is the main plus point. Also if only they had English breakfast tea available.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay in the heart of. Ienna
Ring the hotel bell to get in the door on the street, follow signs to Hotel up on 4th floor. Staff was super friendly, room was large and in the heart of District 1 in Vienna. Breakfast was substantial and delicious.

10/10 Excellent

June, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old European charm right in the center of town.
We loved this hotel and the quaint building it is located in.

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
Nice apartment close to many things downtown and short walking distance from CAT.

6/10 Okay

Sarah, Oxford

Liked: Cleanliness
Very adequate
Quite basic accommodaion. The people in the next room made a lot of noise and there was a bar on the ground floor that was quite noisy. Breakfast was very basic and one day there was very little food available. Good location though.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The location is wonderful, the room is clean and the staff is pleasant and helpful; but it is a bit noisy and the bathroom is too small and narrow.

10/10 Excellent

Sophia, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice, located practically in the city center. I did not use the public transportation at all, because it is close to the most landmarks. The staff is very friendly. The charming part for me was that the hotel is located in the residential building.

8/10 Good

Sandra, Severna park maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna hotel like staying in someone's home
Close to city center. Rooms were good size. Beds comfortable. Breakfast very good. Access to wifi very bad. Staff friendly

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
it good and near center veinna good city Hotel staff good

8/10 Good

ALFREDO, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to share with friends and family
It is a good place to share with friends and family. Price is reasonable and walking distance to key attractions.

8/10 Good

Chris

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel is near a big place
Was very good,the hotel is near to history places and cultural

8/10 Good

Mohamed, St. Louis, MO

Liked: Cleanliness, staff & service, room comfort
Good for the price and close to everything
My family and I stayed for two nights. The place was very easy to find. Check in was very easy. We had a two-bedroom one-bath apartment. There was a big living area with sofa. My wife and three kids loved the place. We didn't do much inside the apartment. The hotel is very close to the city center with plenty of shops and restaurants. My kids had no problem walking to all nearby places. I'd definitely recommend this place and will stay there for our next trip.

6/10 Okay

Michael, Orlando

Liked: Cleanliness
Cute! Good for Group on Budget!
This is a no frills location but it works for a group on a budget. Free WiFi! The staff is very sweet! Air conditioning is very light however. Cute local restaurants.

8/10 Good

Gretchen, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
Family with young adults
We stayed in an apartment type room which was a lovely size. Main room where one of us slept had no darkening curtains and sun came in at 5am. Area was quiet but convenient.

8/10 Good

Phillip, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
A great location and a very helpful staff. We were able to have them arrange airport transfer during the night and later in the day transportation hotel to hotel transportation to Bratislava. This was all taken care of before we left the US 3 weeks prior to our arrival.

10/10 Excellent

Traveler, World

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I appreciate that the hotel answered my email and provided me with an airport shuttle. That is very important. The hotel was nice and in a very good location. It was a little expensive, but oh well, that's the way it goes. I would stay here again.

8/10 Good

jo, g

Disliked: Cleanliness, room comfort
Nice and close to city center
It was close to metro station and city center. Lots of nice restaurants, high end shopping and museums in very close proximity

10/10 Excellent

Olga, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great
- Size is great. The apartment had all you need.

10/10 Excellent

Kogan Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carlos, Houston

Liked: Cleanliness, staff & service, room comfort
Nice small PENSION or B&B for budget travelers
This is just a small B&B with only 8 rooms located on the 2nd floor of a residential / business building, limited amenities. The rooms are very clean with their own bathroom. Breakfast was included, very good. Very centrally located near Stadtpark, walking distance to St Stephen's Cathedral and other tourist attractions

8/10 Good

Edward, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day stay
The hotel itself is whatever. The staff however was exceptional. Very helpful, pleasant, and very informative. At first I had no idea where the hotel is situated. Its in a building with some kind of offices and who knows what else. It was difficult to find and not very convenient. The plus side to this hotel is its location, staff, and cleanliness, breakfast was delicious and included.

10/10 Excellent

Ann, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would definitely stay again
Very very accommodating staff and owner- we arrived before check in and were offered breakfast gratis and permitted to park luggage. My son got stuck outside the hotel (accessible through locked gate at street) without benefit of his key and the owner (roused at 10:45 pm) didn't do more than gently remonstrate him. After checking out we left our bags while we toodled around town before leaving on a night train. Our room had lovely high ceilings and crisp white down duvets and pillows. Super location within comfortable walking distance of museums, Opera House, great shopping and restaurants.

8/10 Good

Verified traveler

Liked: Room comfort
Lumes &Co
Very nice apparent hotel in the city center. It his nice to have a kitchen, the staff is very helpful.