Interior

Reviews of Hotel Gilbert

4 out of 5
Hotel Gilbert
Breite Gasse 9, Vienna, Vienna

Reviews

8.0

Very Good

Rating 10 - Excellent. 186 out of 577 reviews" "
Rating 8 - Good. 261 out of 577 reviews" "
Rating 6 - Okay. 80 out of 577 reviews" "
Rating 4 - Poor. 33 out of 577 reviews" "
Rating 2 - Terrible. 17 out of 577 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice property in the center of Vienna! The breakfast was amazing and the staff very kind! The small double room was convenient and with a cozy design! I recommend it and I would love to there again!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location
Perfectly placed hotel on the edge of the city centre. Right next to museums and Christmas markets. Hotel was very comfortable, had great breakfasts and very polite staff. The hotel gym has all equipment possible and the sauna is great after a day of visiting tourist attractions.
Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Simeon

Stayed 1 night in Jul 2023

10/10 Excellent

Annalise

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Days in Vienna
Hotel Gilbert is in a great location to visit the museums, and music venues of Vienna. It is quiet, but walking distance to both subway and trolley stops. The lobby is very nice with a wonderful restaurant. The rooms are compact but lovely and well designed. The staff were extraordinary. Amy, Dennis, Fredericka, Ahmed, and Elias made us feel at home during our 6 days there.
Stayed 3 nights in Apr 2023

8/10 Good

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Really cool brilliantly located spot
Great decor and integrated public space. Restaurant good and staff friendly and relaxed - service sometimes tended toward too relaxed but that’s Vienna.
Stayed 3 nights in Jan 2023

4/10 Poor

Emanuel

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly slow service, loud room and unhelpful staff.
Stayed 13 nights in Nov 2022

2/10 Terrible

shlomit

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience!!!!
Overall terrible service! I specifically asked from advance to have room close to my relatives and on checking in was refused brutally!.more over they insisted to charge me twice !!on my room!!! Saying I made double reservation!.arguing made me almost missing my flight home!!!
Stayed 4 nights in Oct 2022
Response from Marie-Luise Matz - Operations Manager on Jan 11, 2023
Dear guests,thank you for your feedback! What a pity that your stay went like this. At check out you were still very satisfied with all our services. The management itself was there when you left. Then we presented you with your two bookings and you only wanted to pay for one. Completely stressed, you said we would sort it out later because you wanted to catch your flight. Now we are stuck with a bill of over EUR 900.00 and have never heard from you again! Unfortunately, we also have to point out that you seem to have made completely confused bookings, because you simply booked another room but did not pay! The fact that you had two reservations and only paid for ONE of them should not go unmentioned here. We are very sorry for your behaviour towards the hotel and the staff and wish you all the best!

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Marie-Luise Matz - Operations Manager on Jan 11, 2023
Dear Luke, thank you for your review! We hope you had a good stay with us and in Vienna! Best regards,

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Team Gilbert on May 30, 2022
Dear Andrew, thank you so much for your kind review! We are always happy to hear what we can improve!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

chandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very nice hotel
Stayed 2 nights in Jan 2020

10/10 Excellent

Keng Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great! Within very short walking distance of various museums, just behind the museum quarter, and also the Metro Folktheatre Station, so very convenient! I also like most the wonderful breakfast in buffet style, wide-ranged selection of different kinds of cold-meat, cheese and drinks. I like their great variety of Coffee and tea, and one can even make one's fresh and healthy juice of celery, carrots, mixed with apples, and beat roots! Staffs are amicable and helpful! I would like to stay there next visit!
Stayed 4 nights in Jan 2020

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location feel like home
The hotel gives a feeling of being at home. They provide free drinks 12:00-24:00 everyday. The location at the Museum quarter was very close to all museums and to the U- transportation.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great customer service. Clean room. Thank you!
Stayed 2 nights in Dec 2019

8/10 Good

Akshar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

elena

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The best thing about this hotel is its location on the edge of the Ringstrasse very near the Museum Quartier galleries and 5 minutes from a metro station. There is a selection of restaurants and cafes within a few minutes walk, as well as a small Spar supermarket. From our point of view the lack of tea/coffee- making facilities in the room was a nuisance. You can get free hot water and drinks from the ground floor dining room, but not before midday and the breakfast was 14 euros when we only wanted a cup of tea and a croissant. There are no toiletries in the bathroom except for an all-purpose liquid soap/shampoo, not even a shower cap. Also there is a building project at the back of the hotel and the workers start at 7.00am so if you want somewhere quiet suggest you avoid this hotel till the work is over.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always very helpfull. The only thing I could not understand was the refreshments (coffee, Tea) are free after 10 am but chargable earlyer. So if I just wanted coffee for breakfast at 9.55 I would have to pay for it but at 10.05 it is free??
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. The location, price, and cleanliness was all good. The only suggestion to the hotel management is that I would add a to note that the caraf of water on the desk in the room is free if you drink it assuming that that is what the hotel is offering.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Ryotaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location is perfect, and easy to take transportations. Our room was clean, and hospitality was great. Thank you very much:)
Stayed 2 nights in Sep 2019

8/10 Good

daniela

Stayed 1 night in Aug 2019

8/10 Good

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Pooh, Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel and very handy for the museums . Reception staff very friendly and helpful. Housekeeping not so good. Coffee machine in ounge area very welcoming.very aff very helful but housekeeping not of th dame standatd
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not really a 4 star hotel. No air con so the room was very hot , no plug socket next to the bed and no big room light. Plus BBC world didn't work. However the location and breakfast was excellent
Stayed 3 nights in May 2019

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a very good location, just a short walk from the main shopping street and the museum quarter!
Stayed 4 nights in May 2019

10/10 Excellent

Alex, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel with superb location, near to train station and museum attractions. Hotel provides free coffee/tea 24/7 at the lounge area which is perfect for a quick drink during our stay. Staff was friendly and overall we had good stay.
Stayed 3 nights in May 2019

8/10 Good

cathyyiu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, 15mins walk to museum quarter, within 5mins walk to the nearest subway station. I booked a single bed room therefore the room is small. The lobby looks bright, clean and modern but the room doesn’t look the same. Yet, the location and price is unbeatable. They also help to store your luggage if your arrival/departure time doesn’t match hotel’s check in/check out time. Tea/coffee is free flow in the lobby too.
Stayed 2 nights in May 2019

8/10 Good

Ifat

Liked: Staff & service, room comfort
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

René, ch church

Liked: Cleanliness, property conditions & facilities, room comfort
very good and original Hotel on the border of the inner Center of Vienna near the Natur- und Kunsthistorischem Museum. Silent Roms backside, nice breakfast room. kind personal
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base to visit the museums
Staff were helpful, room was warm and welcoming, everything worked, good location only a couple of minutes walk from an underground station. I was very happy with the hotel.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good quality, right by Museums Quartier and U-Bahn station
Stayed 7 nights in Nov 2018

8/10 Good

Alexey, London

Really nice hotel close to Museum quarter. Friendly staff.
Stayed 2 nights in Nov 2018

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spittelberg Gem
This my 3rd trip to Vienna in the last 4 years and I always stay at the Hotel Viennart - so close to the museums and great restaurants and nice rooms and I love the architecture in Spittelberg - just so charming!
Stayed 8 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location for museums. Coffee & tables to eat a bought in lunch were really valuable.
Stayed 4 nights in Sep 2018