Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Herts, UK

Good location; bad room service

Posted Oct 1, 2014
Nice location on the edge of Stadt Park. Close to the city centre and plenty of restaurants. Unfortunately the quality of the room service food we ordered was pretty poor for the price charged. A soggy pizza and a greasy club sandwich is not what you expect from a big, quality hotel like this. In-room entertainment was quite limited as well.
Comment from Hotel Management
Oct 4, 2014 by Anthony, Hotel Management
Dear Guest, thank you very much for staying with us and thank you so much for your review. The feedback of our guests are extremely important to us and indeed the location of the hotel is one of our advantages. As you might imagine, I am extremely disappointed that the quality of the food didn't meet your expectations and I'm truly sorry about that. We will definitely share your comments with our F&B Department in order to improve the quality of food. Let me assure you that we take your feedback very seriously and that we will work hard to improve the selection and the services. I really do hope that we will have the chance of welcoming you back soon and in the meantime we wish you all the best With kind regards Anthony Delaby Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Sep 4, 2014
the room is very nice but the bathroom is very small
Comment from Hotel Management
Sep 8, 2014 by Anthony, Hotel Management
Dear guest, thank you so much for your lovely review, your kind comments are a big motivation to all of us and I will be happy to share your thoughts with the team. I hope that we will have the chance of welcoming you back soon and in the meantime we wish you all the best With kind regards from Vienna Anthony Delaby Director of Rooms
3 out of 5
Recommended
for Couples
by Altaffrom Nigeria

Posted Jun 16, 2014 on Hotels.com
Mosquito in our room 1005 on 10th floor ! took photo of the same showed it to the reception lady, was shocked to see no reaction .. it was like this happens in Intercontinental vienna all the time ! told them to clean it up as we were going out , on return we found dead mosquito's on the room near the window .. then had to call again to clean this up ! otherwise after this stay was nice .. but disappointed with no reaction from anyone in the hotel ..
Comment from Hotel Management
Aug 30, 2014 by Clara P, Hotel Management
Dear Altaf, thank you very much for leaving your comments with Hotels.com. I am sorry that we were not able to deliver a satisfying service. The 'Stadtpark' located just across of the Hotel allows us to enjoy a piece of nature in the City center. However it can happen that little insects from the trees of the Park are sneaking into the window of our rooms. Although those insects do not harm anyone, I can certainly understand your disappointment, but I hope that we will be able to welcome you again at the InterContinental Vienna. With kind regards Clara Prijapratama Quality Manager/PA to the General Manager
5 out of 5
Recommended
for Couples
by RMfrom London

Great location

Posted Jun 2, 2014
Pros: We loved everything about this hotel. We had a Junior suite on the 11th floor which meant we also had the use of the Club lounge. Staff were great.
Cons: Can't think of anything that would need improving.
Location: Location was excellent. Airport on the CAT to Landsra├če and then either walk 10 mins or catch the U4 train down one stop. Everything easy to get to.
Enjoyed the Vienna experience. The public transport system was excellent, with the 8 day ticket for all transport within the centre ideal for the two of us to use for the 4 days we were there. The CAT from the airport to the centre was great - especially the return trip where we were able to drop off our check in luggage, check in and get our boarding passes and so be luggage free for the remainder of the time we were in Vienna, and then later catching the CAT to the airport and walking straight through security. Vienna itself was great with many places to eat, attractions to see, and concerts to hear. Well worth another trip sometime!
Comment from Hotel Management
Jun 3, 2014 by Anthony, Hotel Management
Dear RM, thank you so much for your wonderful review, which is very much appreciated. I was delighted to read that you enjoyed your stay with us here in Vienna and I will of course share your feedback with the team. The assessment of our guest is very important to us and I really do hope that we will have the chance of welcoming you back very soon. With kind regards from Vienna Anthony Delaby Director of Rooms
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 15, 2014 on Hotels.com
3 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good Hotel Mediocre service

Posted May 10, 2014 on Hotels.com
My Friends and I stayed here over the xmas. The hotel was in quite a convenient location, near the old town and not too far to walk for restaurants and cafe's that were not part of the hotel. The service at the hotel was good but not up to par for a 5 star hotel. And everything that you would get at a smaller hotel for free came at an extra price. We found that this hotel felt like it had already managed to get its 5 star rating and it didn't need to do anything to maintain that rating. I would expect a lot better service from a 5 star seeing as I have had much better service at a 2 star hotel. Very disappointed
Comment from Hotel Management
May 16, 2014 by Clara P, Hotel Management
I am very sorry to read that we were not able to offer the 5 star service that you have expected and certainly deserve at our property. I hope that you will be able to visit Vienna again so that we can be able to show you that we can do better. Sincerely Clara Prijaratama Hotel InterContinental Wien Quality Manager/PA to the General Manager
4 out of 5
Recommended
for Everyone
by Jacquifrom North Yorkshire

Lovely Hotel

Posted May 9, 2014
Pros: Breakfast, and the very comfortable bed.
Location: Location is good, opposite is the U station, also opposite is the city park, and within a short walk to all the beautiful sites in the city centre.
The hotel is within a short walking distance to the city centre, and walking distance to the super fast train to the airport. We thoroughly enjoyed our short break here, at breakfast we were spoilt for choice. The deluxe room was spacious and very comfortable. The Reception staff were very help full and responsive. I have not given full marks as we had a problem with the toilet, continuously running, three times we reported this and three times someone came to have a look at it, each time not getting to the route of the problem. This did not in any way impinge on our stay, and overall we would stay at this hotel again, and would recommend it.
Comment from Hotel Management
Nov 15, 2014
Dear Jacqui, thank you for providing your comments on Expedia. We do indeed offer a big choice at the buffet breakfast and are very proud that our breakfast is among one of the best in Europe. I have certainly forwarded your comments to my colleagues at the Reception. However I am very sorry for the inconveniences caused by the running toilet. I hope that you will be able to stop by in Vienna again. Sincerely Clara Prijapratama Hotel InterContinental Wien Quality Manager/PA to the General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location

Posted May 8, 2014
Pros: Location, restaurant, gym, bar and classic decoration.
Cons: Wifi charged at 18 Euro per day, disappoint do not have free wifi in a 5 star hotel now a days. And no free wifi area at all.
First time go to Vienna, the location of the hotel is excellent if you want to take public transport, the U4 train station just opposite the road, and a short walk to city centre. The hotel room is not big, also the floor show some age, the bed and line is very comfortable though. The Gym is very impressive, up to the range equipments line up. Restaurant and bar is very classic. Hotel staffs are very friendly. Not impressed no free wifi in a 5 star hotel, still old fashioned Europe style.
Comment from Hotel Management
Nov 8, 2014
Thank you for sharing your valued feedback with us. The Hotel is indeed located very conveniently and we hope that you will be able to visit Vienna again. Sincerely Clara Prijapratama Hotel InterContinental Wien Quality Manager/PA to the General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Awesome Hotel in Prague

Posted Apr 19, 2014
great Hotel. very good location and the best Sunday Brunch in Prague
4 out of 5
Recommended
by Teli

This traveler left a rating score only Posted Apr 2, 2014 on Hotels.com