Egyptian cotton sheets, in-room safe, iron/ironing board, free WiFi

Reviews of Pension Vera

2 out of 5
Pension Vera
Alser Straße 18, Vienna, Vienna

Reviews

7.0

Good

Rating 10 - Excellent. 54 out of 251 reviews" "
Rating 8 - Good. 78 out of 251 reviews" "
Rating 6 - Okay. 72 out of 251 reviews" "
Rating 4 - Poor. 29 out of 251 reviews" "
Rating 2 - Terrible. 18 out of 251 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The front staff was excellent and so friendly. In an older historical building with beautiful floors. A good spot to sleep and rest. Shower were good water pressure. There is a metro stop in front of the building which helps you access all of Vienna.
Stayed 2 nights in Dec 2023

4/10 Poor

john

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Decent stay
Staff were wonderful. Beds and pillows were terrible. Rooms were rundown but functional. Location was a 20 minute walk to Christmas Markets
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This is a budget-friendly, no-frills, classic Vienna pension. Was perfect for our quick overnight visit with its location and friendly staff. Only complaint is the sofa bed may be ok for kids but not comfortable for adults.
Stayed 1 night in Sep 2023

2/10 Terrible

John

Stayed 1 night in Jun 2023

10/10 Excellent

saravoot

Liked: Staff & service
Good service
Stayed 1 night in Apr 2023

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay in Vienna on a budget! Makes feel like you are a local and very central to walk to different places.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Manish

Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveler

Below average, but the price vs quality ratio was adequate.
Stayed 1 night in Dec 2022

8/10 Good

xiaolong

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

rafat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not ready, it did not have bed sheets, we were 3 guest and two babies and there were only two pillows without the pillowcases. Only one towel. The person at the reception does not know about customer service, he did not care about anything.
Stayed 1 night in Jul 2022

8/10 Good

Richard

Stayed 3 nights in Jun 2022

4/10 Poor

Marion

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Cheap and that's about it
The hotels.com advert said buffet breakfast included but there was no breakfast on offer at all so we had to go to a Café and pay for it. The booking website also said parking possible but the chap on reception knew nothing about it
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do we even start? First of all- the bathroom reeked of urine. Stale, old urine which makes you question the cleanliness immediately. The room was freezing but has a radiator. The radiator works but knocks and rattles every 5 seconds so you either have to be ok with the noise while sleeping or turn it off like we did and freeze. This was mentioned to the front desk but with no resolution. Not even an offer of extra blankets. Oh and the staff on reception aren’t the most welcoming either. The young women that saw us to the room could do with some lessons in customer service. A smile doesn’t hurt. If you can get past the smell, the cold or the radiator problems you should probably know that this hotel is above a nightclub. Thankfully the loud music, heavy bass and shouting patrons tune out the noise of the radiator if you put it on. To add to all of this the walls are paper thin. We heard our neighbours every movement from them rolling around in bed to their bathroom trips. If we heard them, they heard us. All in all, a very sleepless, cold and uncomfortable stay. Do not recommend.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good value for money. Great location. Very nice staff.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Nothing works probably. Staff not interested in resolving the matter
Stayed 1 night in Dec 2019

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location .. easy access by tram & subway to go everywhere.
Stayed 3 nights in Nov 2019

6/10 Okay

Mary Ann

Liked: Cleanliness, staff & service
Perfectly good place to stay
The room: small but adequate. The bed: very comfortable. The location is good- a streetcar stop right across the street and within walking distance of the 1st district. The staff were very friendly and helpful. All in all, good value.
Stayed 1 night in Sep 2019

8/10 Good

Isabelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good value for what we paid. I found the bed comfy.
Stayed 2 nights in Aug 2019

8/10 Good

Carolina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. Nice room and clean. We would repeat this Pension
Stayed 1 night in Aug 2019

8/10 Good

Farzaneh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Yvonne

Liked: Staff & service
It is a small place with real nice staff and local stores in the 9th/8th district. The comfort is fair for the price. Even though updates are needed, the staff is real kind, and again, the price reflect the simplicity of the hotel. We stayed for one night.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Garage I didnt find it!!!!! My car was towed away
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Good
Nice, close to the city and in front of the Transit line..
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Good
I recommend this hotel. It was about 15-20 mins walk to the centre/museums but you don't feel the time because it is full with nice buildings and parks. The area was O.k., has few fast food restaurants and grocery shops. The room was clean, renovated (with outdated furniture) and has a fridge. There is an indoor parking about 5 min walk and cost 20 euro per day but you can park for free on the street only for limited hours.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable pension. Great location for price friendly staff.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Stayed 2 nights in Oct 2018

6/10 Okay

Leah, Mumbai

Liked: Cleanliness, room comfort
Basic Stay
Was a little difficult to locate. Rooms where comfortable and clean. Location was a plus. The staff here offered to exchange currency without us asking for it and after we turned down the offer he became indifferent to any questions we asked. Though breakfast was included the staff told us that breakfast is not served here but elsewhere in the vicinity. He didn't say where or offer any other help. Hence the rating given is only for the sweet lady who checked us in and the rooms.
Stayed 1 night in Oct 2018

8/10 Good

Rob, Halifax, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small, but not overly so, we had plenty of room, it was also clean. The security at the hotel was okay, the interior door was frequently left open by other guests. Location was very good. It's right across from the LRT stop, and several eateries for breakfast. They have a deal with one right across the street which provides a very good breakfast for 9 Euros. Parking is at a separate site, which is a ten minute walk away. There is a grocery store practically next door, as well as other stores in the immediate area. The nearest subway is a five minute tram ride away. The staff was very good.
Stayed 2 nights in Jul 2018

8/10 Good

Singeorzan

Liked: Cleanliness, property conditions & facilities, room comfort
Bad personals
not so good
Stayed 1 night in Jul 2018

10/10 Excellent

Diane, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hosts, nice location, quiet, clean, everything was wonderful.
Stayed 1 night in Jul 2018

4/10 Poor

ERIC

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Janet, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pension Vera is very well located on the Alser Str so convenient for trams and shops/cafes. My room was very clean and tidy overlooking the court yard which made the room cool when the window was open. I also had privacy as there were no flats opposite my window so was quiet. My only problem for me the mattress was a bit too hard. The Pension had advertised 'breakfast buffet', hence the reason for booking this place, however, they don't do breakfast in the Pension and when I pointed this out I was immediately refunded €25. They should take out the wording in their advert.
Stayed 5 nights in Jun 2018

6/10 Okay

Adrian, Toronto

Liked: Staff & service
Disliked: Cleanliness
Cheap stay close to Vienna city center
I was at this hotel for 4 nights during my visit to Vienna with 2 friends. The entrance to the pension is not very obvious and a bit shabby, in a shared building with other offices/businesses. Look for the numbers on the door to ring. Despite calling the pension ahead of time to arrange for a late check-in and arriving at the specific hour we agreed for check-in, we had to wait outside for 25 minutes with frantic door bell buzzing and telephone calls until finally someone came downstairs to let us in. Other than this set-back in service, the rest of the service was very good and they did allow us a free late check-out to make up for our troubles. The room was good, not too clean, but okay. Everything in the room worked, though the drain for the bathroom sink was a bit clogged. A quick word with the reception got it fixed right away. Room had a small TV and a refrigerator, no cable channels. Very few available power outlets in the room. Whichever ones are available you have to fish out with the extension chords hidden behind the bed. Bed were comfortable. Room looks well-kept, but not as well maintained, judging by the miss-matched colors on the walls, maintenance is on a budget. The location is really what saves this property. A short walk to the ring street where all major attractions are. For the location and price, you can't get much better than this.
Stayed 4 nights in Oct 2017

6/10 Okay

OSHO, BOSTON, MA.

Liked: Staff & service
HOTEL IS OKAY FOR A SHORT AND CLOSE TO CITY CENTER
NICE EXPERIENCE, STAFF ON DUTY WAS POLITE AND HELPFUL. ROOM WAS CLEAN WITH LITTLE DUST ON THE WINDOW CURTAINS.
Stayed 1 night in Oct 2017

8/10 Good

solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay if your in a rush to find somewhere.
It was a good stay...basic for what was needed.
Stayed 2 nights in Oct 2017

10/10 Excellent

NAGY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Good, inexpensive no frills. Basic hotel, met our needs for a short term stay.
Stayed 1 night in Jun 2017

8/10 Good

Csongor

Liked: Cleanliness, staff & service
Ideal place for a city break
Excelent price/value ratio. Good location, walking distance from historical city center. Staff OK.
Stayed 1 night in Jun 2017

8/10 Good

paul, chesterfield

Liked: Cleanliness, staff & service
centrally located hotel with immediate transport.
nice hotel, helpful staff, unfortunately when we booked it stated a basic continental in the price but we were charged 6 euro each per day by the hotel.

8/10 Good

Kiu-wai

Liked: Cleanliness, staff & service, room comfort
Nice, friendly and helpful staff. Room is kind of small but tidy and clean.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort
Good area, center
The staff was rude, I made a reservation for one personne, they gave me a room with three beds, when I told them that I need a room with onebed, they said that they dont have it today, but they will have tomorrow, the next day they charged me 10 euros more because the room had three beds and it was for family. Then they said that the price in the internet was not correct, and the price is higher even for one bed room. I had to spend the next day to find another place.

6/10 Okay

Verified traveler

Disliked: Staff & service

2/10 Terrible

Anna, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
September 24-28 2015
1. Tiny room, walls with some dirty spots and even some blood 2. No internet access, talked to two other guests of the hotel, they had the same problem. 3. Late at night some people were sleeping right in the lobby and near entrance.

8/10 Good

David, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money. Basic and comfortable. 20 mins walk to centre but tram is directly outside door and just two stops to centre.