“Delightful Experience”

The decor was really goodvisually fascinating and very comfortable. The staff all seemed really young, which was worrying for a minute- but no longer because they were all very competent, and pleasant, with a total lack of osequiousness, which was great! The resources within the room and within the hotel were very good, except that I couldn't make tea in my room. That was the only fault I found.

“Excellent hotel”

Located about a 30 min. brisk walk from the centre, this hotel is clean, comfortable and very affordable. Once you become accustomed to Vienna's extremely efficient transport system, you'll like it even more. The staff at the front desk (which unconventially) seems to be a bar are helpful, however, they may seem unprofessional to travellers accustomed to premium hotels. Another issue is the wi-fi. You have to log on everytime you use it, which is quite annoying with those long username/passwords. The surrounding area is safe (as is all of Vienna) with trendy cafes. It's near the Pilmigrasse uban. Overall, I was very satisfied, even though I booked a king bed and got two doubles.

“A couple from cyprus”

The Design was perfect, the staff at the lobby and bar was very friendly and nice

“First time at Pentahotel”

An enjoyable stay in this stylish, tasteful yet different hotel. The mix of modern, rustic, contempory decor really worked. There was a warmth and friendly welcome from extremely helpful reception/bar & restaurant staff which was constant throughout our stay. The room was well equipped, good selection of lighting, super bathroom (& wonderful toileteries). The room was slightly small for moving around in - probably due to the large dual beds which pushed together to create a huge kingsize. I always feel that 2 chairs in a room would be helpful rather than 1, when there are 2 people sharing a room. The food served in the hotel restaurent was excellent - evening meal and breakfast. A short 5 minute walk to the U station enabled efficient travel around the city on the underground train system. We would definitely stay in a Pentahotel again.

“Vienna,great city”

Good atomsphere, dinning and bar well used. Close to U Bahn. 20 mins walk to historic centre. Reasonably priced food, bars and supermarkets close by. Free Sunday extension to 3pm. Good small gym and sauna. We thought that hotel gave value for money.

“Need to double the staff”

The design was very cool and the place looked great, but the hotel was operating on a skeleton crew. The bar and reception were combined, as was the receptionist/barman. They didn't seem to know an awful lot and when pushed to phone the duty manager for advice there didn't seem to be anyone in the back office either. They couldn't find our Expedia booking and it took a call from me to Expedia to sort this out. The guy on reception simply claimed the booking wasn't there. When Expedia called the hotel they spoke to someone else who found the booking. I think that the first guy just wasn't bothered. Room service was half-hearted and the bin in the room went unemptied for two days. The room looked great, but was cramped.