Ratings based on 193 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from saudi arabia

Di

Posted Jul 26, 2014
Spacious room but very basic.A/C not cooling properly.No kettle at least provided in the rooms and fridge.Previous reviews as i have read said that they already have provided safety deposit boxes yet none except only in the reception area.Staffs very unwelcoming and not so willing to help for any informations asked like...transport and places to go with. They dont great customers even on my last day of check out.No help offered for luggages and was been told since they are just a 3 star hotel.No slippers and wardrobe provided. Terrible and unreliable service,dont ever ask for wake up call from the reception.Stayed for 6nights...my 3rd day i missed my booked tour as i asked for a wake up call at 0730...i just woke up by myself at 0842 with no wake up call at all,called the reception and was told system faulty,thats all,what about the money i have wasted and time for that day?What if i have missed my flight are they going to pay me back? Location is also fairly far from city centre,4stops by metro with only a few restaurants in the area.Only plus point is the supermarket within the building.No breakfast included.
Comment from Hotel Management
Jul 29, 2014 by Sabine, Hotel Management
Dear Eve, we thank you for having taken the time to give your feedback to us following your stay at Star Inn Hotel Wien Schönbrunn. You have a lukewarm memory of your stay and you rightly highlight certain insufficiencies in the service that was provided to you, and I have been made aware of them. I assure you that we are sorry and we present our sincerest apologies for this unpleasant experience. I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction. We hope that, following our improvements, we may count you among the guests of Star Inn hotels, despite your unsatisfactory experience. Once again, we thank you and hope to win back your trust. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great value!

Posted Jul 23, 2014
I stayed in this hotel for three nights and I must say for such a cheap price, I was amazed at the great condition of my room. Everything was clean and brand new! The staff were friendly and the drinks at the bar were cheap! The metro station was soo close and just three stops away from city centre The only problem was the HORRIBLE smell in the hallway on the third floor. So if u want to book request a room that's not on the third floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

A night in Wien

Posted Jul 21, 2014
Nice experience. Next time I will book again. No fridge in the room, I have use my travel cooling box
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto canada

Awesome vienna launch site

Posted Jul 3, 2014
This hotel has an ample breakfast buffet, super helpful staff (English is great). You can catch the summer way just across the street and zip downtown. A 24 hr day pass is good value to ride a bus or subway. Grocery store next door for snacks. Secure parking for 15 euros. St peters church had a neat and free organ concert. Very peaceful and relaxing Mozart music. Lots to see!
Comment from Hotel Management
Jul 7, 2014 by Sabine, Hotel Management
Dear Guest, thank you for choosing our hotel. We are happy that you were very satisfied with our location and breakfast. We are pleased that they found our staff friendly. So you could spend a nice vacation Vienna. We are looking forward to welcome you back soon in our Hotel. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location .

Posted Jul 3, 2014
Pros: Hotel is in a good location and getting to the town centre is a breeze. Just a couple of stops away from the metro station located across the hotel.
Cons: Room should be equipped with kettle for boiling water.
There is a mini-mart next to hotel and metro station is just across hotel's main entrance. Very good location and room is the best we have stayed in our trip to 4 cities during the trip. Big family room with very comfortable beds. Staff are pleasant and helpful.
Comment from Hotel Management
Jul 7, 2014 by Sabine, Hotel Management
Dear Sam Ho, thank you for choosing our hotel and your feedback about your stay. We are happy that you were very satisfied with our location and that you had a good holiday in Vienna. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.had a good holiday in Vienna. We are looking forward to welcome you back soon in our Hotel. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Jun 30, 2014
We booked this hotel for a business trip. It is very close to the tube station which provides easy access to the main city retail area & square. It was very clean and the facilities were great. Bar prices are also reasonable and provides a good area to relax.
Comment from Hotel Management
Jul 1, 2014 by Sabine, Hotel Management
Dear Guest, thank you for choosing our hotel. We are happy that you were very satisfied with our location and that you had a good holiday in Vienna. We are looking forward to welcome you back soon in our Hotel. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Very good value

Posted Jun 25, 2014
Pros: Friendly staff Free Wifi was excellent Clean and comfortable Great value Fantastic buffet breakfast
Location: Supermarket is right under the building. Restaurants close by are good value
We stayed here for 2 nights and were more than satisfied with our choice. The hotel is quite new and the staff were some of the most friendly and helpful we have met. As we were using public transport the close metro station was a huge bónus.
Comment from Hotel Management
Jun 26, 2014 by Sabine, Hotel Management
Dear Guest, thank you for choosing our hotel. We are happy that you were very satisfied with our location and that you had a good holiday in Vienna. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back soon in our Hotel. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team
4 out of 5
Recommended
for Everyone
by Ranjan

Good hotel for Vienna holiday

Posted Jun 24, 2014
Pros: As mentioned very well located.
Cons: An electric kettle with tea/coffee making facility in the room would have been appreciated - it's nice to have a cup just after waking up.
Although away from the city centre the hotel is opposite a Ubahn station so travel to anywhere in the city is absolutely no problem, the city centre is 4 stops away, and the Schonbrunn palace is 2 stops away. Free maps are available in the hotel lobby, and the staff were very helpful in booking day trips, giving directions etc. The room was large and cheerful, the bathroom was clean and the bed comfortable. The wifi was excellent. The buffet breakfast was good, but at 12 euros a head a bit expensive.
Comment from Hotel Management
Jun 25, 2014 by Sabine, Hotel Management
Dear Ranjan, thank you very much for sharing your feedback on your recent stay with us. It is very encouraging to read that we where able to provide a perfect stay for you and especially that you found our team very friendly. We will share your comments with the entire team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back to the Star Inn Hotel Wien Schönbrunn. With kind regards Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team lmongst others – we offer for breakfast: Original Serrano ham on ham slicer, smoked salmon - Premium quality, Austrian sparkling wine (winery Hagenbüchel), scrambled eggs (free-range), fresh fruit salad, several seasonal fresh fruits, Kellogg's Cereals, Nutella - nut spread, vegan spread, 5 more spreads, 5 different types of sausage (including 2 x poultry and ham#, 6 different kind of cheese, vegetables, mayonnaise, mustard, Actimel, organic butter, Becel margarine, organic fruit and natural yogurt, muesli, organic milk, lactose-free milk, 4 different kind of jam and diabetic jam Made of the jam maker from Bad Ischl, a variety of pastries and roll and wholemeal roll, brown bread, bread for toasting, Danish pastry, ring cake, WMF coffee machines with Dallmayer coffee, Ronnefeld tea, 4 fruit juices #orange, apple, multivitamin and pink grapefruit) and much more. All you can eat and drink buffet and take-away coffee.
3 out of 5
Recommended
for Everyone
by Theresa from UK

Very clean but basic - near underground station

Posted Jun 8, 2014
Pleasant desk staff. Room quite large but basic. Shower ok - no bath. No safe in room. No tea making facilities - person on desk said that you could get boiling water for tea from bar but sounded a bit dangerous to take up to 6th floor. Best bit of hotel was its proximity to the Langenfeldgasse u-bahn station.
Comment from Hotel Management
Jun 10, 2014 by Sabine, Hotel Management
Dear Theresa, we very much appreciate your comments regarding your stay at the Star Inn Hotel Wien Schönbrunn. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The good news, in July all rooms get a fridge and a safe. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team
4 out of 5
Recommended
for Everyone
by paul from london

A fair deal

Posted Jun 3, 2014
The room was clean, the staff were helpful, it was very near the metro system into the centre of Vienna. What more could one want?
Comment from Hotel Management
Jun 10, 2014 by Sabine, Hotel Management
Dear Paul, thank you for choosing our hotel. We are happy that you were very satisfied with our staff and location and that you had a good holiday in Vienna. We are looking forward to welcome you back soon in our Hotel. Sincerely, Sabine Lugstein, Guest Relation Manager & your Star Inn Hotel Wien Schönbrunn Team