Ratings based on 643 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monza

Hotel veramente speciale

Posted Apr 7, 2015
Pros: Tutto
Cons: Nessuno
Location: Tutto ad un passo. Metropolitana a 5 metri.
Un posto fantastico, personale gentilissimo e disponibile. Camera spaziosa ed elegante, bagno pulitissimo e con la possibilità di stare sotto la doccia ed ascoltare la musica. Musei ad un passo ed anche i ristoranti e le caffetterie.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bayern

Sehr zentral gelegenes Hotel.

Posted Apr 7, 2015
Pros: Lage, Parkservice, Freundlichkeit und Aufmerksamkeit, Frühstücksbuffet
Cons: Fernseher könnte größer.
Location: Zentral, alle Highlights der Innenstadt sind zu Fuß erreichbar, Schlösser können mit öffentlichen Verkehrsmitteln problemlos erreicht werden.
Äußerst angenehm, Parkservice, fast alle Highlights von Wien können zu Fuß erreicht werden. Gutes Preis-Leistungsverhältnis. Frühstücksbuffet sehr umfangreich. Sehr angenehmes und aufmerksames Personal.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, USA

Great location, helpful courteous staff!

Posted Apr 1, 2015
Hotel is in the heart of the shopping and restaurant district so everything is right there. Sightseeing to areas is an easy trip but we loved staying in this neighborhood. Very friendly accommodating staff: if I had to find a negative it's that there is barely any counter area at the sink; there are shelves on the side but were awkward to use. Overall however would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, good service.

Posted Mar 20, 2015
Pros: nice lounge bar, attending staff, comfortable rooms, great breakfast
Location: 3 minutes walk to Graben
My preferred hotel in Vienna. Stayed there several times and find it very good for business travel. It is also close to the best shops in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2015
Perfekter Service, hilfsbereites, zuvorkommendes Personal. Sehr zentrale Lage, sodass man alle wichtigen Sehenswürdigkeiten bequem zu Fuß erreichen kann.
4 out of 5
Recommended
for Couples
by A verified traveler

schönes ruhiges Stadthotel

Posted Feb 3, 2015
Pros: ruhige Zimmer und sehr freundliches Personal
Cons: Sauberkeit der Zimmer
idealer Standort um die Sehenswürdigkeiten Wiens zu erkunden
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Western Australia

Fantastic location and excellent staff

Posted Jan 29, 2015
Pros: Location. Rooms. Staff.
Cons: Nothing.
Location: Location is great. Shopping/tourist attractions are nearby. If you don't feel like walking, the U-bahn is next door (we only used it for Schonbrunn).
We stayed at Steigenberger over the Christmas season. The location of this hotel is absolutely perfect! It is on a quiet street in the main part of the city and the shopping district is a mere 2 minute walk away. To top it off, a U-bahn exit is right next door to the hotel and the famous Cafe Central is less than a minute down the street. Staff at the hotel were very welcoming upon our arrival. The hot cups of tea they provided were much appreciated after a tiring 20 hour journey. Staff were also happy to help us mail out a parcel during our stay. Very helpful if you "no speaky" German! ALL the staff - concierge, reception, housekeeping, restaurant - provided exceptional service. The rooms were extremely airy and comfortable with reliable wifi. You are sure to get a good night's sleep at this hotel!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Belgium

centrally located, calm and pleasant hotel

Posted Jan 13, 2015
Pros: The physical plant, the location and the staff.
Cons: Improvement would consists of finding a way to filter out clients that are a bit rowdy.
Location: The museums and historical buildings, as well as nearby quality stores are an asset.Cafe Central, just around the corner is a must see!
The check in staff was superb. Got assigned an excellent room. Most of the hotel clients were civil and cultured, something that can not be said for clients from a large country from the former USSR.That put bit of a damper on the atmosphere in the hotel lobby. The spa area was quite pleasant. Excellent idea on the part of the hotel mangement to put up a sign that alcohol was not allowed in the spa area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the middle of all the action

Posted Jan 7, 2015
Pros: Staff was extremely helpful and polite. The location in the middle of the city and steps away from transportation to the airport made it a gem
I had a great time at this hotel, even though I only spent one night, the hotel location gave us the best opportunity to optimize our stay
5 out of 5
Recommended
for Families
by A verified traveler

Best location to travel in Wien

Posted Jan 7, 2015 on Hotels.com
Very nice location(very close to metro station and cathedrale and city hall), Good breakfast, Clean room