Outdoor pool, sun loungers

Reviews of Don Chan Palace, Hotel & Convention

5 out of 5
Don Chan Palace, Hotel & Convention
06 Ban Piawat, Rue Fa Ngum, Sisattanak District, Vientiane, Vientiane

Reviews

8.0

Very Good

Rating 10 - Excellent. 47 out of 144 reviews" "
Rating 8 - Good. 61 out of 144 reviews" "
Rating 6 - Okay. 24 out of 144 reviews" "
Rating 4 - Poor. 7 out of 144 reviews" "
Rating 2 - Terrible. 5 out of 144 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Items stolen from my room. Disappointed customer.
I stayed her for 3 nights. A few items were missing (stolen) from my room. These items lost had sentimental value to me as well as it cost me $200. I told the front desk twice and was told that management would look into it and get back to me. Two weeks later after asking the front desk twice and emailing the hotel, I heard nothing. I know that I will never get back what I lost but though the hotel would take responsibility for my lost items. Apparently, they don't care. They could have at least credited my room or even an apology. Be careful of your valuable stuff if anyone ever decides to stay here. I have stayed at Don Chan every year for the past 5 years but will never stay again because they don't value their customers. The sauna also had no smoking signs up. People were smoking in there. I can't deal with smoke. I told the staff and they didn't care to say anything to the smokers either.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and the staff very good I will refer other guest to the hotel
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice experienced for our first stay in a nice hotel in Laos.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
the staff were great and helpful and the property is in an excellent location.
Stayed 3 nights in Nov 2019
Response from Somvang on Dec 10, 2019
thank you so much for your stay with us

10/10 Excellent

Prasert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Bill on Aug 16, 2019
How may i assist you?

8/10 Good

DOREEN CHIN YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained
Satisfied with 24h open space gym
Stayed 1 night in Jun 2019
Response from Bill on Aug 16, 2019
How may i assist you?

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
I will not stay at this hotel again ever, their bed hard like rock and the air condition is not cool at all, I had slept in the room with 26 C. It was hotter than the temperature outside. After they moved us to another room, there was nothing different, bed the same, AC still the same. I was turned it down to 5 C, but it still stay at 26 C the whole night, it is horrible. This hotel is not even suppose to rate as 2 stars.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jan 2019

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don Chan Palace lives up to its name
We have stayed often at the Don Chan Palace and believe it to be one of the better values in Vientiane. Staff are extremely helpful and courteous the location is mostly central to most amenities with a regular shuttle offered into town, although you can walk. Well maintained, clean and convenient. Sure you’ll enjoy your stay
Stayed 5 nights in Jan 2019

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don Chan Palace is worth your visit
Stayed many times at Don Chan Palace and found staff and hotel to be of high quality. The location is a small distance (.5km) from most conveniences, but they provide a shuttle at regular times to make getting around easier. Staff are very polite and helpful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018

4/10 Poor

victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stone mattress
Terrible experience. The property is located in the middle of nowhere and caters primarily two Chinese and Korean tour groups which is perfectly fine but everything in the hotel is done with that in mind. Horrible internet and no cable TV service other than Chinese language channels and absolutely nothing in English or any other language. Pool and fitness area are terrible with equipment that may be 50 years old. Breakfast buffet also terrible with a lack of protein of any kind. In other words noodles breads some fruits and vegetables but almost nothing in terms of protein. And I would be remiss if I did not point out that the worst thing of all was the mattress which was obviously a slab of stone covered by a piece of foam. I enjoy a firm mattress but this was something I had never experienced before. Coming from someone who has certainly slept on the floor using a thin futon I have to say this was the most Rock Solid that I have ever slept on and it made for horribly sleepless nights.
Stayed 3 nights in Nov 2018

10/10 Excellent

Koby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The are big, the breakfast Is good, the location close to the makong River
Stayed 1 night in Nov 2018

8/10 Good

Michael

Very good in general. The elevators are slow. Need more electric outlets, The locations of current outlets are inconvenient. The shower water power is not strong enough.
Stayed 2 nights in Nov 2018

10/10 Excellent

Mingjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a big hotel in the area, with lots of conference rooms. Hotel staff are professional. The rooms are quiet, even close to the elevator. it's about 15 minutes from the airport. The only thing needs to be improved is its wifi speed.
Stayed 1 night in Jul 2018

8/10 Good

Odbayar

Liked: Room comfort
Disliked: Property conditions & facilities

8/10 Good

Verified traveler

Liked: Staff & service
Hotel in good location. Good view of Mekong river and city. Quiet area. The service and staff were excellent. Food good. Honestly a little disappointed in the condition of room for a 5 star hotel. Carpet looked dirty. Had stains. Bathroom tile around tub had a little mold. Bed was hard. Furniture old. Maybe we were given older room. There were a lot of high end cars parked in front. Even a rolls royce.
Stayed 3 nights in Feb 2018

8/10 Good

Ron, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel satisfactory
Hotel satisfactory: not centrally located and despite characteristics of the hotel on various reviews, the hotel would be best described as a 3 and half star. The only thing going for the hotel is the excellent staff. The restaurant menu was presented as three separate menus.... poor!..... should be pulled together as one menu... with headings as APPETISERS, MAINS (Laotian, Thai, Chinese, Western etc), DESSERTS Breakfast food range extensive but of average quality. Strange that airport transfer to hotel was $10, yet complimentary back to the airport.
Stayed 3 nights in Jan 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Its was nice present stayed, the property close to night market and restaurants along Mekong river. many selection of foods and breakfast, awesome service, excepted the bed little hard.
Stayed 2 nights in Jan 2018

8/10 Good

Olaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place for quiet time in your h
The staffs are very friendly and helpful. But the hotel facility is a bit old. Location is a bit far from city central. Breakfast quality is very basic. A great service from the staff is the most memorable factor from this hotel.

8/10 Good

Nik , Singapore

Disliked: Property conditions & facilities
cleaning the room ,needed more .staff were good and polite .need ironing table and iron .bath tab need to be reviewed,breakfast was good .the lobby was good and waitress was polite , but it was hot at most of the time .
Stayed 3 nights in Jul 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Absolute Best
I've stayed in a hundred hotels in the past year or so and this was the absolute BEST. And the cost was very low for what I considered a 5 star hotel in every way.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes we had a good stayed in this hotel everything was ok for us.
Stayed 1 night in May 2017

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed for 3 nights and enjoyed my time. Staff are extremely friendly and have good customer services. Shuttle bus to CBD as well as the airport are free and absolutely adding value. Building is getting a bit old but room is spacious. Good value for money.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, room comfort
Good
Great!
Response from Ryoji Suganuma on Mar 24, 2017
We're delighted to serve you.

10/10 Excellent

Raja, Visakhapatnam,India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overlooking Mekong river
Apprehensive first. But after checking into corner room 9011 with rear window facing Mekong river and side window facing pagodas and temples, settled comfortably. I have enjoyed Viantine only because of my stay here.
Mekong river with hotel in the back ground
View From room
Corner room
Temple

8/10 Good

Kang, Bangkok

Liked: Cleanliness, staff & service, room comfort
A well-known hotel in Vientiane
My room was upgraded to deluxe type which was more comfortable and very beautiful riverview.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Mas

Disliked: Cleanliness, staff & service, property conditions & facilities
the food and restaurant service in the hotel not good. breakfast not continental at all - very Chinese and other Eastasian countries focused.

8/10 Good

Bryce

Liked: Cleanliness, room comfort
Disliked: Staff & service

10/10 Excellent

John, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice - but wrong location for the sightseer.
Hotel condition exterior wise is rather weathered. Beautiful main entrance, with helpful door and reception staff. Room chosen was of average size with a view looking towards the city. Main restaurant had a good selection of farang food. Certainly the breakfast was big enough to keep even the most greediest fulfilled for the day. Biggest issue is that without a car or tuk tuk the location causes a problem as the main city attractions are a lengthy walk - and the traffic flow is from behind. Road / pavement condition, like most ASEAN countries, is not for the faint-hearted or dimwitted. All in all, a nice hotel, however not for family groups with no means of transport.

8/10 Good

ArthurH, Wickford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive, perhaps a little tired
My wife and I stayed for a week. The hotel was obviously built to a very high standard and the lobby is very impressive. The rooms are large and well appointed, but it is not hard to find little details, such a cracks in some tiles or poorly reapplied bath sealant the indicates the hotel is in need a redecoration - but I have some sympathy as to do so to the original standard would be truly expensive, perhaps not making good business sense. The staff are exceedingly polite and try hard to help, but don't expect a high level of spoken English. Some staff can converse but many can't. The food served reflects the geographic location, although there is a large range of food, only a smaller range is familiar to those with european tastes. We had a room on the tenth floor. From there the views are impressive, but the fit of the double glazing is not as it once was and so there is quite a lot of noise at night, both car/bike engines and music.

8/10 Good

Anthony, Honolulu

Liked: Staff & service
Excellent service.

10/10 Excellent

nice staying, saiful, calgary.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staying.
Nice staying. Close to clubs, night market bar. The only issue is that away from downtown.

8/10 Good

Dimas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Richard L.

Liked: Cleanliness, room comfort
Big White Elephant just west of the city center
I stayed here one night and found the location to be a distance away from the city center. They do have a free shuttle bus to the Fountain Square but there are limited departures. Walking around the neighborhood, I did not find many places to eat. The lobby is huge and check in was fast. My room was a suite and it had a nice view, comfortable bed and good shower. The room safe needed to be replaced as it was not working. The room had a refrigerator and cable tv. It was clean and very quiet. The internet here is bad. I cold not get good reception on my floor and went to the second floor. Again, wifi was bad here. I thought I would do a speed check and found the service to be .76 mbps, not even a full one. For a hotel like this to have such bad internet is terrible. The breakfast buffet was average as they catered to buses full of Chinese tourists. I found the prices listed in Chinese restaurant to be very high and did not eat there. The pool was very clean but the 2 nearby pool tables wee dirty and broken. One can see peeling paint around the outside of the building. I would stay in the city center on a future visit to Vientiane.

10/10 Excellent

James, Louisiana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with location
Hotel was nicely located right next to the shopping mall,the dinner was excellent and the service was great, I will definitely stay there with my family in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel and staff were so helpful and friendly.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ryoji Suganuma on Nov 28, 2015
Dear Guest, Thank you for slected and stayed at our hotel. Thank you for your score of our hotel. We will try to get score 5 out of 5. Best regards, Ryoji Suganuma Online Marketing Manager

10/10 Excellent

Patrick, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, friendly and efficient staff.
They didn't have any rooms available at my booking price but rather than making me wait they upgraded. Nice. The only downside was the air conditioning which did not make the room cold enough as thye duvet was quite thick, so woke up in a ball of sweat. Had to resort to sleeping in Hotel dressing gown with towel over legs. With the sitch to duvets,it is important that the room temperatures are lower than the old shett and blanket way.
Response from Ryoji Suganuma on Nov 14, 2015
Dear Guest, Thank you very much for your comment of our hotel. We hope you may return to our hotel in future. Best regards,

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Very Quiet
Internet is very slow in the lobby and business center.
Response from Ryoji on Sep 9, 2015
Dear Guest, Thank you for your comment of our hotel. We will try to improve internet speed. Best regards,

6/10 Okay

Mel, Chicago, IL

Liked: Cleanliness, staff & service
Don Chan Palace-Vientiane, Laos
Modern looking hotel that leaves a bit to be desired in maintenance. Friendly staff.
Response from Ryoji on Oct 13, 2015
Dear Guest, Thank you for your comment. We hope you may come back to our hotel in future. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don Chang
Modern hotel in Vientiane. Not exactly cozy. Nice rooms. Staff is very friendly. Food at the hotel is good. Exercise facility is open air -- so go early in the morning!
Response from Ryoji Suganuma on Nov 28, 2015
Dear Guest, Thank you for your good comment of our hotel. We hope you may come back to our hotel in near future. Best regards, Ryoji Suganuma Online Marketing Manager

8/10 Good

Hazem

Liked: Staff & service, property conditions & facilities, room comfort
Response from Ryoji Suganuma on Nov 28, 2015
Dear Guest, Thank you for gave us good score. We will try to get 5 our of 5 next time you may stay our hotel. We are look forward to serving you once again soon. Best regards, Ryoji Suganuma Online Marketing Manager

4/10 Poor

James, Brisbane Australia

Liked: Cleanliness
Disliked: Property conditions & facilities
Not good hotel for Australians little value for mo
Poor quality hotel not maintained well at all. Services limited very little English spoken
Response from Ryoji Suganuma on Nov 14, 2015
Dear Guest, Thank you for your comment of our hotel. We will try to maintain our facility. However, we had done some guest rooms, Lobby area, Coffee Shop and Chinese restaurant. We may do renovation other guest rooms in future. Best regards,

8/10 Good

Petnarong

10/10 Excellent

Dale, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Bargain; Service: Flawless; Cleanliness: Immaculate; Renovations on upper levels didn't worry me

8/10 Good

joseph, England

Liked: Staff & service
Facilities: Basic; Value: Affordable; Service: Professional, Good, Courteous; Cleanliness: Tidy; the hotel was in the middle of major construction from 7.30am - 7.30pm suggest wotif notify customers of this in the future the rooms were shaking