Ratings based on 192 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom cape cod
Paradise foundPosted May 3, 2015
Location: Bio bay a must, the beaches, the shopping, the restaurants.
What can I say about Vieques and the W. From the time you arrive at the airport and hit th W lounge you are treated with friendly and helpful associates. I have to say everyone is on the same page from the desk, to the grounds crew, the pool, the shops and resturants this place is amazing. Vieques and the W are a match made in heaven.
for Everyoneby A verified travelerfrom New York
Mediocre service at W hotelPosted May 2, 2015
Pros: The lounge at the airport, location, amenities.
Cons: Proper staff training
Location: Gorgeous beach
The hotel's location, decor, amenities are great, however the service is severely lacking compared to other W hotels internationally. The staff takes advantage that they have no competition from other non existent luxury hotels on the island. Our check in was delayed 2 hours, and we were sent to the wrong room occupied by other guests. The daytime bartender was rude, unfriendly, and condescending. The front desk attendants were friendly however severely inexperienced in customer service and problem solving.
by A verified traveler
viewPosted Apr 27, 2015
Pros: pools were nice
Cons: If you sell the view, provide the view
Location: nothing nearby, stay in esperanza
they told us we had a "spectacular Ocean view". In fact it was totally obscured by trees. No view at all. we paid extra for no view............ Nothing nearby. stay in esperanza
by A verified travelerfrom San Juan
DirtyPosted Apr 9, 2015
The room is big. But the bathroom is dirty. The bathroom door was broke. No like it the Hotel. But the staff was nice and kind
for Everyoneby A verified travelerfrom kansas City
Posted Mar 18, 2015
Nicest place on the island. Very pleasant and peaceful surroundings. The pool area is great!
for Everyoneby A verified traveler
Posted Mar 12, 2015
The hotel is an excellent place for a short-term stay by anyone not familiar with the island.
for Everyoneby A verified traveler
Amazing resort!Posted Mar 10, 2015
Amazing hotel. Stuff is friendly and nice. They were very informative about the hotel and it's surroundings.
for Everyoneby A verified travelerfrom new york, ny
Very happyPosted Mar 1, 2015
The staff is well prepared to greet you. I felt welcomed and everyone is very friendly. Will highly recommend it.
for Everyoneby A verified travelerfrom columbus, oh
Amazing!Posted Feb 25, 2015
So relaxing. Concierge was awesome, food, pool, scenery.....a vacation to be remembered.
for Couplesby A verified travelerfrom New York, NY
Excellent location and facility for adult vacationPosted Feb 24, 2015
Pros: The setting is idyllic; the rooms are spacious and comfortable; the restaurant and other facilities are good.
Cons: The service is unreliable. Staff is generally friendly but often forget to follow up on requests or worse, don't pick up the phone.
Location: Beautiful but remote. This is a place to go if you just want to relax, sit on a beach, eat and drink.
We have returned to this idyllic location for three years straight, and we continue to love the facilities and the location. However, the service has declined markedly - there does not seem to be sufficient staff capacity. Calls to "wherever, whenever" routinely go unanswered, and they just aren't on top of things the way one expects from a W and used to be able to expect from this specific W.