Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.2 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from East Brunswick, NJ
Bad choice, Nver againPosted Jun 26, 2011
Best Western should be more careful using their brand! Maximum two stars hotel. I booked the hotel trusting that I was going to find the Best Western standard and it was a bad surprise. The internet photos does not correspond to the reality. The hotel is old and the service is weak with several basic mistakes like finding waste (kraft bag, empty both of water and etc) from previous clients when I check in. Towels are old and more really white with spots and stains. I left one day in the morning when the maid started cleaning the room and I retrun five hours later and she had not finished yet. Bathroom exhausting did not wok and only part of ilumination was working. Funiture is old and room had a bad smell. Waiters have very limited knowledge about how to handle food and the kitchen and food preparation requires significant improvements.
Recommendedby A verified traveler from Wisconsin
Maya Tabasco near Parque La VentaPosted Jun 15, 2011 on Hotels.com
I stayed at the hotel in preparation for a seminar being held there. The hotel breakfast was a very nice buffet, the room was clean, well-lit and comfortable, though the towels (very clean) had seen better days. Room had an efficient airconditioner, much appreciated in June heat and humidity. Pool was clean and accomodating though the high edge made it a little difficult to get out. Restaurants near by were basic but good and the Parque La Venta was a reasonable walk.
Recommendedby A verified traveler from Georgetown, ME
Good stay near bus station.Posted Mar 27, 2011 on Hotels.com
All Mexico travels by bus. This hotel is within 5 minutes walk of the Villahermosa central bus station. I stayed at this hotel twice, once for three days to see LaVenta and Palenque, and once as a stop over to break the trip from Merida to Veracruz. The hotel is modern in style, inside entry to rooms. There is an outdoor pool well kept and a sitting area in garden adjacent to the pool, also well kept and a bar off the pool. The restaurant has good food prepared wihtin view. At least one desk clerk spoke English and the waiters in the restauarant are not afraid to struggle with language. When I was shown my room the air conditioner was off (probably an energy saving measure) and there was a strong mildew and mold odor. This was true for both stays but the first room was more noticable than the second. Both rooms were clean.
Recommendedby A verified traveler from Santa Fe, NM
Villahermosa good valuePosted Feb 6, 2011 on Hotels.com
The hotel is conveniently located next to the highway. The rooms are dated but clean and comfortable. Good value for a night on the road. Not a vacation or resort hotel.
Not Recommendedby A verified traveler
A nightmare come truePosted Jan 6, 2011 on Hotels.com
I have to tell this to other users. Not sure where was the issue, but during checking in, the hotel guys said they could not provide the service as I have paid it (breakfast included), but as instructions they have received (no breakfast). After 1/2 hour debating in the lobby, i have to personally call hotels.com for them to solve this issue. And yes, after all this, they finally agree to provide the breakfast. But guess what, the next day, the breakfast was a glass of juice OR small plate of fruit AND 2 small portions of bread... yes, unbelievable.... after all the fighting in previous night just to get this... So this hotel is so so, the quality of the facilities are not bad at all, but the quality of customer service, specially from the guy in charge, it's the worst i have seen or heard... this guy doesn't know about or even know how to spell customer services. I will never recommend this hotel to any of my friends.
for Couplesby A verified traveler from New Jersey
PLEASE SOFTEN YOUR BEDS.Posted Mar 17, 2010
The hotel, service & restaurant were very nice, but the beds were very hard & caused us to be unable to move the next day because of sore backs. If the beds were softer, we could recommend this hotel.