We were trying to change the date if reservation. Contaced Expedia from Mexico just to find out that non of their staff spoke English and Expedia customer service lady couldn't help. We arrived late. The guy at the reception desk couldn't be leas bothered , he also said that the reservation was for the next day which clearly wasn't the case on my confirmation email. After signing a paper for 300 Pessos for remote control we wondered of to our room.
The hotel is dated and def would do with refurbishment.
Next morning we decided to give their breakfast a go. We have been told is 100 Pessos a head but when we received the bill it was 125p/p. Not a big deal but when we were trying to explain why we were upset the guy at the reception said that's only 50 pesso extra...! Again, not the point!
Not once member of front seat said hello to us. But other members of staff were friendly. We left one night earlier without even asking for our money back.
We would not recommend this hotel to anyone!
Viola from London
Located in the city center of Villahermosa, this hotel is near the airport and within walking distance of Jose Narciso …More
Clean hotel, some bilingual staff, breakfast good. Currently renovating lobby but staff directed us each morning with a smile to the buffet. Tour recomended by hotel was great but it cost me as there was no group. room quite comfy. No restaurants of note nearby for me but i like taquerias. Chinese buffet across the road chep but i didnt actually go there. I think catering to tourists is something they are starting to do.
Situated in Villahermosa, this hotel is close to Villahermosa Market, La Venta Museum-Park, and Esperanza Iris Theater. Also …More
GREAT stay in Villahermosa, this place has everything in situ.Tthe cleanness and the staff's disposition to help were implicit at all times. The only downside I found was the distance to everything from it.
Ricardo from Houston, Texas.
Situated in the historical district, this hotel is close to Elevated Museum of Villahermosa, La Venta Museum-Park, and Jose …More