Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom canada

Unhappy client, don't like being tricked.

Posted Mar 17, 2015
Pros: The location.
Cons: everything beside the location.
Location: Lots to do nearby.
Had to change room; was first given room very far from the principal exit, dark hallway, had to change room, uncomfortable mattresses, wiFi internet not that great, around 8pm on Mar 11th 2015, I asked if there were any amount owed the reception attendant said no charge Sir., wanted to make sure bcz my flight was leaving at 5am next day although I did ask at the begining of my journey if usage of the room phone within Villahermosa was free of charge, if was told otherwise I would have used my personal cell phone. The morning Mar 12th 2015 of my checking out I had a charge for the phone close to 1000 pesos, no explanation was given to me that's very unprofessional don't know where that comes from (receipt on hand) I'm angry about that. Price of food was different almost everyday eventough I ordered the same items on the menu. The food is disgusting there, I had an argument with the hotel chef, about extremly fatty, oil dripping,food. In general the hotel charged undisclosed prices, bad advertisement overall.
3 out of 5
Recommended
for Families
by Rosa Adrianafrom carmen

estancia

Posted Jan 14, 2015 on Hotels.com
Muy bien, la estancia fue excelente y el servicio de taxi y lo demás estuvo super bien. Creo que volvería.
Comment from Hotel Management
Apr 11, 2015 by Claaudia Vidal, Hotel Management
Estimada Srita Rosa Adriana: Es grato para nosotros saber que tuvo una estancias agradable, es un placer haberla tenido por esta Su Casa, esperamos con gusto que nos visite de nuevo, estamos para servirle.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bell boy very helpful, restaurant food very good

Posted Jan 6, 2015
The brakefast is very good (not the continental one). The hotel staff is helpful. Hotel is centric
Comment from Hotel Management
Mar 12, 2015 by ClaudiA vIDAL, Hotel Management
Dear Jeronimo. Thank you for staying with us, be pleased to receive it again. best regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, Ca.

nice hotel with great location

Posted Jan 5, 2015
Pros: plenty of space in our room (room 151)
Cons: attitude by the guy at the reception
Location: great location, lots of restaurants and parque la venta
easy registration, plenty of space in our room, great location
Comment from Hotel Management
Mar 12, 2015 by Claudia Vidal, Hotel Management
Dear Luis: Thank you for staying with us, be pleased to receive it again. best regards.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2015 on Hotels.com
4 out of 5
Recommended
for Families
by Gandhifrom Df

Buen opcion y vista

Posted Jan 1, 2015 on Hotels.com
Sin problemas y esta bien el hotel aunque no tan centrico y el desayuno incluido es un poco pobre pero si se quiere hacer upgrade para que incluya huevos por ejemplo hay que pagar extra
Comment from Hotel Management
Apr 11, 2015 by Claaudia Vidal, Hotel Management
Gandhi Muchas gracias por sus comentarios, fué un placer tenerlo por esta Su Casa, lo esperamos pronto. cordiales saludos
4 out of 5
Recommended
for Everyone
by A verified travelerfrom guadalajara

Viaje a Villahermosa

Posted Dec 31, 2014
El hotel esta amplio y limpio, las habitaciones tenían muy linda vista al lago. El desayuno que dan de cortesía es muy sencillo y la alberca pequeña En resumen un buen hotel para llegar
5 out of 5
Recommended
for Families
by Susanafrom México, D.F.

Huele a humedad

Posted Dec 19, 2014 on Hotels.com
Los cuartos, las sábanas y las toallas huelen mucho a humedad. El hotel muy bonito.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Variedad de platillos

Posted Dec 9, 2014 on Hotels.com
La estancia muy agradable, al desayuno bufet le falta variedad de platillos, hace ir a otro lugar a desayunar.
4 out of 5
Recommended
for Families
by HÉCTORfrom Paraiso, Tabasco, México

Cencalli es nuestro Hotel!

Posted Nov 19, 2014 on Hotels.com
Todo el hotel excelente, faltaría ampliar el desayuno continental a más comestibles!