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Reviews of Gran Hotel Gervasoni

4 out of 5
Gran Hotel Gervasoni
Paseo Gervasoni N1, Cerro Concepcion, Valparaiso, Valparaiso

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 290 reviews" "
Rating 8 - Good. 127 out of 290 reviews" "
Rating 6 - Okay. 53 out of 290 reviews" "
Rating 4 - Poor. 16 out of 290 reviews" "
Rating 2 - Terrible. 10 out of 290 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well preserved heritage hotel with helpful staff. The area has lots of hip cafes and restaurants. There is an enormous amount of street art. Things to be aware of: The hotel is in the hilly part of the old city Valparaiso. You can expect very narrow cobbled streets and very steep climbs with lots of steps. Parking on the street is difficult.
Stayed 2 nights in Jan 2024

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
More of a BB than a hotel
This "hotel" is more akin to a BB than a typical hotel. It seems a converted mansion from days gone by. As a result you get aged, small rooms with small beds and tight bathrooms that, along with the common areas, creak and crunch as you and your neighbors walk around. It can be annoying in the middle of the night when your trying to get some sleep. Breakfast on the patio overlooking the bay was a highlight. The location is a high traffic area and that means noise at peak times. The Service was great and the place has its charm but be warned; the noises due to the age of the place and busy tourist location can be a problem.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is historic with much character. It does not look new, because it isn't. It is beautiful and interesting. The staff is very kind and breakfast was delightful. We hope to return in the future.
Stayed 1 night in Dec 2023

8/10 Good

Olinda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the loft on room 10 because it was right under the terrace cafe so all the chair dragging was loud and right above you. Also, the hotel needs some furniture updating. Staff was great and hotel was very clean. Nice views!
Stayed 3 nights in Nov 2023
Response from Hotel Gervasoni Hotel on Nov 30, 2023
Good day:We are glad to know that he enjoyed his stay.We look forward to seeing you next time.Greetings

10/10 Excellent

Janice

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old building is full of charm and the view from our room was gorgeous. Breakfast, which was included, was delicious. There is a patio bar with excellent views where one can sit and enjoy the view. The hotel is located in a colorful neighborhood convenient for walking. Super- friendly and accomodaing staff. We'll be back!
Stayed 3 nights in Nov 2023
Response from Hotel Gervasoni Team on Nov 30, 2023
Good day:We are glad to know that he enjoyed his stay.We look forward to seeing you next time.Greetings

6/10 Okay

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
The hotél is añ interesting former mansion filled ŵith antiques. Wheñ one leaves the fro nt door, which is kept locked, one is assaíled by the smell of urine, due to men drinking openly ⁰on the overlook path. NOTE...If ÿou have a lot of heavy luggage, the stairswill make you regret your choice.
Stayed 2 nights in Oct 2023
Response from Hotel on Nov 4, 2023
Buen día :Gracias por sus comentarios, lamentamos mucho lo sucedido y tomaremos las medidas necesarias para solucionar los problemas mencionados. Toda sugerencia o critica nos ayuda a mejorar cada día mas nuestros servicios.Saludos Hotel Gervasoni

10/10 Excellent

Stephen, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Mar 2023
Response from Tiare S. on Apr 6, 2023
thank you very much, we are always improving to deliver the best service.

10/10 Excellent

Edward

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great to walk around the old part of the city. close to Ascensor and street art on the buildings. Several restaurants near by.
Stayed 1 night in Feb 2023
Response from Tiare S. on Apr 6, 2023
thank you very much for your comment, we have the privilege of being located in the historic center of the city.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place. If you’re into spotless not for you, the stairs are steep and tricky, building needs quite a bit of maintenance. Built in the 1800’s I believe. Folks that run it couldn’t be nicer, the area has a lot of character and very fun, also safe. Great restaurants, pubs and cafes everywhere. Very friendly neighborhood, everyone nice. Good breakfast at the hotel, bed comfy, AC worked good. Excellent place to experience a bit of Chile, wife and I liked it a lot. It’s funky and raw, not neat and conservative.

6/10 Okay

Richard, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jan 2023

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEAUTIFUL hotel, location is also gorgeous. Walking distance to the best restaurants in Cerro Allegre. Staff was great, free sit down breakfast in the morning. This hotel was the highlight of my trip
Stayed 1 night in Jan 2022

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

EMcD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff at the front desk very helpful and always pleasant. Our room was big and comfortable but missing a coffee machine. There is a good restaurant in the basement which is not affiliated with the hotel so no room service either. However, the location and beauty of the hotel, itself a historical building, was perfect. In truth, we very much enjoyed our stay there.
Stayed 3 nights in Nov 2019

10/10 Excellent

Rowell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a Pleasant part of Valparaiso
A very welcoming hotel that makes you feel like part of the family and staying with friends rather than in a hotel. Staff at the front desk were very helpful in sorting out taxis and advice on what to see. As well as helping us with metro pass. We arrived early and let them know and the room was ready for us when we got there. We also used their restaurant both nights we stayed and the food and service was great I'm sure the hotel could use some money on sprucing it up but that added in part to the charm.
Stayed 1 night in Oct 2019

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Recepcion on Nov 3, 2019
Estimado Gracias por su visita, esperamos haya sido de su agrado y regrese muy pronto.

10/10 Excellent

John

Stayed 2 nights in Oct 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Recepcion on Nov 3, 2019
Estimada Linda Gracias por habernos visitado, esperamos que haya sido de su agrado y que regrese muy pronto.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute little hotel in a cool city
Centrally located, friendly staff, great view, comfortable room, excellent WiFI. Would stay again
Stayed 2 nights in Oct 2019
Response from The Administration on Nov 5, 2019
Thanks a lot for your visit! We really appreciate that you chose our Hotel for your staying. Expecting see you a next time! Have a great trip & best regards!

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Recepcion on Nov 3, 2019
Estimado Luis Gracias por haber alojado con nosotros, esperamos que haya tenido una excelente experiencia.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, room comfort
Classic Valparaiso Hotel
Hotel has great peraonality and staff is great! The location is perfect, near a lot, but quiet. Only negative is some of the disrepair. The sink light fixture was twisted, not fully attached. The shower doors didn't come together well. The mattress sank in as if people were still laying there. Small things that could be easily resolved. The beautiful building's age gives it lots of charm, but the little things were distracting. Overall, I'd still recommend it for the superb people and location!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Probably the most charming hotel I’ve ever stayed in. So much character & in a beautiful part of town. The staff was very friendly & helpful & the restaurant was amazing!
Stayed 1 night in Mar 2019
Response from Administración on Mar 25, 2019
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location!! All staff that we encountered we're extremely nice. Most spoke very good English which helped us a lot since our Spanish is hopeless. Our meal in their restaurant was very good. Also, without our asking (we loved our first night's room) they gave us a free upgrade for our second night.
Stayed 1 night in Mar 2019
Response from Administración on Mar 25, 2019
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and its views of the city and port. The rooms were beautifully decorated with a sense of history.
Stayed 1 night in Feb 2019
Response from The Administration on Feb 8, 2019
Thank you for being with us enjoying the Hotel. The all concept of the Hotel is what you said, maintain the historical heritage of 1870. Glad to have you and we hope to have you back soon! Best regards,

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2018
Response from hotel gervasoni on Dec 30, 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Camilo, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; Majestic view! Very friendly and helpful Staff!
Stayed 1 night in Nov 2018
Response from Recepcion on Dec 14, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

Mauricio

pleasant terrace, kind staff, we enjoyed our time at the hotel. Nothing fancy, comfortable and great location.
Stayed 2 nights in Nov 2018
Response from recepcion on Dec 14, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

John, Australia

Liked: Cleanliness, staff & service
Nice old building within walking distance of a lot of the tourist places in Valparaiso including restaurants, bars, shops and the main square. The rooms though are old and quite small and really lack any kind of sound proofing - there seemed to be a party outside every night from midnight till 5am for the week of our stay. The breakfast was also not great, mostly cut fruit, sliced meat, bread and pastry. Was a good stay though given the excellent location
Stayed 7 nights in Nov 2018
Response from recepcion on Dec 14, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

4/10 Poor

Loulou, Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms are very small. It’s extremely noisy. Wifi is intermittent. Location is excellent.
Stayed 2 nights in Nov 2018
Response from Recepcion on Dec 14, 2018
Thank you for your comments, we work every day to get better. We hope to see you again with more and better details. Regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately there were too many things wrong at this hotel for me to recommend it. The heating in my room did not work the first night, they put a small portable heater in which was inadequate. The hot water did not work each morning, I had to call reception and ask them to fix it. The WiFi in the room did not work the entire stay, I had to sit in the lobby to access WiFi. On Friday and Saturday night, the loud music from a nearby nightclub went on until after 4am. The staff were pleasant and the location (apart from the nightclub) was excellent, but the hotel failed to provide the basic comforts required.
Stayed 3 nights in May 2018
Response from recepcion on Jun 7, 2018
Thank you for your comments, we work every day to get better. We hope to see you again with more and better details. Regards

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Valparasio
Nice hotel right in the heart of Valparasio with beautiful views and so much helpfulness from the staff.. discovered Pisco sour here..
Stayed 1 night in May 2018
Response from Hotel gervasoni on Jun 7, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great place with a few minor issues
Place is great location and renovated has great bathrooms nice and roomy - however their where issues with the hot water. Front counter check in could have been much improved as key information was not given
Response from Hotel gervasoni on May 4, 2018
Thank you for your comments, we work every day to get better. We hope to see you again with more and better details. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the $$ in a nice neighborhood.
Great hotel for the $$ in a nice neighborhood. We were able to walk to the "tallest building in South America". Staff was very nice.
Response from Hotel gervasoni on May 4, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

10/10 Excellent

Betty, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in old Valpariso
This hotel was located in the very heart of the historic area of Valparaiso. Staff were helpful and pleasant Nicholas was a joy to be around. The breakfast room was a delight. We thoroughly enjoyed our stay.
Stayed 2 nights in Mar 2018
Response from Hotel gervasoni on May 4, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

Nancy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old, classy and well located
Loved my two days stay at the hotel. Superb location. Staff was helpful with parking and tourist information. Nice staff at the hotel and terrace.
Stayed 2 nights in Mar 2018
Response from Hotel gervasoni on May 9, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viva La Valparaíso
Best place in Valparaíso.
Stayed 2 nights in Mar 2018
Response from Hotel gervasoni on May 4, 2018
Thanks for your review. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

Valerie, Burlington

Liked: Cleanliness, staff & service, room comfort
Lots to see within walking distance.
This hotel is in an old house in the old part of town. It is a quirky building with lots of stairs and you need to be able bodied to manage them. The rooms are clean, however, they could do with some updating. The breakfast was a continental breakfast. The hotel is within walking distance of lots of good restaurants and it was in a great location to get to our walking tour. Some of the day staff have English, it is more difficult with the evening staff. However, they tried their best by using a translation program. We booked our transfers through the hotel and they were great.
Stayed 3 nights in Feb 2018
Response from Hotel gervasoni on May 4, 2018
Thanks for your review, we are trying to improve our service with your comments. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

6/10 Okay

Brenda, Boston

Liked: Staff & service
Loved the location in Valparaiso
For exploring Valparaiso this hotel is a great location. As a travel agent I booked this hotel for my personal stay. While I loved the history of this hotel and enjoyed the outdoor patio there are some set backs. Firstly I do have to say that the some set backs can't be avoided. For example there is no elevator (nor do I believe they could put one in) and for many this is a negative. It certainly didn't bother me but for some it would prove difficult to climb the many stairs with a suitcase etc. Although staff is very eager (and strong) to assist you with this. The breakfast was good. The room is adequate but our room had no counter space at all in the bathroom, so just a small table in the bathroom so we could leave out products etc out would be helpful. Overall if you visit this area and know how old the buildings are you should not expect much in the form of "modern" conveniences, but the hotels (mostly small boutique style) are good enough to make you comfortable. I thought the location of the hotel was really great. The staff was very helpful and kind! What you have to remember when visiting Chile is that things are different - so this isn't a negative. Just embrace your experience and don't expect it to be like home...if that is what you want...then you should stay home.
Stayed 2 nights in Feb 2018

8/10 Good

amimahone, united states

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Very friendly staff
The location is in the heart of everything. If you are driving and need to park, the three spaces the hotel has are on an adjacent street very close to the hotel, but the spaces are provided on a first come first served basis. Also, it helps if you google the location of the hotel and the dead end street where the spaces are before you arrive. The hotel itself has a lot of charm and the staff could not be friendlier. I think my husband and I had the smallest economy room. It has a nice view of the pedestrian street below, however, it is next to the kitchen. So, in the mornings the staff walk back and forth from the kitchen to the dining room to serve breakfast and the floors are squeaky. so if you need your sleep in the morning you might want to upgrade to a larger room away from the main hallway. Otherwise, it was a good value.
Stayed 1 night in Feb 2018
Response from Hotel gervasoni on May 4, 2018
Thanks for your review, we are trying to improve our service with your comments. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

Kiwid1, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central character hotel
Located in the middle of colourful Valapariso you can do many walks and see lots of different styles of living. Great for 1 to 2 nights. Harder to find if you have not driven in Latin America, but worth it
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Charming Hotel, Miniscule Room
We didn't ask for it, but were given economy room. My spouse and I barely had enough room to get around the bed. The cost was the same as a very spacious, centrally located room in Santiago. The hotel is lovely; the staff was very helpful--but the room was too small. Also there was little hot water. I'd recommend the hotel but warn guests not to take the economy room.
Stayed 2 nights in Jan 2018
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Jan 23, 2018
Thank you so much for your feedback. We will consider this for a future reservation. We are glad to have been helpful to you. Thanks and regards

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Jan 9, 2018
Thank you so much for your feedback. Its really important to us to know your experience with us to keep improving. See you maybe some another time. Regards

8/10 Good

Marie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2017
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Jan 9, 2018
Thank you so much for your feedback. Its really important to us to know your experience with us to keep improving. See you maybe some another time. Regards

8/10 Good

Ricardo, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Like everything in Valparaiso the style of the Gran Hotel Gervasoni is dictated by the topography of the town. You can’t scratch yourself without having to climb a staircase, and because everything is both Victorian and terraced onto a hillside it is small. Once you adjust to this, it’s lovely. beautiful timbers & tiling, lovely & clean, nice sheets & towels and even a complimentary pisco sour. Should have eaten here, but didn’t. Also Daniela (one of the reception managers) was really great. Stay here.
Stayed 2 nights in Dec 2017
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Jan 9, 2018
Thank you so much for your feedback. Its really important to us to know your experience with us to keep improving. See you maybe some another time. Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully quirky hotel in Valparaiso
We stayed for 2 nights. while on a trip to Argentina and Chile. We enjoyed our stay and recommend it highly.
Stayed 2 nights in Sep 2017
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Jan 9, 2018
Thank you so much for your feedback. Its really important to us to know your experience with us to keep improving. See you maybe some another time. Regards

6/10 Okay

Hanna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Has potential but lacks maintenance
For the money I paid I was expecting much more. The hotel, while an old beautiful building, lacked maintenance. The furniture in the room and breakfast and restaurant areas were not in good condition, some even broken. It's a shame the old building isn't taken care of. A lot of lost potential. The room (which was downstairs) was cold and the bathroom lacked maintenance too. The internet did not function well. The service was good though and the staff is very nice. The breakfast was ok.
Stayed 3 nights in Nov 2017
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Jan 9, 2018
Thank you so much for your feedback. Its really important to us to know your experience with us to keep improving. See you maybe some another time. Regards

10/10 Excellent

dixie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Thanks for your review. We are happy to know you enjy your staying at the Gran Hotel Gervasoni. Regards

8/10 Good

Keith, Mississauga ON Canada

Liked: Cleanliness, staff & service, room comfort
Classic historic hotel
This is a classic hotel with lots of history. It does not have all the amenities of a modern hotel (such as an elevator) but the age and decor add to the ambience. Friendly staff are more than willing to carry your luggage upstairs.
Stayed 2 nights in Nov 2017
Response from Daniela Hermosilla- Recepción Hotel Gervasoni on Dec 11, 2017
Thanks for your review, we are trying to improve our service with your comments. We are happy to know you enjoy your stay at the Gran Hotel Gervasoni. Regards

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice if exploring old town.
Interesting hotel in an interesting city. Enjoyed our stay. Lots of character & old world charm.
Stayed 2 nights in Nov 2017
Thanks for your review. We are happy to know you enjy your staying at the Gran Hotel Gervasoni. Regards