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Reviews of Montealegre

3 out of 5
Montealegre
Montealegre 244, Cerro Alegre, Valparaiso, Valparaiso

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 79 reviews" "
Rating 8 - Good. 36 out of 79 reviews" "
Rating 6 - Okay. 16 out of 79 reviews" "
Rating 4 - Poor. 5 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing! Right in the heart of the greatest parts of Valparaiso. The hotel is very simple, but just what I needed for the few days I stayed there. It's a safe hotel because someone is always around at the front door. You do need to often ring the doorbell to get in, but the owner comes to get you very quickly. He is also so helpful and will guide you wherever you need to go in the city. Recommend to the solo traveler!
Stayed 2 nights in Aug 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Alejandro on Apr 21, 2019
Muchas gracias!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Location is the best thing
The best thing about this hotel is the location, slap bang on Cerro Alegre and not far from the heart of the action. The hotel itself was basic, but tired. Needs a luck of paint. It took 20 mins for hot water to run through. The towels were grey, old and featured ingrained stains. But you get what you pay for. It was fine, but we should have spent more and gone somewhere a bit nicer.
Stayed 3 nights in Mar 2019
Response from Jorge - Gerente on Mar 22, 2019
Thank you, we will have your observations.

10/10 Excellent

Magdita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little spot
A great spot located on one of the many hills and a 5 minute walk to one of the fenicular lines. It’s also about a 15 min walk downtown and there are some great restaurants, cafes and bars within a 15 min walk once you get orientated. The staff are very friendly and helpful, the rooms are small but comfortable and everywhere you look are little artistic touches that make it special. It felt safe and was relatively quiet. The breakfast was the usual fare but again well,presented and fresh.
Stayed 5 nights in Feb 2019
Response from Jorge - Gerente on Mar 22, 2019
Thank you! We are comforted that you appreciate our simple and honest service.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
We loved this hotel. Extremely friendly and helpful staff who let us check in early in the morning after an overnight bus, were helpful with directions, and organized a taxi to the bus station the following day. Great location and excellent breakfast. Would definitely recommend.
Stayed 1 night in Dec 2018

8/10 Good

Dave, US

Liked: Cleanliness, staff & service
good staff, small rooms…
This hotel is in a good location, and the staff was courteous and friendly. The rooms however are very small.
Stayed 1 night in Oct 2018

6/10 Okay

Adrian, Melbourne

Liked: Staff & service
Good location, helpful staff and comfortable
Stayed 3 nights before flying out. Hotel and street are quiet. Hotel is relaxed and welcoming. Rooms a bit cramped and basic, ok for the price. Staff were very helpful.
Stayed 3 nights in Mar 2018
Response from Alejandro on Apr 25, 2018
Thank you for your comment, we will pay special attention to your observation about your room. Have a very good trip!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2018

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and convenient
Great location. Nice atmosphere - like staying in a house rather than hotel. Rooms very small but comfortable. Basic but nice breakfast included. Good wifi
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in the heart of cerro montalegre/concepcion. Definition top recommend.
Stayed 3 nights in Dec 2017

6/10 Okay

hannah

Liked: Cleanliness
Stayed 1 night in Dec 2017

8/10 Good

Desiree, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient location
Nice hotel, small rooms , breakfast was good but eating the same food everyday was kind of boring.
Stayed 2 nights in Oct 2017

10/10 Excellent

adam

Liked: Cleanliness, staff & service, room comfort
Best Bang for your Buck
I always stay at Montealegre when I go to Valparaiso! I've tried a few different hotels there, and I always come back to this one because it offers the best bang for your buck. The bed is so comfortable and the bedding and pillows are very comfortable. My room was spacious and had a million dollar view for only $50/night, breakfast included. The breakfast is also tasty with fresh, made to order eggs, although it's a pretty small portion. The bread is also soft and warm. The coffee is decent as is everything else. My only complaint is that the bathroom is really small and the lighting it terrible in the bathroom. They should really invest in some new light fixtures and just update their bathrooms as a whole. The walls are also very thin, so if you forget your earplugs, that could be a big problem if you're a light sleeper. Other than that, I would highly recommend Montealegre!
Stayed 1 night in Aug 2017

8/10 Good

Marga Luisa, New Port Richey, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quaint neighborhood, conveniently located.
Accommodating staff, conversant in English, very helpful and re-assuring. I was there during recent earthquake (6.9 with several strong after shocks) no damage here that was prevalent in other buildings.I felt safe. It was quiet at night, didn't need earplugs. GREAT PRICE!

10/10 Excellent

Loretta, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Hotel on the main walking tour
We were able to check in early which was extremely important to us as we were not feeling well. the Hotel desk clerks were very helpful with information and also arranged a Taxi to Santiago for us. We were very happy that the desk clerks spoke English.

8/10 Good

Verified traveler

Liked: Staff & service
confortable home
hotel staffs were very kind and friendly. in order to access the hotel, need to go up long slope or stairs.

8/10 Good

Adam, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for Price, but Cold
Nice for one night. Great service and the free breakfast is good. The room was pretty clean, but it's very cold even with the little heater in the room. The floors are tile so it stays chilly. The bedding is really nice though and they give you enough covers to keep warm while you sleep.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bacán
Lo pasamos super. El dormitorio fue más chico de lo que pensamos pero igual era cómodo. We had a lot of fun. The staff was very nice and helpful. Son súper amables y nos ayudaron con cualquier cosa

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Value for money
The room is super small and the walls are paper thin. The interiors are ok. Overall it's good value for money though.

8/10 Good

Marieke, Rotterdam

Liked: Staff & service, room comfort
Great service
Great breakfast. Great location. Bathroom can be cleaner but overall the hotel looked nice. Bit of a challenge to find coffee/tea/dinner nearby.

8/10 Good

Tyronne, Nanaimo, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and view
The hotel staff was very accommodating with our early arrival and late departure. The complimentary morning breakfast is delicious and lots to keep you going until lunch time. The location is perfect. Located in the old section of Valparaiso where most of the murals are located. Lots of eating establishments to choose from and we had some fantastic meals. There are safe areas and not so safe areas in Valparaiso (like any city) and this hotel is located in an area that made us feel safe. The electrical plugs in Chile are different than our home country (Canada) so be sure to bring an adapter. We didn't and the hotel was able to supply one for us to use.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

ET

Great location. Minimal room, but that was what I was looking for. Finding the front desk unattended at times raised some questions about security - with the room keys hanging in plain sight.

8/10 Good

Gunter, Atlanta

Liked: Cleanliness, staff & service
Staying in Old Valparaiso
A very pleasant boutique hotel on a steep hill close to the port. My room was upgraded to a double, but would have been cramped for two people with luggage. Bedrooms and common rooms are tastefully decorated and have a distinct European flavor. Because of winter there were no other guests, but I expect the place to be noisy when fully booked even though there is no TV in the bedroom. The service is very attentive and helpful. The location is within walking distance of good restaurants on Almirante Montt, and just a couple of blocks downhill from the hotel is the art museum of Valparaiso which surprises. Walking the hills can be arduous but is worth the effort to get a feel of old Valparaiso. And with the free street map from the tourist office one even has a chance to find the hotel again.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Overall is good.
Bed was comfy but there is no heater!!! The floor is very cold. I asked for an extra blanket. Service was good and staffs are nice and friendly. I missed breakfast so count explain about it. The area is okay. I guess if you walk early on the street or at night have to be careful. The wifi works great if compare to other places in SouthAmerica.

4/10 Poor

Windy, Yorkshire

Liked: Cleanliness
Disliked: Staff & service
Tried to charge me twice
This hotel is basic, but ok. Breakfast was good, but room was cold with a barely adequate heater in Winter, but not a major problem. Young lady on reception appeared to be new and a little unsure of how to deal with check in, so refused my offer to pay on arrival, which I have done at previous hotels in Chile. A few hours later I was leaving to go out so paid a man, who appeared to be the manager, in cash, with the young lady present. Chatted briefly and they kindly helped me with directions. The next morning another man asked me for payment, whilst the same young lady was in attendance. My payment of the last night didn't appear to have been on the system, and more unbelievably the young lady didn't seem to remember the transaction taking place, even though I am the only English person I have seen at the place and there can have been no more than 10 people staying there in total! I politely reminded the young lady that she had been there, but she appeared not to remember even when I recounted the conversation about directions. The man eventually accepted what I was saying, but no apology was forthcoming, I don't think I was believed at all, and made to feel like a thief. There is plenty of choice of hotel in Valparaiso, especially in this very pleasant area, so I would recommend trying another hotel, but pay when you check out so as to avoid any confusion.

8/10 Good

Claymak, Los Angeles, CA

Liked: Cleanliness, staff & service
Inexpensive friendly hotel in great area
I had two nights in Valparaiso before boarding a ship. I wanted inexpensive accommodations in a nice area of the city. The hotel in the front had a shabby carpet and rundown coach--not good on curb appeal. But once inside, it was charming. I had a single room--so small that there was barely enough room to place my suitcase on its side. (I'm sure the non-single rooms are larger). But the room was absolutely clean, the bed was comfortable, and the room was quiet. The shower was fine, but very small--the shower curtain hugged my body when I showered. But I was only in the room to sleep and shower, so it was fine. There was a nice little breakfast with delicious rolls, bowl of fruit, scrambled egg, and instant coffee (ugh). The 24 hour staff was very friendly and accommodating.

8/10 Good

Pascale, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room 305 in a great location!
Anybody taking room 305 will love the hotel. The room is big (even though the bathroom is tiny) and has a great view. Full harbor over Museo de Belas Artes, probably one of th best in the city. It is also possible to have breakfast in the room. The hotel also arranged laundry, very uncomplicated. Easy to reach from the bus station, bus to El Plan and ascensor.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Still a lot of work.
We stayed for two days for the new year's eve. All the other hotels were full and we chose. We paid twice the normal price. There was a change of management a year ago and the new owners are trying their best to lift this place. Positives: the location is fantastic. The staff are very helpful. The rooms are individually decorated. The wifi is fast and works all the time. The new year's eve cocktail cost 40,000 pesos and includes canapés, wine and cake and a glass of champagne while you watch the fireworks display from the terrace. The view is great, you see everything. The cocktail was well organised and the food was really good. Negatives: the rooms are small, the shower head was broken and water would leak all over the floor, there's no TV in the room. We left towels on the floor to be changed but they were simply folded and put back on. There's no hanger at all in the bathroom, to hang towel or clothes. The breakfast is a small bowl of fruit, a small muffin, bread and scrambled egg (plus juice and tea/coffee). It is served individually by the staff. Nice touch but even when not busy, ten minutes for a coffee and some bread is much. A buffet would be much easier, we were still hungry at the end; it would be simple and cheap to have basic things like cereals, ham and cheese, maybe a cake. This is a real let off. Overall, if this was the standard price, I could recommend it. For the new year, at twice the price, this is overpriced.

10/10 Excellent

Tes, Reno, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely adorable.
A highly decorated, quirky hillside hotel with charming and helpful staff, particularly front desk musicologist Felipe. Beautifully situated, Our room had a fabulous view and comfortable bed, with the only markdown for a very small bathroom (great shower, though). I miss it already.

10/10 Excellent

ching kit, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
feels like 5 star hotel services
service was great. me and my gf were hungry at night. the manager gave us local cocktails and some snacks. they also bring us breakfast to our room. it feels like 5 star hotel services. they also gave great information about the area. the day time receptionist is very nice, helpful and friendly too. high recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money and location!
Amazing location in Valparaisio, perfect and very central to everything especially the amazing colourful streets. Staff are very helpfull from the girl at the front desk to the cleaner. Rooms are comfy, clean and basic. Shower and bed were great. Water views was a extra bonus. A very cheap and pleasing option, best value for money in the area by far. We went to a "better" more expensive hotel for our last night after spending two nights there and imediatly wanted to come back as the new hotel was expensive and rubbish. The continental breakfast is also perfect. Woul;d stay again for sure.

6/10 Okay

Verified traveler

Stayed 12 nights in Sep 2019

4/10 Poor

Jorge Roberto

Disliked: Property conditions & facilities
Critica constructiva
Desde la ultima vez que fuimos con mi pareja, hace ya un año; han mantenido las mismas toallas. Esta vez me las entregaron rotas. Ademas tuve problemas con la reserva, ya que a pesar de haberla realizado, ésta no fue reconocida generando un gran malestar, Tampoco invierten en hacer remo delación al Hotel.
Stayed 3 nights in Mar 2019
Response from Jorge Henriquez - Gerente on Mar 26, 2019
Agradecemos su crítica constructiva y la tendremos presente. Muchas gracias.

8/10 Good

Flemming Brahe

Liked: Cleanliness, staff & service
God beliggenhed
Venligt personale, temmelig nedslidt hotel med små værelser, dog fint hvis man kun skal sove.
Stayed 1 night in Feb 2019
Response from Jorge - Gerente on Mar 24, 2019
Bedankt voor uw commentaar

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Jorge - Gerente on Mar 22, 2019
Gracias!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel em otima localizacao, perto do metro, dos passeios e fim de ano foi lindo ver os fogos de toda valparaiso. Funcionarios atensiosos e prontos para ajudar no que for necessario.
Stayed 4 nights in Dec 2018
Response from Jorge - Gerente on Mar 24, 2019
Obrigado pelos seus comentários!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Alejandro on Jun 19, 2018
Muchas gracias! Su feedback nos permite mejorar nuestro servicio. Saludos desde Montealegre.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

6/10 Okay

Gustavo, Brasil

Liked: Staff & service
Disliked: Cleanliness
Hotel razoável, mas com excelente localização
O hotel tem uma localização excelente, próxima dos principais pontos da cidade. Ponto positivo para a educação e hospitalidade da equipe, especialmente para Cláudia. O café da manhã feito na hora também é gostoso, embora falte variedade. Como ponto negativo, o quarto estava bem mais sujo que o esperado. As toalhas são velhas e o quarto não tem muitas amenidades (não tem armário, apoios/ganchos para toalhas nas portas, ar condicionado, ventilador, cofre ou frigobar/geladeira). Não consta na descrição, mas o hotel não tem elevador.
Stayed 4 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fue' de agrado.
Habitaciones sucias pelos por todos lados. Las toallas parecian harapos de limpiar piso. Pagamos dos noches pero tan desagradables que perdimos una noche por lo sucio.Buen desayuno.
Stayed 2 nights in Jan 2018

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel correct pour le prix. Calme et accueillant. Bien placé pour une visite de ville.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très simpa et serviable.
Stayed 1 night in Nov 2017

8/10 Good

cleopas, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable
L’hotel est très bien situé, au cœur du quartier où le street art s’expose sur chaque façade et où il fait bon flâner. Calme la nuit, donc reposant. Le personnel, toujours souriant, était à notre écoute. Ils se sont même arrangés pour que nous puissions avoir un petit déjeuner le jour de notre départ à une heure matinale. Bref, très bon séjour.
Stayed 2 nights in Oct 2017

8/10 Good

GUY

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre très très petite , le soir il n'y avait pas d'eau chaude, on est allé à la réception pour aviser, on nous a répondu que le fais s'était éteint, d'attendre un peu ....mais plus une heure plus tard toujours pas d'eau chaude, une chance au matin, nous en avions, mais l'hôtel est duper bien situé
Stayed 1 night in Nov 2017

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De más recomendable
Buena ubicación. Fácil acceso por ascensor el Peral (no muy promocionado). Sector seguro, limpio y pintorescos pasajes. bueno el desayuno. eché de menos TV en la habitación. Precio conveniente. En síntesis muy bueno relación precio-calidad.
Stayed 2 nights in Oct 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy bien cómodo y acogedor
Stayed 1 night in Sep 2017