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Reviews of TownePlace Suites by Marriott Vincennes

2.5 out of 5
TownePlace Suites by Marriott Vincennes
1320 Willow St, Vincennes, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 347 reviews" "
Rating 8 - Good. 92 out of 347 reviews" "
Rating 6 - Okay. 24 out of 347 reviews" "
Rating 4 - Poor. 10 out of 347 reviews" "
Rating 2 - Terrible. 9 out of 347 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
very accommodating for multitude of eclipse tourists
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Feb 2024
Response from Amber on Feb 6, 2024
We appreciate your feedback and are delighted to know you enjoyed your stay with us TownePlace Suites Vincennes Indiana. Your satisfaction is our top priority, and we look forward to serving you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amber on Jan 21, 2024
Thank You for your review

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic - Stay Here!!
Fantastic facility, staff, and service!!
Stayed 2 nights in Dec 2023
Response from Amber on Jan 21, 2024
Thank you for your response

10/10 Excellent

Kate

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. We brought our dogs and it was an easy stay.
Stayed 4 nights in Nov 2023
Response from Amber on Jan 21, 2024
Thank you for your response

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Always a nice stay. Clean rooms, comfortable beds and really friendly staff.
Stayed 2 nights in Nov 2023

8/10 Good

Dian

Liked: Staff & service, amenities, property conditions & facilities
Could have been cleaner
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Stayed 14 nights in Sep 2023

10/10 Excellent

Marie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!
Stayed 2 nights in Sep 2023

2/10 Terrible

Andrea

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Staff & service
Once I booked this pet friendly hotel and paid at checkin and since I was paying cash they wanted a $50 pet fee, and wanted to charge me incidental fees, damages of $350 on top of the cost of room.. nothing on website said anything about pet fees… nor did they say anything on there website about paying in cash either .. so in a total of over $657 to get a room for one night here. They weren’t sorry for any of it either she was smirking the entire time.. like they were draining my account on purpose… I’ve stayed here before and had nothing of this nature at all… ridiculous people these days..
Stayed 2 nights in Sep 2023
Response from Joy on Sep 11, 2023
Andrea, We are very sorry to hear about your experience. After researching I do see that on the website it shows we do charge a 50 non-refundable pet fee charge. We accept cash either with a cash deposit typically 250 or a credit or debit card on file for incidentals. Since you could not provide a card we asked for a 250 refundable deposit. Since you declined we went ahead and cancelled your reservation without any penalties. Please feel free to reach out with any questions or additional comments you may have. Have a wonderful day!

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, the room & property in general were very clean with friendly staff. Plenty of drawers all over (kitchen, bathroom, bedside table) to unpack and stay organized. Especially enjoyed the area map at the lobby entry. Also for the few of us out here that are still smokers, this hotel had the BEST outdoor smoking area I've encountered. Five stars, will def stay again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Loren

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We felt the lobby area was not as impressive as some Mariotts we stayed in in years past. Also, although the brick walk immediately at the door entrance was attractive, it wasn't practical as when you roll a luggage cart across it we had to be careful or some items would fall off.
Stayed 1 night in Aug 2023

6/10 Okay

Charles

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Elevator was down the entire stay. Furniture was very uncomfortable in room. Was not a fully stocked kitchen of pots, pans, utensils etc( keep that in mind) fire alarm went off at 1:30 a.m. then again next day person next to us cooking. Other than that a great stay! We stayed 3 days in 2 bedroom suite. The shower is wonderful, the room was very clean. Cooling/heating unit and thermostat in lr and both bedrooms. Staff was very nice and helpful.
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Stayed 2 nights in Jul 2023

8/10 Good

Noel

Stayed 2 nights in Jul 2023

8/10 Good

april

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Alex

Stayed 4 nights in Jul 2023

10/10 Excellent

Noel

Stayed 2 nights in Jul 2023

10/10 Excellent

Janice

Stayed 2 nights in Jun 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The check in experience was terrible. The desk clerk said they needed to swipe my credit card for “incidentals”. She couldn’t tell me what the amount would be. Since we were checking in at close to midnight and really needed a place to sleep, I allowed it. When I got to the room, I got a message from my credit card company that the hotel had put a hold on my card for $1,110.00!! The room was paid for in full two months prior! After several phone calls the next day, management reversed the charge but wanted to swipe my card again for “incidentals”. I didn’t do it and they didn’t press the issue. When we checked out, we got the same desk clerk that checked us in. She was not friendly. I was not even asked how our stay was. We stayed 7 nights and received no service until the last day. I had to ask for trash bags, toilet paper and clean towels. I understand it’s an extended stay hotel, but some service should be provided mid-week instead of the last day. The facility itself was nice enough and it was nice to have a two bedroom suite, so I would consider staying again but not if they’re going to hold my credit card for ransom for over a thousand dollars!
Stayed 7 nights in Jun 2023

8/10 Good

Amber

Stayed 1 night in Jun 2023

10/10 Excellent

Braeden, Vincennes

Stayed 1 night in May 2023

8/10 Good

Levi

Stayed 1 night in May 2023

6/10 Okay

Linda, Viroqua

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Bed was nice, floor in kitchen and mirror in bathroom no clean
Stayed 1 night in Apr 2023
Response from Amber on May 2, 2023
Linda,We appreciate you taking the time to write a review. I will take these issues to our Housekeeping leadership team. We take cleanliness very seriously Thank You

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Mairon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2023

10/10 Excellent

Benjamin Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean location
Stayed 1 night in Mar 2023

8/10 Good

Dan

Stayed 3 nights in Feb 2023

10/10 Excellent

Cody

Stayed 1 night in Feb 2023

6/10 Okay

Leslie

Stayed 1 night in Feb 2023

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind and the property was clean and in good condition. I think the bed needs to be updated
Stayed 1 night in Feb 2023
Response from Amber on Feb 27, 2023
Dear Liz,Thank you for the review, we have started updated our mattresses. We only have 10 % of them done.. If you do come stay with us again. Please let us know and we can make sure you get a new mattress.Thanks again

10/10 Excellent

Roger

Stayed 1 night in Feb 2023

8/10 Good

Katie, Corydon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Good breakfast and staff were nice
Stayed 1 night in Feb 2023

10/10 Excellent

Anita

Stayed 1 night in Feb 2023

10/10 Excellent

PRINCE

Stayed 3 nights in Feb 2023

10/10 Excellent

Garin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient to Good Sam Hospital. Room was comfortable and well-appointed. Have stayed here multiple times.
Stayed 1 night in Feb 2023
Response from Joy on Feb 9, 2023
Garin, We are so glad you enjoyed your stay! We look forward to seeing you next time!

8/10 Good

Karla

Stayed 2 nights in Feb 2023

8/10 Good

Nickolette

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay, staff was great and property was clean. Definitely will be back.
Stayed 3 nights in Jan 2023
Response from Amber on Feb 1, 2023
Dear Nickolette,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Amber HardigAssistant General Manager

10/10 Excellent

Garin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room with set up for extended stays. Convenient location, near Hwy 41 and Good Sam Hospital. Great staff!
Stayed 1 night in Jan 2023

10/10 Excellent

Cassie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Friendly management
Response from Amber on Jan 20, 2023
Thank You for taking the time out to write a review.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Amber on Jan 20, 2023
Thank You for taking the time out to write us a review.

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2022
Response from Amber on Jan 20, 2023
Thank YouFor taking the time out to write a review.

6/10 Okay

Brad

Business traveler
Liked: Staff & service, property conditions & facilities
Hotel fine and room was decent except there was blood on the drapes in one of the bedrooms
Stayed 1 night in Dec 2022
Response from Amber on Feb 1, 2023
I do apologize for you experience with us.We hope that you give us another chance, we take cleanliness very seriously. If you would like to reach out to me, please feel free todo so, we hope you choose to stay with us again. Thank YouAmber HardigAssistant Manager

8/10 Good

Vinita

Liked: Staff & service, amenities

4/10 Poor

Kevin

Traveled with family
Disliked: Staff & service
2-day stay, no housekeeping refresh after first day, no body wash in dispenser and not refilled after notifying front desk, burned out light bulb in lamp, kitchen table surfaces not wiped clean from previous guest residue and smudges. Breakfast was very average, ran out of coffee multiple times requiring guests to notify front desk. Disappointing compared to competitors in same price point.
Stayed 2 nights in Oct 2022
Response from Amber on Oct 20, 2022
I do apologize for the misunderstanding since we are an extended stay propertystayover service is every three days and full service is every seven days unless requested service daily. If you would like to contact the property to discuss this further, please let me know.

10/10 Excellent

Clint

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Amber on Oct 20, 2022
Thank You for taking the time out to review the hotel

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Southern Indiana stay
We arrived early because of airline travel and was charged 50$ for early check in. The hotel room floors were not very clean because the bottom of our socks were very dirty, almost black in color. The bathroom shower wall dispensers were not filled so we used the travel size shampoo and conditioner. The refrigerator door handle was not clean. We were very surprised that was no recycling in either the room nor dining area, not eco-friendly. The breakfast food selection was good, just limited in quantity. Besides those matters, our stay was okay.
Stayed 3 nights in Jul 2022

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do it again
It was great
Stayed 1 night in Jun 2022
Response from Amber on Jul 6, 2022
Thank You