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Reviews of Montebelo Aguieira Lake Resort & Spa

5 out of 5
Montebelo Aguieira Lake Resort & Spa
Vale da Aguieira, Mortagua

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 109 reviews" "
Rating 8 - Good. 38 out of 109 reviews" "
Rating 6 - Okay. 5 out of 109 reviews" "
Rating 4 - Poor. 4 out of 109 reviews" "
Rating 2 - Terrible. 1 out of 109 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Miguel

Stayed 1 night in May 2023

8/10 Good

João Manuel Tavares

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2022

6/10 Okay

Carla

Traveled with family
Disappointment
Positives: - Beautiful location near a lake, large swimming pool. Negatives: - Apartment I stayed in is in need of a refurb and missing amenities e.g only one hair drier in a 6 guests flat, no ironing board or anywhere to hang clothes in one of the rooms. - Poor service - booked a boat trip at the hotel’s marina through reception, on the day and time booked no one was there, had to call reception twice to be told boat needs maintenance. Also let them know this was a special occasion (birthday), no acknowledgment at all during our stay, also not all services were open e.g pool bar or other bars closing very early and there was clearly staff shortages impacting on cleaniness of the communal areas. Also some staff were not very attentive either. Overall certainly not up to 5* standards.
Stayed 2 nights in Sep 2021

10/10 Excellent

Tania

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot. The service in the dining room is a little slow but I think it may be the Portuguese way: when we arrive in the dining room and they seat you at the table, they do not offer a drink right away, not water or wine, you have to wait 5-10 minutes. It’s quite disconcerting for me as a Canadian as we like to be served a drink, even water, when we sit down. Also the lighting in the dining room is more befitting a big department store than a dining room. We asked to turn the lights down, which they did in our area. But there was a couple with a baby in a stroller under the bright lights. The food was excellent. I couldn’t get a massage appointment, they were all booked up although there was hardly anyone at the resort. The pool area is gorgeous. We did rent a kayak for anhour. We kayak often, have our own kayaks but this one was a little heavy, harder to manipulate as were the oars.
Stayed 2 nights in Oct 2018
Response from Montebelo Hotels & Resorts on Nov 7, 2018
Hi Michele, Thank you so much for your kind review. We hope to have you back again soon! Kind regards. Montebelo Hotels & Resorts

8/10 Good

Maria, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Country-Side Hotel, Poor Restaurant
We travelled as a family of 4 for our Summer holidays. The Hotel conditions, in general, are good, but the “5th star was lost” somewhere. To make it clear and objective: - Really nice pools, amazing area, fantastic views, good apartments, nice friendliness of staff. - The food, mainly at lunch, is, to state it softly, poor. When you are in a 5-star hotel you expect a level of service, food variety and quality to be even across all amenities, but this is not definetely the case. Even understanding that lunch is served in the pool restaurant, therefore it’s supposed to be “lighter”, to have canned food (mushrooms, peaches, ...) served and so few options in the buffet (poor salads and variety of side dishes) is really disappointing. - The dinner buffet was better than lunch, but still has some of the same problems. In a region with such amazing ingredients, it’s a shame that some of the dishes (mainly the sides) lacked a proper cook to put it together. On the positive side, all the deserts (quantity and variety) was at a 5-star level in all dinner meals. - The hotel states that it has a Kids Club: this is a joke, except if you consider a 3x3m room with literally one book and one pretend-to-be plastic phone and some baby chairs will entertain anyone (definitely not a 1-year old nor a 5-year old). - Security: in general, the Hotel is very safe and your kids can play around without major problems.
Stayed 7 nights in Aug 2018
Response from Montebelo Aguieira on Sep 27, 2018
Thank you for your feedback Maria! We hope your family had a nice rest in our Resort. Next time you come to visit us, please inform our waiter of which type of dishes you prefer for us to meet your gastronomy expectations because we have a very interesting Portuguese Menu in our acknowledged Restaurant! The Resort will try harder to make the Resort more enjoyable for your family. We hope to see you soon! Kind regards

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Busy and nice pools
Big hotel with lots of people (noticeable at breakfast and at the pool). Rooms relatively far from pool area and main building. Nice pools, great views over dam, comfortable and big rooms.
Stayed 2 nights in Aug 2018
Response from Montebelo Aguieira on Sep 27, 2018
Thank you for your feedback Miguel! Hopefully now we have One-bedroom and Two-bedroom Premium Apartments which are closer to the club house and better view over the Aguieira Dam. We hope to see you soon! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience. Excelent breakfast. Excelent program of intertainment, mostly to kids. Good location and good view. Bad things: we didn' t have water in the apartment during 2h in the lunch times, for 2 days what was bad when you have kids and will lunch in the apartment. The in door pool and jacuzi was out of service during 3 days.
Stayed 6 nights in Jul 2018
Response from Montebelo Aguieira on Sep 27, 2018
Thank you for your feedback! Hopefully the issue you mentioned was solved and we will do our best to prevent any other problem in the future. We look forward to welcome you again! Kind regards

4/10 Poor

Sofia, U.K.

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel not to 5 stars standard
The hotel is situated in a beautiful part of Portugal, which unfortunately suffered with the terrible forest fires of 2017. It is very sad to see the extent of the devastated woodlands, but that wasn’t comparable to the condition of this hotel. Although the apartment was incredibly spacious, it was looking tired and in need of some work to reach a 5 star level. The level of cleaniless was poor, and the furniture was chipped in places. They appear to have started some renovations on other apartments as there was a considerable amount of building work. Disappointing stay.
Stayed 1 night in Apr 2018
Response from Montebelo Reservations on Apr 29, 2018
Dear Mrs. Sofia, Thank you for your review. We regret of not being able to properly accommodate you. We hope to welcome you again in a near future in any of our fully renovated apartments. See you soon! Montebelo Hotels & Resorts

10/10 Excellent

Ian, Staffordshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Apartment complex
Hotel is remote from most places

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience. Highly recommended.
Beautiful place. Vey clean and looks great. All the personnel were very kind and helpful and spoke English very well. The breakfast was very good. The kitchen in the apartment was well equipped. There is a golf training area which we enjoyed a lot. Wonderful experience. Highly recommended.

4/10 Poor

Dave, Aussie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 4 or 5 star
The low cost build and fit out, not to mention the tired state of the accommodation and linen renders the hotel sub 3 star. The breakfast quality is similar. As a kids resort or water sports training facility it is great for the uncaring on quality.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KB, Malta

Liked: Cleanliness, property conditions & facilities, room comfort
Nice spacious rooms, few English speaking staff
Had a nice stay at Montebelo Agueira Lake resport & Spa, save for two issues: Only one of the staff in reception could speak English, and the Sauna in the Spa was probably only at 55 deg C. The Hotel restaurant was good (lunch + dinner), and great service from their staff.

8/10 Good

Katie, Australia

Liked: Cleanliness, staff & service
Amazing View
Great Hotel, We got a cheap last minute deal so deffinately worth the price. Good Amenities - indoor heated pool and sauna.. Restuarant was great and reasonably priced. Internet connection was poor especially wifi in the bar. Beautiful view. Difficutlt to find the reception area due to the constructions.

8/10 Good

Silvana Borges da

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel está em constantes reformas e o atendimento fica a desejar em época de baixa temporada como foi o nosso caso. É a segunda vez que nos hospedamos e talvez procuremos outra opção.
Response from Montebelo Aguieira Lake Resort & Spa on Nov 3, 2023
Cara Silvana Borges,pedimos que aceite as nossas desculpas por o nosso serviço não ter estado ao nível que se habituou a esperar. Contamos que nos volte a dar a sua preferência, para lhe proporcionarmos uma estadia verdadeiramente à altura dos nossos padrões de serviço.Atenciosamente,equipa do Montebelo Aguieira Lake Resort & Spa

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax
Stayed 1 night in Aug 2023

4/10 Poor

Antonio

Stayed 1 night in Jul 2022

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Sebastião

Liked: Cleanliness, room comfort
meio bom
alojamento bom negativo não tinha o spa a funcionar e a piscina comum a agua estava fria na reserva diz que tem aceso ao spa mas este não esta ativo(enganam os clientes)
Stayed 1 night in May 2021
Response from Neto on Jun 22, 2021
Estimado Sr. Sebastião, Em nome de toda a nossa equipa do hotel Montebelo Aguieira Lake Resort & Spa agradecemos o seu feedback, o qual valorizamos e analisamos com detalhada atenção. O seu conforto e satisfação são a nossa maior prioridade e considere que o seu comentário será partilhado com a nossa equipa, de modo a que tal situação possa ser evitada de futuro e para que o nosso serviço seja melhorado. Contamos que, de futuro, possa considerar uma nova estadia no nosso hotel, que corresponda aos nossos elevados standards de serviço. Com os nossos melhores cumprimentos, Equipa do Montebelo Aguieira Lake Resort & Spa

8/10 Good

Gonçalo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Neto on Jun 22, 2021
Estimado Sr. Gonçalo, Em nome de toda a equipa, muito obrigado pelo seu comentário. Ficamos felizes por saber que teve uma agradável estadia na nossa companhia e esperamos voltar a dar-lhe as boas-vindas numa próxima visita aos nossos destinos. Atenciosamente, Equipa do Montebelo Agueira Lake Resort & Spa

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020

4/10 Poor

Luis, Bogota

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Silvia Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Die 5 Sterne Klassifizierung ist sicher übertrieben, die Lage ist sehr schön, die Schwimmbecken sind großzügig, die Wohnungen sind auch gross aber das allgemeine Ambiente ist eher Ferienclub 3 Sterne, die Einrichtungen der Wohnungen entsprechen keinem 5 Sterne Standard, der Frühstücksraum ist eher eine Schulkantine, viel Krach, kein Service, ebenso die Außenanlagen, es gibt keine gemütliche Hotelbar für Abends mit 5 Sternestandard auch keine Minibar in den Wohnungen
Stayed 2 nights in Aug 2019

8/10 Good

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel!
Experiência boa, valeu pela piscina. Zona sem muito que fazer em redor. Zona pobre em restaurantes Hotel cumpre com o exigido. Melhor: Pequeno almoço
Stayed 2 nights in Aug 2019

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt sted til afslapning
Dejligt roligt sted som er oplagt for aktiviteter, eks. på søen eller i området.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zeer aan te bevelen
Fantastisch resort!
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert resort
Resortet ligger i skønne, naturlige omgivelser - og billederne af idyllen passede faktisk med virkeligheden. Nærmeste supermarked var ca. 10 km. væk, og man skal være opmærksom på, at der er langt til alt (så det kræver bil/lejebil at bo der). Personalet var venligt og meget hjælpsomt; fx manglede der en proptrækker i boligen, hvilket blev fremskaffet og sendt til lejligheden i løbet af 20 min. Der var et meget højt serviceniveau, fx med daglig rengøring af lejligheden, hvilket vi ikke har været vant til i andre ferieboliger. Lejligheden var kæmpestor (med 3 soveværelser) og med god plads til alle. Vi kunne dog godt have brugt nogle flere terrassemøbler (der var kun 2 stole og intet bord eller fx solsenge). Endvidere var der ikke strømstik til opladning af mobiler mv. i alle værelser - det ville have været rart. Langt de fleste gæster var portugisere. Det er nok også grunden til, at der sjældent var skiltet på engelsk (fx var ugens aktiviteter på resortet og dagens menu i restauranten kun på portugisisk). Morgenmaden var rigtig fin - især var den friske frugt god (men brødet lidt kedeligt). Til aften var der buffet, der var lækker, men dog ret ens de fleste dage - lidt større variation kunne have været fint. Én ting irriterede i restauranten: tjenerne stod på spring for at fjerne ens tallerkener, næsten inden vi havde spist færdig, så man næsten kunne blive helt stresset. Men måske er det kulturelt betinget....
Stayed 6 nights in Jul 2019

8/10 Good

Paulo

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

daniele

Liked: Cleanliness, property conditions & facilities, room comfort
L'appartement de l'hôtel est très agréable. Le personnel ne parle pas du tout Francais. Pas de Room- service, sinon très cher (il fallait repayer les petits déjeuners plus 10 euros soit 30 euros par jour.) La literie est propre mais le lit laisse à désirer au niveau confort. Au restaurant, nous n'avons pas aimé la soirée buffet (plats froids qui auraient dus être chauds) . Pour un 5 étoiles, nous avons été un peu déçus, par rapport à l'année dernière quand nous étions dans un 5 étoiles à Faro au sud du Portugal.
Stayed 7 nights in May 2019

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Estrutura muito nova e muito boa. Os quartos são, na verdade, “apartamentos” dispostos por uma espécie de condomínio, sendo que a sede é onde fica a recepção, restaurante e o clube. Lugar fantástico!
Stayed 1 night in Apr 2019

10/10 Excellent

santiago, Madrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones y sitio muy tranquilo. La limpieza diaria de la habitación, aún tratándose de un apartahotel, es un plus.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Montebelo Hotels & Resorts on May 5, 2019
Dear guest, Thank you so much! We hope to see you soon! We are at your service. Kind regards

8/10 Good

Stijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uitstekend voor een kort verblijf
Alles is zeer correct verlopen. De kamer was proper en ontzettend groot. Restaurant zeer groot, zeer vriendelijke bediening, lekker gegeten en absoluut niet duur voor hetgeen je krijgt. Spijtig van het koude weer (maar wat verwacht je in april), want de buitenzwembaden zagen er prachtig uit. Klein minpunt: veel aanduidingen, o.a. in zwembad, zijn onduidelijk of enkel in Portugees. Hoewel het personeel uitstekend Engels kan zijn aanduidingen of instructies altijd enkel in Portugees. Zijn 2 volledige dagen gebleven en hebben Coimbra, Buçaco Palace en Viseu bezocht. Zeker aanraders, maar verder is er in de directe omgeving niet zo ontzettend veel te bezichtigen.
Stayed 3 nights in Apr 2019
Response from Montebelo Hotels & Resorts on May 5, 2019
Dear Stijn, Thank you so much for your feedback! We hope to see you again. Best wishes

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montebelo
Uma ótima opção para uma estadia familiar
Stayed 3 nights in Apr 2019
Response from Montebelo Hotels & Resorts on May 5, 2019
Estimado Sr. Rui, Estamos gratos pelo seu gentil feedback. Tenham um excelente dia e até à próxima visita!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort tuga
Local tranquilo, rodeado pela natureza, ideal para relaxar e passar tempo de qualidade em familia. Recomendo e penso la voltar no futuro.
Stayed 1 night in Apr 2019
Response from Montebelo Aguieira on Jun 13, 2019
Estimado Sr. Luis, estamos muito gratos pelo seu feedback! Esperamos recebê-lo novamente em breve! Ao vosso dispor, Montebelo Hotels & Resorts

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo muy bien, el trato muy amable y las instalaciones inmejorables. estaría muy bien que la piscina climatizada abriera a las 7h00 en lugar de las 9h00 como sugerencia para los que tenemos que levantarnos pronto para aprovechar el dia
Stayed 1 night in Mar 2019
Response from Rita Lopes on Apr 29, 2019
Gracias por sus comentarios. Son muy importantes para el mejoramiento del resort y de los servicios prestados. Esperamos volver a recibirlos en nuestras instalaciones. Saludos,

10/10 Excellent

rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aprovo em tudo
Espetacular fim de semana,serra da estrela a 80 km hotel super simpático
Stayed 2 nights in Feb 2019
Response from Receção Montebelo Aguieira on Mar 9, 2019
Estimado Sr. Rui, desde já agradecemos muito o seu feedback e esperamos recebê-lo num futuro muito próximo! Não hesite em contactar-nos para qualquer eventualidade! Sinceros cumprimentos!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Montebelo Hotels & Resorts on Jan 30, 2019
O Grupo Montebelo Hotels & Resorts agradece a sua apreciação! Estamos ao seu inteiro dispor!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Belo espaço rodeado de natureza
O espaço que contem todos os serviços funciona muito bem e está muito bem conservado e apresentado. Às habitações falta-lhes um pouco de requinte, perdido talvez pelo anos que já tenham de utilização. A repetir seguramente.
Stayed 2 nights in Jan 2019
Response from Montebelo Hotels & Resorts on Jan 28, 2019
O Grupo Montebelo Hotels & Resorts agradece a sua apreciação! Numa futura oportunidade, sugerimos que contacte o Resort de modo a conhecer as novas tipologias Premium: apartamentos remodelados muito recentemente, espaços reconfigurados e com novos mobiliário e equipamentos. Esperamos tornar a ver-vos em breve! Disponha sempre!

8/10 Good

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau cadre bon rapport qualité/prix
Très bon petits déjeuners, un box de garage par chambre donc très pratique. Beaux appartements bien equipés. Points negatifs: mauvaise insonorisation entre les appartements et coupure d'eau de 8h donc pas de douche ni wc
Stayed 2 nights in Nov 2018
Response from Montebelo Aguieira on Nov 20, 2018
Cher Monsieur Thibault, Merci d'avoir visité Montebelo Aguieira! Nous sommes sûrs qu'il n'y aura pas le même problème. La prochaine fois, envisagez de réserver les nouveaux appartements Premium! A bientôt!

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Montebelo Hotels & Resorts on Nov 9, 2018
Cara Inês, Agradecemos a sua simpática review. Esperemos voltar a vê-la em breve! Muito obrigado e até à próxima.

8/10 Good

Celso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fds com amigos
Hotel muito agradável para estar com amigos. Já nota algum desgaste mas as zonas comuns estão impecáveis. Tivemos o azar de ficar sem luz da 1h ás 14h devido à tempestade mas nada que hotel pudesse resolver.. O pequeno almoço estava excelente mesmo nessas circunstancias
Stayed 1 night in Oct 2018
Response from Montebelo Hotels & Resorts on Nov 7, 2018
Caro Celso, Obrigado pelas suas simpáticas palavras. Estamos constantemente a trabalhar para melhorar os nossos serviços. Muito obrigado.

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort Fantástico
Ambiente bastante sossegado com imensos espaços verdes e uma paisagem muito relaxante. Funcionários muito simpáticos e atenciosos. Muito bom para famílias com crianças. Os apartamentos são bastante confortáveis e grandes. A repetir...
Stayed 2 nights in Oct 2018
Response from Montebelo Hotels & Resorts on Nov 7, 2018
Estimado Vítor, o Montebelo Aguieira e os seus colaboradores agradecem a sua amabilidade e esperamos tornar a ver-vos num futuro próximo! O Grupo Montebelo agradece a sua preferência.