“Very pleasant experience in Vitoria”

Upon arrival, I was greeted by name. I was immediately made to feel welcome by the front desk staff. I arrived early, but the front desk person said they were just finishing getting the room prepared and would I mind waiting a few moments. I waited long enough to get familiar with the wi-fi(free) in the hotel and they had the room ready. I believe they gave me the best room in the hotel! Absolutely great! Everything they said it was going to be. If there is one negative, I would say I would have liked larger windows for the beautiful view, but other than that, the room, adjoining sitting area and bath were all sparkling clean and pleasant. The hotel itself is quite clean, but I have to mention the hallways and elevator area- they were not as clean as the room. The coffee area and breakfast was adequate. Checkout was easy, quick, professional and friendly. I would give the hotel 4 stars out of five only for the lack of cleanliness in the hallways, but I would definitely give the staff five stars and it is because of my experience with them that I would definitely return.