Suite, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, blackout drapes
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Reviews of Best Western Plus Lafayette Hotel & Spa

4 out of 5
Best Western Plus Lafayette Hotel & Spa
Parc Economique Le Sautle Cerf, B.P.44, 1, Epinal, Vosges

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 283 reviews" "
Rating 8 - Good. 135 out of 283 reviews" "
Rating 6 - Okay. 11 out of 283 reviews" "
Rating 4 - Poor. 5 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, in a convenient location for a visit to Moustache bikes factory. Like all hotels, it was too hot in the room but otherwise it was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Helene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome, room service and big room
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
usi trip
Lovely hotel, room was very clean with nice bathroom, reception staff were very helpful, only downside is that it was a taxi into Épinal
Stayed 7 nights in Aug 2020

10/10 Excellent

Valladao, Sacramento, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property 19 years ago and were pleased to see the upgrades made in that length of time. Found restaurant and staff delightful.
Stayed 1 night in Oct 2019

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Two blocks from Petite Venice with their many restaurants and shops. Good value. Great large shower stall. We used all the room amenities (hot pot, coffee maker, microwave, refrigerator (small). Many channels on the TV(2). Some of the switches in this modern hotel is confusing. Could use more staffing during check-in. Helpful staff.
Stayed 2 nights in Aug 2019

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Cuong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional, Untrained Receptionist
Receptionist is as rude as it comes: give us a much smaller room than the advertised pictures, then asked me to pay more if I want to get the one in the photo they sent to my booking. To top this up, she is arrogant and has abrupt manners. When asked to provide her name so I could talk to her manager, she gave me a fault name as she does not worn any name tag. She then kept us waiting while she deals with other matters while we just stood their after a long trip. Our time was wasted around her issues. The room is worn and dated. The bed and bedding are in need of renew. Window is facing a car park so noises came through early morning. We couldn't wait to get out so did not have any meals there. There is a general sense of uncleanliness. Best western is a brand I frequently used but this particular franchise is not up to the chain standards. Please rectify, thanks
Stayed 1 night in Nov 2018

8/10 Good

Olivier, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful staff. Very good restaurant, maybe need some cheaper meal options.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably need to reserve in the restaurant, we hadn't and it was full (Saturday night). Room service was possible, but as we just wanted a starter each we asked if we could have that in the bar area. The extremely helpful staff set it up and the service was superb. The breakfast buffet was not over-imaginative, but perfectly adequate. The wifi was a bit 'iffy'.
Stayed 1 night in Nov 2017

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay at Lafayette
The night's stay at the hotel was suitable for the distance we had travelled and the price. We did not venture out into town (hence the average score) and all aspects of the hotel were good apart from the service before and during dinner. The bar did not have a decent choice of drinks available. There was insufficient space to eat outside for the seven of us- we were happy to eat inside but not to be ignored. Staff seemed more focussed on serving everyone outside despite our several attempts to attract attention for taking the orders and getting the bill. The food, when it arrived was excellent although the chips (frites) we also ordered failed to materialise.
Stayed 1 night in Aug 2017

10/10 Excellent

Mark, Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most surprising Hotel we have ever stayed in. Good
Just returned from the Tremezzo on Lake Como and Grand Palace on Lake Lucern. Just needed somewhere to sleep on our journey back to the U.K. We got much more than that. Thank you. We would send the Management from some much much more expensive Hotels to your Business to see how it is done correctly....again thank you. We had a truly excellent meal in your restaurant served by two superb young staff. Our room and especially the bathroom were as master piece of simple and beautiful design....remember where we had just come from.

8/10 Good

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best West Epinal
Convenient for a stopover. Restaurant a little pricy.

6/10 Okay

Verified traveler

Liked: Staff & service
Quick stopover
Room was clean but decor tired. Air con was appreciated as heat wave while staying. Vending machine for snacks handy. Staff helpful, left my pillow sadly but found and held at reception, but unfortunately not going to make it back to collect it. Didn't use spa facilities as such a short stay, but nice to have them. Free parking. Good for a stopover.

10/10 Excellent

Raphaël

Stayed 1 night in Mar 2024

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anne Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon restaurant et spa extra 😉
Stayed 1 night in Dec 2023

10/10 Excellent

Christophe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accueil parfait, sauna et sale de sport au top
Stayed 1 night in Nov 2023

10/10 Excellent

Gallon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympa
Hôtel agréable
Stayed 1 night in Nov 2023

8/10 Good

Damien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Superbe salle de bain. La deco de la chambre est vieillotte… c’est dommage. Personnel très gentil.
Stayed 1 night in Oct 2023

4/10 Poor

Ari

Disliked: Staff & service
Poor service with heavy price
Over priced. The restaurant, "fine dining" was expensive with poor service. In the end, the hotel couldn't offer a receipt from restaurant visit and too much charged. I will not recommend this place and I would not return.
Stayed 1 night in Sep 2023

8/10 Good

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout était très bien, ainsi que la partie restauration.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Sep 2023

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

christophe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel confort et détente
Quel bel hotel Le spa est une merveille , Tres bon restaurant et service impeccable Un 3 étoiles justifié
Stayed 1 night in Jul 2023
Response from Best Western Plus La Fayette Hôtel & Spa on Sep 2, 2023
Cher Christophe, Nous vous remercions d'avoir pris le temps de nous laisser votre avis.Ravi que vous ayez passé un bon moment parmi nous.Nous sommes fiers d’avoir pu satisfaire à vos attentes et espérons vous revoir prochainement !

6/10 Okay

Olivier

Stayed 1 night in Jul 2023

10/10 Excellent

Corinne

Stayed 1 night in Jul 2023

8/10 Good

Justine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel
Hôtel propre, confortable, literie parfaite, très belle salle de bain ; service aux petits soins.
Stayed 1 night in Jul 2023
Response from Best Western Plus La Fayette Hôtel & Spa on Jul 26, 2023
Cher Justine,Nous tenons à vous remercier de partager vos impressions suite à vos séjours dans notre établissement.A très bientôt à Epinal.Best Western Plus La Fayette Hôtel & Spa

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

NICOLE

Stayed 1 night in May 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Roar

Stayed 3 nights in Apr 2023

10/10 Excellent

Gael

Stayed 1 night in Mar 2023

10/10 Excellent

Stéphane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon état général
très bien
Stayed 1 night in Jan 2023

8/10 Good

Malaika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propreté

8/10 Good

Jerome

Stayed 1 night in Dec 2022

8/10 Good

nicolas

Stayed 1 night in Dec 2022

8/10 Good

Alexandre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Christophe

Stayed 1 night in Sep 2022

10/10 Excellent

attilio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AGREABLLE HOTEL AVEC SPA ET RESTAURANT
Nous avons passé un agréable séjour dans cet établissement. Nous avons bénéficié du SPA , plutôt agréable, du restaurant , un véritable délice, tout comme le buffet du petit déjeuner.
Stayed 1 night in Sep 2022

10/10 Excellent

novabell spa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con ogni confort
L'hotel è sicuramente molto completo, con piscina e Spa, sala fitness. Alcune camere devono ancora essere ammodernate, sopratutto il bagno, ma nel complesso sono spaziose e con tutto il disponibile, frigo, cassaforte e servizio caffé/thé. Prezzo non del tutto economico, ma direi che li vale.
Stayed 1 night in Sep 2022

10/10 Excellent

Simone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima la Spa, consigliato
Fantastica la SPA e piscina. Letto comodo, bagno recentemente rinnovato. Impianto di climatizzazione vecchio e un po' rumoroso.
Stayed 1 night in Sep 2022

6/10 Okay

Bjorn

Liked: Staff & service, amenities, property conditions & facilities
Prachtig gerenoveerde badkamer, maar verder gedateerd. Redelijk schoon. Fijn ontbijt en vriendelijk personeel.
Stayed 1 night in Aug 2022

10/10 Excellent

Jean luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Sylvain

Stayed 1 night in Aug 2022

8/10 Good

Mathieu

Liked: Cleanliness, staff & service
Étape utile à vélo
Hôtel correct, bon accueil
Stayed 1 night in Jul 2022

10/10 Excellent

Markus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Unterkunft, nettes Personal, schöner SPA Bereich, Mini Bar im Zimmer, E-Tankstelle es hat alles gepasst. Super Hotel sehr zu empfehlen!
Stayed 2 nights in Jul 2022

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022